20/02/2016
Over the past week, Malta Public Transport held two meetings for users of the public transport service which gave bus users the opportunity to come forward with feedback and suggestions regarding all aspects of the service.
Topics discussed included ways to improve customer service, suggestions on the use of the tallinja card as well as other topics such as customer care and sales and information offices.
The best ways to communicate with users of the public transport service was also discussed, as well as the new website, publictransport.com.mt, which was launched this week and the tallinja smartphone app which is currently in test phase. Attendees said that while information was lacking early on this year, the introduction of the new website and smartphone app, together with other information now available in print was a big improvement.
“We believe these meetings served as a positive experience for both our company and our users,” stated Malta Public Transport Commercial Director, Daniel Grech. “Bus users were given the opportunity to come forward with any feedback and comments, and given a preview of some things to come. This sends a clear message to our users that we are listening and taking on board suggestions and first hand experiences,” he added.
The sessions were conducted by an independent panel so attendees could feel comfortable voicing their concerns.
“The sessions held this week form part of a series of initiatives which the company is already introducing to improve the communication with its customers and to improve the overall customer experience,” added Grech.
The next meetings will be announced shortly.
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