Terms & Conditions - Malta Public Transport

Terms And Conditions

Contents

  1. Definitions
  2. Introduction
  3. Fares and Tickets
  4. Schedule of Fares, Fees and Card Conditions
  5. tallinja card Application Fees and Minimum Top-Up amounts
  6. Application process and Card Types
  7. Customer Data
  8. Validating your card on the bus
  9. Capping
  10. How does the capping work?
  11. Card expiry
  12. Topping Up
  13. tallinja card Credit Balance
  14. Emergency Credit
  15. Card Decline
  16. Revenue inspection
  17. Card Replacements
  18. Credit Refunds
  19. Card Use and Transfers
  20. Reporting a Stolen or Lost Card
  21. Blacklisted Cards
  22. Tallinja Online Account
  23. Miscellaneous
  24. Free Travel for 18 Year Olds
  25. Auto-Top Up
  26. ExplorePlus
  27. Tallinja Ferry Service
  28. Freshers' Week 2017
  29. Road Safety Trip Campaign
  30. Free Travel for 16-20 Year Olds
  31. Free Tallinja WiFi
  32. Valletta Card
  33. Service Use
  34. #Mixandmove competition

1. Definitions

Adults’ shall refer to Cardholders aged between 17-59 who do not fall under any other special category as define in these Terms & Conditions.

Holders of a Special ID Cards’ shall refer to persons who hold a Special ID Card issued by the Commission for the Rights of Persons with Disability (CRPD). 

Capping’ shall mean the maximum spend or ceiling for a specific period per category of card

Card’ shall have the same meaning as tallinja card

Child’ shall refer to Cardholders aged between 4-10 years.

Credit’ shall refer to the amount of paid-up credit available on the tallinja card

Day Fare’ shall refer to the fare applicable on Day Routes

Day Route’ shall refer to a route described as such and which generally operates between 05:00 and 22:59

Emergency Credit’ shall refer to automatic payment of a fare, in the case where a Cardholder attempts to use the tallinja card with a positive balance (of more than €0.01) in Credit but not enough to pay for the fare. Such automatic payment shall be deducted from the Card’s balance when the Card is subsequently topped up. The company may decide to impose penalties for such use, and to blacklist users in the case of repeated attempts to use the tallinja card without sufficient Credit.

Gozo Residents’ shall refer to cardholders whose Identity Card refers to a principal place of residence in the island of Gozo.

Identity Card’ shall refer to the Identity Card as defined in the Identity Card and Other Identity Documents Act, Chapter 258 of the Laws;

Kartanzjan’ shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta.

Month’ shall refer to a calendar month, first to last day of each month.

Night Route’ shall refer to a route described as such and which generally operates between 23:00 and 04:59 of the subsequent day

Night Fare’ shall refer to the fares applicable to a Night Route

Single Journey Fare’ covers any trips from any point in the country to any final destination, including line changes if necessary, within a two-hour period. A Single Journey Fare can also include boarding more than one bus and/or making more than one trip to get from any point to the final destination. The Single Journey Fare does not include (i) the return trip on the same route of a journey even if this is within the same two-hour.

Student’ shall refer to all Cardholders aged 11 to 16 years, and those aged 17 to 59 who are enrolled in a full-time course with a recognised educational institution approved by the Ministry responsible for Education in Malta and which course is longer than three (3) months.

tallinja card’ shall refer to a plastic intelligent card which electronically stores pay-as-you-go Travel Credit.

Topping Up’ shall refer to the process through which a Cardholder pays for the addition of Credit to his or her Card.

Week’ shall refer to a calendar week, Monday to Sunday.

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2. Introduction

  1. The tallinja card is a plastic intelligent card which electronically stores pay-as-you-go Travel Credit and which may be used to pay any Malta Public Transport bus fare in Malta and Gozo.
  2. The tallinja card needs to be topped up with Travel Credit by the Cardholder and the equivalent cost of the Fare will be deducted from the Card’s Credit every time the Cardholder validates the Card on board by touching the card on the reader, the Cardholder is consenting to the Fare being charged to the Card’s account. If there is no remaining Credit on the Card, the Card cannot be used for any further journeys until it is 'Topped Up'. This is subject to an ‘Emergency Credit’ facility.
  3. The tallinja card will feature:
    • The Cardholders name and surname for identification purposes.
    • A photo of the Cardholder (except for Child cards)
    • A customer number;
    • Barcode;
  4. tallinja cards are colour-coded according to the cardholders category.
  5. A number of discounted Fare options are available for special categories including Children, Students, Adults, Kartanzjan / 60+ Maltese Identity Card Holders, Holders of a Special ID Cards issued by CRPD and Gozo Residents.

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3. Fares and Tickets

  1. Single Journey Fare tickets are the only tickets that can be purchased in cash from on board the bus for immediate use. €10, €20 and €50 notes may not be accepted. The Cardholder should ideally provide the exact change when buying a  ticket on the bus.
  2. Day Fares apply to Day Routes and a Night Fares apply to Night Routes.
  3. Single Journey Fares shall be purchased at the below prices:
    Type of lineCash ticket
    Single Day Journey up to a maximum of 2 hours (Winter Season) €1.50
    Single Day Journey up to a maximum of 2 hours (Summer Season) €2.00
    Single Night Journey up to a maximum of 2 hours €3.00

  4. The start and end of the winter and summer seasons are defined by Malta Public Transport from time to time. The summer season normally commences in June and ends in October.
  5. Children under 4 years of age travel for free and do not require a tallinja card to travel.
  6. No extra charges or fares shall be levied for passengers with instruments that aid mobility (including but not limited to wheelchairs, pushchairs, prams, but excluding bicycles) subject to policies and conditions of carriage published by Malta Public Transport from time to time.
  7. No extra charges or fares shall be levied for passengers with assistance dogs subject to policies and conditions of carriage published by Malta Public Transport from time to time.

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4. Schedule of Fares, Fees and Card Conditions

FeaturesPersonalised CardNon Personal Cards
Card TypeAdultStudentConcession & ChildGozo Resident12 Day Journeys CardExplore AdultExplore Child ExplorePlus
Journey Fares €0.75 €0.75 €0.25 €0.75 12 Single Day Trips @ €1.25 each. A night trip costs double the Day Trip (2 day trips deducted) Unlimited travel Day & Night
Spend Capping (excludes night services) €26.00 per calendar month €21.00 per calendar month    €0.50 per day and €2.00 per week €26.00 per calendar month (Malta & Gozo) €10.00 per calendar month (Gozo) N/A
Special Offer N/A

Student Offer: €55 pass for three months (90 days)*

N/A N/A N/A
Cost of Card

€10 administrative fee plus €1.14 for local Registered Mail or €6 for international deliveries. This €10 administrative fee is non-refundable in cases of rejected applications. A minimum top up amount of €20 also applies (reduced to €10 for Concession and Child Cards).

€15 €21 €15 €39
Expiry Until end of concession 31/12/2029 By age until student reaches 16 years of age, then, by year on 31/08/YYYY on presentation of documentation For children by age until child turns 11 years old. All others, 31/12/2029 renewable every two years for verification of Gozitan residence on ID card 12 months 7 full days from first validation. 7 full days from first validation. 7 full days from first validation.
  €5 administration fee will apply for the replacement of expired card.
Refundable Yes (balance on card) at an administrative cost of €10 Not refundable
Available over the counter No – by application only. Card received by post only. Yes – for immediate use
Photo & Name Required (no photo for Child tallinja card holders) Not required

*Those students that would like to purchase the €55 offer have to first  login into their online account before doing their purchase.

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5. tallinja card Application Fees and Minimum Top-Up amounts

  1. Customers may register for their tallinja card at a fee of €10.00, which is non-refundable in cases of rejected applications. Registered mail charges, however, shall apply and shall be levied at the time of making the application (whether online, by mail or else handed over to a Sales and Information Office). A minimum top up amount of €20 is also charged upon application, which amount will be credited to the customers’ tallinja card. In the case of Concession and Child Cards, this is reduced to a minimum top up amount of €10. This will ensure that the card-holder has sufficient credit to travel once the card is received.
  2. The same fees also apply when a card expires including when the age limit for that card is reached.
  3. Replacement of lost or damaged tallinja cards shall also be subject to the same fees (excluding the Minimum Top Up fee).

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6. Application process and Card Types

  1. Customers may register for their tallinja card online at www.publictransport.com.mt/en/register-now.
  2. To apply for a tallinja card, a customer must provide personal details which include an identification document number (Identity Card, Residence Document or Driving License in the case of a Maltese resident, or passport or other international identity number in the case of a non-Maltese resident), and proof of identity together with the name, surname, home telephone number, mobile phone number and email address.
  3. Children under 4 years of age travel for free and do not require a tallinja card.
  4. The following card types are available:
    • Child tallinja card for Children aged 4-10
    • Student tallinja card for Customers aged 11-16 or Customers aged 17-59 who are attending a full time educational course with a recognised educational institution approved by the Ministry responsible for Education in Malta. The course must last longer than 3 months, and the customer must submit proof confirming their status, which may include a valid copy of their student ID/proof of Course Registration/School Bill. Parents or legal guardians of Children and Students between 4 and 18 years must also consent to the application and uploading/submission of photos on behalf of the minor they represent. Parents or legal guardians must upload / submit a photo of their child or of the child in their guardianship. 
    • Adult tallinja card for Customers aged 17-59 years and not falling under any other category.
    • Gozo Resident tallinja card for Customers whose Identity Card refers to a principal place of residence in the island of Gozo.
    • Concession tallinja card for (i) holders of a ‘Kartanzjan’ or of the Maltese 60+ Identity Card residing in the Maltese Islands and (ii) persons with mobility impairments holding a Special ID Card issued by the Commission for the Rights of Persons with Disability (CRPD) who are residents in the Maltese islands.

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7. Customer Data

  1. To facilitate the application process, applicants may opt to give Malta Public Transport explicit consent to retrieve personal information and the photo used in their last Identity Card from the National Identity Management System ('NIDMS').
  2. Such consent will be acquired through (i) an online ticking box for Cardholders registering online; or (ii) the completion of a registration form including a signature.
  3. Customers with a Special ID Card applying for a Concession Card may also give Malta Public Transport their consent to confirm their status with the CRPD by submitting their Special ID Card number. Customers who fail to give such consent to verify their status with the CRPD will need to upload or submit a copy of their Special ID Card.
  4. Customers who do not give their consent for the retrieval of their personal information from the NIDMS or DLS databases, as well as foreigners not in possession of a Maltese Identity Card must, together with the application form, submit (i) a copy of their photo and (ii) proof of identity and date of birth, online, or in person at one of our Sales and Information Offices. A list of Sales and Information Offices may be found here.

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8. Validating your card on the bus

  1. To validate a card, Cardholders must tap it on the reader installed at the front of the bus every time they board a bus. When the Customer taps the card on the reader, a green light on the reader together with a chime is noted, signifying that the Card has been validated and accepted. This must happen for the card to be validated.
  2. When a red light appears on the reader together with a different chime, this will mean that the card has been declined for one of the reasons mentioned in the card declined section below and consequently the Customer will need to pay the driver in cash to continue his journey.
  3. The Cardholder shall not be given a receipt (or paper bus ticket) when using a card unless there is a technical problem with the card, in which case the Cardholder will be asked to pay in cash and to present the receipt at one of our Sales and Information Offices, where our Customer Service Agents will look into the matter and issue a refund, if appropriate.
  4. A Cardholder may only pay for one passenger per journey with a personalized tallinja card or Explore card. If the Cardholder is travelling in a group, each passenger must use a separate tallinja card or different method of payment. In the case of the 12 Single Day Journey card, this may be used for more than one passenger per journey as long as it is validated for every person using the bus.

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9. Capping (excluding night services)

  1. The tallinja card also includes a capping feature which allows Cardholders to enjoy unlimited travel in a specified period of time being either a single day, week (Monday to Sunday) or calendar month. There are different caps for each of the different card categories such as Child, Student, Adult, Concession and Gozo.
  2. The capping aims to limit the fares paid by the customer for all the travel in the given time period, ensuring that Cardholders get the best fare possible by not spending more than a given amount per week or month. Cardholders must tap their tallinja card against the reader every time they board the bus, in order to benefit from capping.
  3.    Capping does not include Night Routes, Special Services, Ferry Services and TD Routes.

     

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10. How does the capping work?

  1. Every time a Cardholder uses the tallinja card, the capping system will automatically keep a running total of:
    • The time the Cardholder touches in on each journey (this determines both the fare and the daily cap)
    • All fares paid in a single day
    • All fares paid between each Monday and the following Sunday
    • All fares paid between the first and the last days of the calendar month
  2. When the total cost of all journeys reaches a pre-determined limit, a cap is applied to the applicable fares. As a consequence, when the Cardholder reaches the pre-determined cap no further charges shall be levied on the card.
    Example: The fare for a single journey on the Concession Card is of €0.25. Concession Cardholders will benefit from a daily cap of €0.50 and a weekly cap of €2.00, ensuring that the Cardholder does not pay more than the pre-determined cap.
  3. Despite the capping, Cardholders are obliged to scan the Card every time they use a bus. Cardholders who fail to scan their card shall be liable to pay a penalty of €50.
  4. Caps will be applied to journeys as follows:
    Weekly cappingMonthly capping
    Applies to journeys made on Day Routes between Monday and Sunday. Journeys made once a daily cap has been reached do not count towards the weekly capping. Applies to journeys made on Day Routes between the first and the last days of a calendar month.

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11. Card expiry

  1. tallinja cards will expire:
    ChildStudentAdultConcession CardsGozo
    When Cardholder reaches 11 years of age. When Cardholder reaches 17 years of age, or, within one year of being issued in the case of Student Cardholders aged between 17 and 60 years. When Cardholder reaches 60 years of age Concession Cards granted to Holders of a Kartanzjan / 60+ Cards do not expire. Concession Cards granted to Holders of a Special ID Cards expire upon a pre-determined expiry date or termination of the holder’s Special ID Card. Within two years of being issued and subject to the verification of the Cardholders Gozo residency.

  2. Card holders that would have provided their email address upon registering will be reminded to renew their card subject to the applicable fees.
  3. For the replacement of expired cards visit one of our Sales & Information office and present:
    • A recent passport size photograph
    • Your ID Card
    • Your tallinja Card

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12. Topping Up

  1. Customers must ensure that their tallinja card always has sufficient credit before using it.
  2. Cardholders may top up using the following methods:
    Online Cardholders must either:

    i. login to their account on www.publictransport.com.mt, click on the Top Up Your Card icon and follow the instructions presented on the screen, or

    ii. simply put in their customer number, and the amount they would like to have their account debited with.

    Cardholders must then proceed to top up their account by entering the amount of credit they would like to add to their tallinja card together with their payment and debit/credit card details.

    Customers may also use the Online Top Up service to top up the tallinja card belonging to other Cardholders.

    Top Up Voucher Cardholders may purchase a Top Up Voucher from a wide selection of retail outlets found across the Maltese islands. Cardholders must then scratch off a section of the Top Up Voucher to reveal a unique code. Cardholders must then call 2099 1000 and follow the automated instructions to Top Up their account.
    Vouchers are available in denominations of €5, €10, €20.
    Sales and Information Offices and MaltaPost branches Customers may top up their tallinja card at any of the following points:
    1. Our Sales and Information Offices currently located in Sliema, Valletta, Bugibba, Malta International Airport, Victoria and Mater Dei Hospital
    2. MaltaPost Post Offices. A full list of post offices and the respective opening hours is available on maltapost.com

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13. tallinja card Credit Balance

  1. Customers may check their Credit balance on their tallinja card from their online tallinja account, from our Sales and Information Offices and from MaltaPost post offices.
  2. The Card reader installed on the bus shall also automatically display the Card's Credit balance every time a Cardholder scans his or her Card.

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14. Emergency Credit

  1. If upon scanning the tallinja card against the reader on the bus, the tallinja card has a positive Credit (that is equal to or greater than €0.01) but not enough to pay for the fare; the Cardholder will still be allowed to board the bus and will be given one trip in Emergency Credit, ensuring that the customer can get to his destination. 
  2. The Cardholder can only benefit from this Emergency Credit once per top up. The Cardholder must top up the card within seven calendar days and will not be able to use the tallinja card again until the Card is topped up. The company reserves the right to blacklist the tallinja card if it is not topped up within seven calendar days from the day that the Emergency Credit was utilised.
  3. Once the tallinja card is subsequently topped up, the fare paid by the Emergency Credit will be deducted from the customer's Credit automatically. The company reserves the right to charge a nominal penalty for providing this facility when there are repeated cases of Emergency Credit being used by the same Card. The company also reserves the right not to provide this Emergency Credit service at any point without any notice. 

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15. Card Decline

A tallinja card may be declined for one of the following reasons:

  1. The card is damaged: In the case of damaged card the customer should visit one of our Sales and Information Offices to order a replacement card at an administrative fee of €10.00 plus postage charges.
  2. The Card has insufficient funds: When a Card is declined due to insufficient funds, the reader on the bus will flash a red light and display an error message. In these cases, the cardholder must pay the fare to the driver in cash. The driver will present the Cardholder with a receipt which will include the reason for the Card's malfunction. The Cardholder is then urged to contact customer care for a refund, if applicable.

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16. Revenue inspection

  1. Cardholders may be obliged to scan their tallinja card on an inspector's portable card reader for verification purposes. Any cardholder who is caught without a validated card will be liable to pay a €50 penalty which is to be paid for in cash immediately to the inspector.
  2. Both tallinja card holders and cash ticket holders are obliged to provide their travel card or ticket whenever requested by the on-board inspector. Passengers who fail to provide their validated tallinja card or do not have a valid cash ticket will be liable to pay €50 penalty which shall be paid for in cash immediately to the inspector.
  3. Failure to pay the penalty imposed by the Inspector could result in the confiscation of the card in the case of a non-validated tallinja card, or confiscation of the card in the case of any passenger making use of the tallinja card belonging to another person other than themselves, or the Police being called on site to take any necessary criminal action. The company may also blacklist any card-holder which may result in the refusal to issue any future personalized cards.

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17. Card Replacements

  1. If a tallinja card is lost or damaged or expired, the Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €10.00 Administrative Fee.
  2. If a tallinja card is expired due to the Cardholder no longer being eligible for that card type, where an update to a different card type may be required, Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €5.00 Administrative Fee.
  3. Please note that to replace cards without a photo to those with a photo one needs to pay a charge of €10.00.
  4. The Cardholder shall enjoy a one-year guarantee on the tallinja card, during which the Cardholder will be entitled to a free replacement provided that the damage is not the result of his or her improper or negligent use of the Card.
  5. Any credit available on the lost or damaged tallinja card shall be transferred to the Cardholder’s new tallinja card.
  6. Non-personalised Cards are not replaceable and Customers will not be refunded for lost non-personalised Cards.

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18. Credit Refunds

  1. Cardholders shall be entitled to request a refund of the Credit available on their personalised tallinja card at any point. Cardholders of a non-personalised tallinja card shall not be entitled to any refunds.
  2. Cardholders shall be entitled to request such refunds by visiting one of our Sales and Information Offices, where an application must be filled in. An administrative charge of €10 shall be paid, and the card shall be surrendered to the person at the Sales and Information Office. Payment to the customer shall be by cheque, in the name of the card holder, and mailed to the address as per details held in our database, according to the customer’s details given. The refund process will not take longer than 1 month.
  3. If the tallinja card contains a Ticket, only the Travel Credit balance will be refunded. The customer is not entitled to a refund of the unused days remaining on the One Month or Three Month Tickets.
  4. Cardholders are not entitled to refunds for any remaining balance on Non-Personalised Cards whether in cash or kind.

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19. Card Use and Transfers

  1. Personalised tallinja cards and non-personalised cards cannot be transferred between one person and another, and can only be used by the person identified on such Card.
  2. The 12 Single Day Journeys Card may be shared between Customers but must be validated for every customer boarding the bus at any one instance.

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20. Reporting a Stolen or Lost Card

  1. It is the Cardholder’s responsibility to report a Lost or Stolen card.
  2. Such incidents must be reported immediately in order to avoid misuse of the tallinja card and relevant funds associated to it.
  3. A replacement for such cards carries a fee of €10.00, payable at one of our Sales and Information Offices. The balance on the Lost/Stolen card, as at the time of reporting, shall be transferred to the new replacement card. If a tallinja card is found in the possession of a person other than the Cardholder, and such card has been validated and not reported as lost/stolen within 24 hours, a penalty of €50 will apply to the Cardholder. Reporting a Lost/Stolen card must be done by calling 21 22 2000.

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21. Blacklisted Cards

The blacklisting of tallinja cards is done when:

    1. a tallinja card is reported stolen, and a new one is issued in replacement
    2. a second card has been issued due to the first being damaged, in which case the first is blacklisted
    3. a cardholder has multiple cards, in which case all non-active cards are blacklisted and the active card is the only one to be used
    4. all cards without a photo (except Child cards)

Confiscated Cards:

      1. If an inspector boards a bus and confiscates a tallinja card for any reason, then the card can be collected the following day from the Valletta Sales and Information Office against a penalty of €50. The card must be collected by the owner of the card against presentation of an identity document.
      2. Should the tallinja cardholder want to challenge the penalty, an email or letter must be sent to enquiries@publictransport.com.mt explaining the reason why, after the penalty has been paid.

Malta Public Transport may also decide to blacklist anyone who would have had their card confiscated. This would mean that that person will not be able to apply for any personalized tallinja card until further notice at the sole discretion of the company.

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22. Tallinja Online Account

  1. The Cardholder shall be responsible for the maintaining of the confidentiality of his or her login details (username and password) and to prevent the unauthorised access to his/her Tallinja online account.
  2. The Cardholder agrees to accept responsibility for all activities that occur under the Cardholder's tallinja online account. The Cardholder should inform us if his/her login details are being, or are likely to be, used in an unauthorised manner.

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23. Miscellaneous

  1. All data transferred and submitted by the Cardholders, for the purposes of the tallinja card shall be processed, stored and retained in full compliance with the Company's Privacy Policy and the Data Protection Act, Chapter 440 of the Laws of Malta.
  2. These Terms and Conditions shall be governed by and interpreted according to the Laws of Malta.
  3. Any dispute, claim or action arising out of these Terms and Conditions shall be subject to the jurisdiction of the competent Maltese Courts or Tribunals.

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24. Free Travel for 18 Year Olds

1. Introduction

The 18 Year Old Scheme (the “Scheme”) is an initiative launched by the Government of Malta and is one of the Government’s budget measures for 2017.

Through the Scheme customers turning eighteen during 2017 will benefit from one year of free travel on the public transport service offered by Malta Public Transport.

Customers will be refunded for the travel credit used in the previous month.

Any single individual may not benefit from more than €312 in credit refunds.

A fund of €500,000 has been allocated by the Government to this Scheme.

The Scheme may be prematurely terminated should the customer reach the limit of €312 or should the fund of €500,000 be entirely consumed before the end of the allocated period.

2. Eligibility

  1. 2.1. Any person whose 18th birthday falls between 1 January 2017 and 31 December 2017 (both days included) is eligible for the Scheme.
  2. 2.2. Customers must be in possession of a personalised tallinja card including one of the following: Student, Adult, Gozo or Concession Card to benefit from the scheme. For the sake of clarity, holders of a non-personalised card (Explore Adult, Explore Child and 12 Single Day Journeys) and holders of a cash ticket do not benefit from the Scheme.
  3. 2.3. Beneficiaries of the Scheme will travel on the public transport service for free starting on the day of their 18th birthday and ending on the 18th birth year, 364th day at 23.59.59 hours.
  4. 2.4. All route types qualify for the Scheme including (but not limited to) day routes, night routes, special routes and tallinja direct routes.
  5. 2.5. New customers (who are not in possession of a tallinja card) may still benefit from the Scheme but must first register for a new tallinja card by following the same process as for a normal registration. The new customer is only entitled to travel for free once in possession of the new tallinja card. Allowance must be made for the delivery of the tallinja card in the case of applications for a new tallinja card by non-tallinja card holders. No refunds in cash or credit may be claimed for the period between the customer’s 18th birthday and the date of receipt of the tallinja card.
  6. 2.6. Registrations made at one of the Sales Offices will not attract the standard registration fee of €10.00. The registration fee of €10.00 which is applied automatically when applying online will be refunded to the customer as travel credit on the customer’s card. The postage fee and the minimum top up upon registration still apply.

3. Application for Scheme

3.1. The eligible customers who are in possession of tallinja card will automatically start benefitting from the Scheme with effect from their 18th birthday. The birthday that will be applied is the one in the database of Malta Public Transport which was submitted by the customer upon application for the tallinja card.

4. Refund of credit consumed whilst traveling

4.1. The customer will be refunded the credit consumed during the previous month. The credit consumed will be refunded to the customer’s card within the first 7 calendar days of the following month.

4.2. With regard to the first such refund, the customer’s card will be refunded the spend from the customer’s birthday up to and including the last day of the month.

4.3. With regard to the last such refund of the Scheme, the customer’s card will be refunded the credit from the beginning of the month up to the 18th birth year, 364th day at 23.59.59 hours.

4.4. The customer will be refunded only for chargeable trips. Transfers or trips made whilst in capping or other free trips will not be refunded.

4.5. The customer is responsible to ensure that the card has sufficient funds to travel.

5. Expiry

5.1. The Scheme will automatically end on the 18th year, 364th day at 23.59.59 hours unless terminated prematurely as explained in Clause 5.3. below.

5.2. Following expiration of the Scheme, any trip made by the customer will be charged as per the terms and conditions governing the use of the tallinja card. The customer will be advised by SMS which will be sent to the registered mobile number (if such number has been submitted) and by Email to the registered email address (if such email has been submitted).

5.3. The Scheme may be terminated prematurely in one of the following cases:

1. The customer spends €312.

2. The fund of €500,000 allocated by the Government is exhausted prematurely.

6. Other Refunds

6.1. The customer may claim a refund if the tallinja card develops a fault which prevents the customer from benefitting from the Scheme and, as a result, the customer must purchase cash tickets on the bus or a non-personalised card. Such tickets or non-personalised cards will be refunded in full following the free replacement of the faulty tallinja card. Refunds will be credited to the customer’s tallinja card. No cash refunds will be given. In such cases, no other compensation will be given.

6.2. The customer may not claim a refund for any cash tickets or non-personalised cards purchased in the following cases:

If the tallinja card develops a fault as a result of misuse or the card is lost or the card is stolen or the customer is otherwise prevented from benefitting from the Scheme.

If the customer is a holder of a Student tallinja card which has an active €55 Student Pass at the time of application for the Scheme AND the customer is no longer eligible for a student card following the expiration of the Scheme, the customer is not entitled to a refund on a pro-rata basis based on the number of days remaining until the expiration of the Student Pass.

If a customer is a holder of a Student tallinja card which has an active €55 Student Pass, the balance of remaining days till the expiry of the pass will be lost and will not be refunded.

If the Scheme is prematurely terminated.

7. Other

7.1. Malta Public Transport does not bear any responsibility for the non-delivery of the SMS and / or Email which will be sent to the customers from time to time which SMS / Email will contain important information about the Scheme.

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 25. Auto Top-Up

1. Introduction

1.1 The Auto Top-Up functionality is a service that is being offered to customers to pre-book a Top-Up on a monthly basis, as per pre-defined criteria. This would provide customers with piece of mind since their tallinja card would be automatically topped up without the need to use vouchers or to top up online on an ad hoc basis. It is a convenient way to top up especially for frequent users of public transport.

1.2 The Auto Top-Up functionality can be booked by visiting www.publictransport.com.mt.

1.3 Automatic top-ups can be based on two criteria, either when a pre-determined balance is reached, or else on a specific day of the month. The Auto Top-Up can be cancelled and booked anytime the user requires, for an unlimited number of times.

2. Eligibility

2.1 Any person who is a tallinja card holder (irrespective whether Adult, Student, Concession, Gozo or Child card holder) and has an online account is eligible to use the Auto Top-Up function.

2.2 The Auto Top-Up function is available after logging on to the customer’s account.

2.3 Customers who do not have an online account have to apply online to create an account prior to using the Auto Top-Up functionality.

2.4 There is no payment for using this functionality.

3. Setting up the auto top up

3.1 Those customers having an online account shall log in to their online account using their customer number and the password they would have established. Those customers not having an online account must first go through the process of creating one prior to using the Auto Top-Up function.

3.2 A customer can add as many credit/debit cards as required. This can be done by accessing the Edit Profile option after logging on to the online account. The customer will be able to add and delete any number of credit/debit cards, as required.

3.3 In order to add a credit/debit new card, the customer needs to choose the type of credit/debit card, being any of the following: BOV Cashlink; HSBC Quickcash; Visa Card; Mastercard; or APS Premier. The customer then enters the credit/debit card number, the name on the credit/debit card, the expiry date and CVV.

3.4 Although a number of credit/debit cards can be saved in a customer’s account, only the last 4 number of each card, and expiry date are visible to the customer on the website. No data is saved on Malta Public Transport servers.

3.5 When the details are saved, a €1 transaction is debited to the users account, and credited back. This is done to verify and validate the credit/debit card, and which amount is then credited back in full. After successfully saving the details, this credit/debit card will be default card displayed in the customer’s profile.

3.6 When setting up the Auto Top-Up function for the first time, the customer will be prompted to enter credit/debit card details, which card will then be the default credit/debit card unless changed in the future.

3.7 The minimum Auto Top-Up amount is €5, and a customer may only have one Top Up method activated.

4. Auto Top-Up by Day of Month

4.1 The Auto Top-Up by Day of Month works in such a way that a customer will choose a specific day when the Top-Up is done. The customer will be prompted to choose a day of the month, and also an amount that the card should be topped up with. For example: “On the XX of each month, top up with €XX.”

4.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer and overrides any other option chosen.

4.3 Should the customer opt to have the Top-Up on a day at the end of the month that is not available in any given month, like for example the 31st of the month, then the Top-Up is done the previous day. For example if a customer chooses day 31, and the next Top Up is for April, the attempt to Top Up shall be done on the 30th April.

5. Auto Top-Up by Balance

5.1 The Auto Top-Up by Balance works when a pre-determined balance on a tallinja card is detected. The customer is prompted to choose a minimum balance that the tallinja card should have, and the amount by which the tallinja card must be topped up with. For example: “When balance reaches €XX, Top Up with €XX.”

5.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer, and overrides any other option chosen.

6. Choosing a payment option

6.1 The customer shall pay using a credit or debit card. S/he shall be able to store a number of credit/debit cards in the online account[1], and freely choose which one to use. The customer will be able to specify a default credit/debit card, and will be able to see which credit/debit card is being used for the Auto Top-Up.

6.2 For the time being only credit/debit cards shall be used.

6.3 When a credit/debit card is about to expire, an automated email is generated advising of such, and to update the credit/debit card details by logging onto the online account. One must then go through the whole process as mentioned in 3 above.

7. Cancelling the Auto Top-Up

7.1 The Auto Top-Up can be cancelled any day of the month, whenever the customer wants.

7.2 This is done by logging onto the online account, accessing the Auto Top-Up link, and choosing the ‘Cancel Auto Top-Up’ function.

7.3 There shall be no charge for this option.

8. Notification

8.1 When an Auto Top-Up is being applied by the system, as per the instructions the customer had saved on his online account, an email is triggered to advise the customer of two instances, either the Top-Up has been successful, or the Top Up has not been successful.

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26. ExplorePlus

1. Overview of ExplorePlus

1.1. Description

The ExplorePlus Card is a new travel card which is sold by Malta Public Transport (“MPT”) and authorised resellers. The card has the following benefits:

  1. Unlimited travel for one Week on any service offered by Malta Public Transport including day services, night services and special services. One “Week” is defined as twenty four (24) hours by seven (7) days equal to one hundred and sixty eight (168) hours.

 2.      Either

i)      Unlimited travel for one (1) calendar day on any ‘Hop On Hop Off’ bus service operated by CitySightseeing Malta, specifically the two (2) routes defined as ‘North Route’ and ‘South Route’

Or

ii)    One (1) tour "Best of Gozo & Comino" operated by Captain Morgan Cruises. This service shall operate from 1st December 2017 up to 31st March 2018, every Tuesday, Wednesday and Friday.

Further information can be found on http://www.captainmorgan.com.mt/goz

One “Calendar Day” is is defined as day ending at 23:59 hours of the same day of the first trip used on the ‘Hop On Hop Off’ service.

See “Validity Period” below for further terms.

  1. Two (2) trips on the Ferry Services specifically the four routes provided as follows:

1) Sliema – Valletta,

2) Valletta – Sliema,

3) Cospicua – Valletta and

4) Valletta – Cospicua.

The ExplorePlus Card can be used on day, night and any special services. See “Validity Period” below for further terms.

1.2. Retail Price

The retail price of the ExplorePlus Card is of €39.00 inclusive of all taxes. No child discount applies.

1.3. Concessions

No concessions will be apply. For the sake of clarity, there will be no concessions or discounts for children, blue badge holders, or 60+ ID card holders.

2. Use of ExplorePlus Card

2.1. Validation of Journey

The customer must validate the card at the start of the every journey. Validation will be as follows:

1. Buses operated by MPT – The ExplorePlus Card must be validated on the ticket machine which is permanently installed on all MPT buses.

2. Hop On Hop Off Buses operated by CitySightseeing Malta – The card must be validated upon request by a CitySightseeing official.

3. Ferries operated by Captain Morgan Cruises – The card must be validated upon request by a Captain Morgan official .

4. Ferries operated by Valletta Ferry Services – The card must be validated at the portable machine(s) assigned to Valletta Ferry Services.

Failure to validate the card will subject the card-user to a penalty of €50.00 irrespective of the operator.

2.2. Validity Period

The use of the ExplorePlus Card is valid for one  (1) week. The one (1) week starts to run upon the card’s first validation of any of the above services as described above. One week is equal to twenty four (24) hours by seven (7) days equal to 168 hours.

The card shall expire one hundred and sixty eight (168) hours after the first validation, irrespective of whether or not all services were used by the cardholder.

The validity period of the CitySightseeing Malta Hop On Hop Off service and Captain Morgan Comino Cruises service commences from the time the card is validated on the bus or ferry until 23:59:59 of that same day.

The Valletta Ferry Service is valid for two (2) trips.

Therefore, if the one (1) week window expires on the same calendar day when the customer makes use of the Hop On Hop Off service for the first time, the customer will be entitled to use the same Hop On Hop Service only until the time of expiry of the one week window.

Any unused services (that is, use of the Hop On Hop Off service, the Comino Cruise or trips on the Valletta Ferry Service), or part thereof, will be lost once the one (1) week window expires.

2.3. Refunds

The customer may not claim a refund for any unused service, or part thereof, provided as part of the ExplorePlus Card.

2.4. Conditions of Carriage

The Conditions of Carriage governing the use of the respective services including the services of Malta Public Transport, CitySightseeing Malta, Captain Morgan Cruises and Valletta Ferry Services shall apply to all the individual services provided in terms of the ExplorePlus Card. Each respective transport service operator shall remain ultimately responsible for the health and safety of passengers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.

27. Tallinja Ferry Service

  1. All customers holding a valid tallinja card may start availing themselves of the Ferry Service from Sliema to Valletta and vice versa, and from Cospicua to Valletta and vice versa.
  2. The one-way rates for usage of the Valletta Ferry Services are as follows:
    Card Type Day Rate Night Rate
    Adult €1.30 €1.65
    Student €1.30 €1.65
    Gozo Resident €1.30 €1.65
    Concession €0.45 €0.45
    Child €0.45 €0.45
  3. A return ticket is not available, but two trips will be charged at the one-way rate x 2.
  4. The customer must validate the card at the start of every trip. Failure to validate the card will subject the passenger to a penalty of €50.
  5. A “trip” or “journey” on the ferry is defined as a single use in one direction of the ferry. For avoidance of doubt, the customer will be required to pay the fare of any other trip even if this is within a two hour time frame.
  6. When transferring between the bus service and the ferry service, customers must validate their card again and the applicable payment will be deducted from their tallinja card. That is, the “journey” concept available for tallinja card users on public transport buses is not applicable, and each trip shall be debited as applicable.
  7. Holders of a 3-month €55 Student Pass must pay the applicable tallinja card fare on Valletta Ferry Services and such fare will be deducted from the credit on their tallinja card. Customers having the €55 pass must ensure they have enough credit to use this service.
  8. The Explore Adult, Explore Child and 12 Single Day Journey cards cannot be used on the Ferry Transport Services.
  9. The daily, weekly and monthly capping and maximum spend applicable for personalised tallinja cards does not apply for the tallinja Ferry Service. Therefore personalised tallinja card holders will still pay for each and every ferry trip even if they have reached their daily, weekly or monthly capping on the bus service.
  10. No refunds for payments made, credit deducted or penalties charged shall be made.
  11. For a list of schedule departures please visit:http://www.vallettaferryservices.com/schedule.pdf

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28. Freshers' Week 2017

1. Free Registration

  1. Free registration  is only applicable for students who visit Malta Public Transport’s stand at Freshers’ Week from Monday 2nd October till Friday 6th October (08:30-16:00). 
  2. No free registrations may be obtained from any other sales and information office
  3. Students can only register for the Student tallinja card.
  4. All students will be requested to present tangible proof of their course enrollment. No registrations will be processed if the mentioned proof is not provided to Malta Public Transport’s agents present at the stand.

2. No minimum top-up amount

  1. A registration fee of €10 applies for all tallinja cards, together with registered postage charges and a minimum top-up amount of €20. Students will be exempted from these charges if they register for a Student tallinja card during Freshers’ Week. 
  2. Students will have to pay a refundable €10 fee as soon as they hand in their applications to our sales agents. 
  3. After receiving their personalized tallinja cards by postage, students must then set up an online account by logging onto https://www.publictransport.com.mt/en/create-account
  4. After activating their online account, students must inform Malta Public Transport by calling +356 21222000 or by sending an email to enquiries@publictransport.com.mt in order to receive their €10 refund.

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29. Road Safety Trip Campaign

Description

As from Tuesday 31st October 2017, Malta Public Transport, in collaboration with Fundación Mapfre, will be launching the Road Safety Trip Campaign. Malta Public Transport will be visiting various primary schools so as to deliver informative presentations on the importance of road safety.

Primary school students will have the opportunity to register for free for the new tallinja child card. Those students who already own a tallinja child card can have it replaced with the newly designed one.


New registrations

  1. Those students aged between 4 and 10 years (both included) can register for the new tallinja child card. Students shall only benefit from a free registeration if the filled-in registeration forms are first handed to school authorities.
  2. Tallinja child cards will be sent to all applicants by post.
  3. Although the registeration is free of charge, the new tallinja card holders must top-up their card before attempting to use it
  4. Students who visit MPT’s sales offices shall not benefit from a free registration; the student is not only expected to hand the registeration form to school authoritites but he must also be attending one of the following participating primary schools:
    • St Margaret College Vittoriosa Primary
    • Kalkara Primary
    • St Nicholas College, Mgarr Primary School
    • St Nicholas College, Rabat Primary
    • St Thomas More College, Marsaxlokk Primary
    • Mater Boni Consilii St. Joseph School, Paola
    • St. Margaret College, Senglea Primary School
    • St Edwards College
    • GC Għarb Primary School
    • SBC MQABBA PRIMARY
    • De La Salle College
    • St Benedict Ghaxaq Primary
    • St Theresa School (Primary Church School)
    • St Joan Antide Primary School
    • The Archbishop’s Seminary
    • sbc kirkop primary
    • St. Francis School Cospicua
    • San Gorg Preca College, Marsa Primary School
    • Our Lady Immaculate, Hamrun
    • SMC Xghajra Primary
    • St Francis School, Gozo
    • St Clare College Sliema Primary school
    • Paola Primary A
    • St Venera Primary
    • St Nicholas College – Dingli Primary
    • Xewkija Primary School
    • Gozo College, Qala Primary
    • Marsaskala Primary
    • SGPC Pietà Primary
    • San Lawrence Primary Gozo
    • San Ġorġ Preca College, Valletta Primary
    • Maria Regina College, Għargħur Primary


Card Replacement

  1. Students who already own a tallinja child card and are applying for a replacement card through one of the schools listed above must mark the application as ‘REPLACEMENT’ on the top of the registration form.
  2. Immediately upon issuance of the new tallinja card, the old card is deactivated, and those in possession of the old card will not be able to use the tallinja card they currently possess. No refunds are applicable for any usage in the interim period until the new card is being issued.
  3. The new Tallinja child cards will be sent to all applicants by registered mail.
  4. Students who would like to replace their old tallinja child card but do not attend any of the primary schools listed above can still do so by paying a €5 fee at one of our sales offices

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30. Free Travel for 16-20 Year Olds

1. Introduction

The “Free Travel for 16 to 20 Year Olds” Scheme (the “Scheme”) is an initiative launched by the Government of Malta and is one of the Government’s budget measures for 2018.

Through the Scheme those customers turning 16 to 20 during 2018 will benefit from free travel on the public transport service offered by Malta Public Transport during 2018.

Customers will be refunded for the travel credit used in the previous month.

Any single individual may not benefit from more than €312 in credit refunds.

The Customer will no longer be eligible for the Scheme once the total spend of the individual customer reaches €312, or turns 21 in 2018.

2. Eligibility

2.1. The following holders of a Tallinja Card will be eligible for the scheme:

a. Customers who are 16, 17, 18 and 19 years old

b. Customers who will turn 16 years old in 2018 – Eligibility starts from their 16th birthday, and shall continue for a period of 12 months from when they turn 16.

c. Customers who are 20 years old – Eligibility ends on their 21st birthday

2.2. Customers must be in possession of a personalised tallinja card including one of the following: Student, Adult, Gozo or Concession Card to benefit from the scheme. For the sake of clarity, holders of a non-personalised card (Explore Adult, Explore Child and 12 Single Day Journeys) and holders of a cash ticket do not benefit from the Scheme.

2.3. Beneficiaries of the Scheme will travel on the public transport service for free starting on the day of their 16th birthday (those who are already 16 will start benefitting as of 1 January 2018) and ending on the 20th< birth year, 364th day at 23.59.59 hours.

2.4. All route types qualify for the Scheme including (but not limited to) day routes, night routes and special routes but exclude tallinja direct route or any trips on the Valletta Ferry Service.

2.5. New customers, those who are not in possession of a tallinja card yet, may still benefit from the Scheme but must first register for a new tallinja card by following the same process as for a normal registration. The new customer is only entitled to travel for free once in possession of the new tallinja card. Allowance must be made for the delivery of the tallinja card in the case of applications for a new tallinja card by non-tallinja card holders. No refunds in cash or credit may be claimed for the period between the customer’s 16thbirthday and the date of receipt of the tallinja card.

2.6. Registrations made at one of the Sales Offices will attract the standard administration fee of €10.00. The postage fee, minimum top up and standard administration fee upon registration shall also apply.

3. Application for Scheme

3.1. The eligible customers who are in possession of a tallinja card will automatically start benefitting from the Scheme with effect from their 16th birthday, or else from 1 January 2018 if they are already 16 but less than 21 years old. The birthday that will be applied is the one in the database of Malta Public Transport which was submitted by the customer upon application for the tallinja card.

4. Refund of credit consumed whilst traveling

4.1.The €10 registration fee paid by customers who in 2018 applied for a tallinja card for the first time, will be refundedas credit on their card throughout the following month.

4.2. The customer will be refunded the credit consumed during the previous month. The credit consumed will be refunded to the customer’s card within the first 7 calendar days of the following month.

4.3. With regard to the first such refund in the case the customer is turning 16 in 2018, the customer’s card will be refunded the spend from the customer’s birthday up to and including the last day of the month. This shall go on up to the 17th birth year, 364th day at 23.59.59 hours, provided this day falls in 2019.

4.4. With regard to the last such refund of the Scheme in the case of 20 year olds, the customer’s card will be refunded the credit from the beginning of the month up to the 20th birth year, 364th day at 23.59.59 hours, which refund shall be done up to the first 7 days of the following month.

4.5. The customer will be refunded only for chargeable trips. Transfers or trips made whilst in capping or other free trips will not be refunded. The same applies for those Students benefitting from the discounted rate of €55 for 3 months. No refund will apply in such cases.

4.6. The customer is responsible to ensure that the card has sufficient funds to travel.

5. Expiry

5.1. The Scheme will automatically end on the day before the customer turns 21 years old, unless terminated prematurely as explained in Clause 5.3. below.

5.2. Following expiration of the Scheme, any trip made by the customer will be charged as per the terms and conditions governing the use of the tallinja card. The customer will be advised by SMS which will be sent to the registered mobile number (if such number has been submitted) and by Email to the registered email address (if such email has been submitted).

5.3. The Scheme may be terminated prematurely in one of the following cases:

1. The customer spends €312.

2. The customer is deemed as making fraudulent transactions with his/her tallinja card.

6. Other Refunds

6.1. The customer may claim a refund if the tallinja card develops a fault which prevents the customer from benefitting from the Scheme and, as a result, the customer must purchase cash tickets on the bus. Such tickets will be refunded in full following the free replacement of the faulty tallinja card. Refunds will be credited to the customer’s tallinja card. No cash refunds will be given. In such cases, no other compensation will be given.

6.2. The customer may not claim a refund for any cash tickets purchased in the following cases:

1. If the tallinja card develops a fault as a result of misuse or the card is lost or the card is stolen or the card has reached its type expiry and card has not been updated or the customer is otherwise prevented from benefitting from the Scheme.

2. If the customer is a holder of a Student tallinja card which has an active €55 Student Pass at the time of application for the Scheme AND the customer is no longer eligible for a student card following the expiration of the Scheme, the customer is not entitled to a refund on a pro-rata basis based on the number of days remaining until the expiration of the Student Pass.

3. If a customer is a holder of a Student tallinja card which has an active €55 Student Pass, the balance of remaining days till the expiry of the pass will be lost and will not be refunded.

4. If the Scheme is prematurely terminated.

In order to apply for a refund, the cash ticket purchased on the bus must either be left at one of our Sales Offices in Victoria Terminus, Bugibba Terminus, Malta International Airport Arrivals Hall, Valletta Terminus, Mater Dei (Foyer) or Sliema Ferries Sales Office, or else sent to:

Customer Care Dept.

Malta Public Transport Services (Operations) Ltd.,

Mdina Road,

Qormi

7. Other

7.1. Malta Public Transport does not bear any responsibility for the non-delivery of the SMS and / or Email which will be sent to the customers from time to time which SMS / Email will contain important information about the Scheme. Malta Public Transport will use the contact details that have been presented together with the original Registration Form.

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31. Free Tallinja WiFi

This is a free Hotspot wireless internet Service (the “Service”) provided by Malta Public Transport (“MPT”) for use by customers (“User”) of MPT. All users are required to log-in individually as an independent user.

 

1. Our agreement

1.1. This agreement applies from when we accept your request for the Service. Please read the terms carefully before activating the Service with us.

1.2. If you do not agree to the terms of the agreement, do not use the Service.

1.3. We may modify the terms and Conditions at any time. In accordance with clause 1.2., for using our  Service you have to accept the current agreement at that point in time.

2. Providing services

2.1. You are responsible for providing all hardware and other equipment required to access and use the Service (a ‘‘Device’’). You are responsible for ensuring the compatibility of your Device with the Service. The availability and performance of the Service is subject to all memory, storage and other Device limitations.

2.2. Service is available to your Device only when it is within the range of our Wi-Fi Access Point.

2.3. All services are provided on an “as is” basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the Service.

2.4. We will always try to make the Service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures, collocation failures or due to an emergency. We are not responsible for data, messages or pages that you may lose or that become misdirected because of interruptions or performance issues with the Service.

2.5. We reserve the right to immediately and without notice, suspend your access to the Service if we suspect that you are transmitting a virus (or any other manipulating program capable of modifying other programs and replicating itself).

2.6. Network speed is no indication of the speed at which your Device connected to the Service sends or receives data. Actual network speed will vary based on Device configuration, compression and network congestion. The accuracy and timeliness of data sent or received is not guaranteed and you accept that delays or omissions may occur.

2.7. We do not warrant that any particular virtual private network will be compatible with the Service.

2.8. We will not supply any software to you in connection with the Service. If you use software packages, applications or configurations then you accept the risk of any failure of the Service resulting from the use of such software packages, applications or configurations.

3. Use of the Service

3.1.1. The Service is made available provided:

(a) You do not use the Service for anything unlawful, immoral or improper;

(b) You do not use the Service to make offensive or nuisance communications in whatever form. Such usage includes posting, transmitting, uploading, downloading or otherwise facilitating any content that is unlawful, defamatory, threatening, a nuisance, obscene, hateful, abusive, harmful, a breach of privacy, or which is otherwise objectionable;

(c) You do not use the Service to harm or attempt to harm minors in any way;

(d) You do not act nor knowingly permit others to act in such a way that the operation of the Service or our systems will be jeopardized or impaired;

(e) You do not use abusive or threatening behavior towards other users of the Service, members of our staff or any person in the vicinity of a Wi-Fi Access Point;

(f) You do not use the Service to access or use content in a way that infringes the rights of others;

(g) The Service is used in accordance with any third party policies for acceptable use or any relevant internet standards (where applicable).

3.2. You agree not to resell or re-broadcast any aspect of the Service, whether for profit or otherwise. You accept that your entitlement to use the Service is for your personal use only and that you shall not be entitled to transfer your entitlement to use the Service to any other person or allow any other person to make use of the entitlement supplied to you in connection with the Service.

3.3. You also agree not to modify the Device or use the Service for any fraudulent purpose, or in such a way as to create damage or risk to our business, reputation, employees, subscribers, facilities, third parties or to the public generally.

3.4. You have no proprietary or ownership rights to any username or password or to a specific IP address, or e-mail address assigned to you or your Device. We may change such addresses at any time or deactivate or suspend Service to any address without prior notice to you if we suspect any unlawful or fraudulent use of the services.

3.5. Examples of Illegal Uses:

The following are representative examples only and do not comprise a comprehensive list of illegal uses:

(a) Spamming and invasion of privacy - Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy.

(b) Intellectual property right violations - Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.

(c) Accessing illegally or without authorisation computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.

(d) The transfer of technology, software, or other materials in violation of applicable export laws and regulations.

(e) Export Control Violations

(f) Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

(g) Uttering threats;

(h)  Distribution of pornographic materials to minors; and

(i) Child pornography.

3.6. Examples of Unacceptable Uses

The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:

(a) High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e.torrents)

(b) Obscene or indecent speech or materials

(c) Defamatory or abusive language

(d) Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.

(e) Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

(f)  Facilitating a Violation of these Terms of Use and Hacking

(g) Distribution of Internet viruses, Trojan horses, or other destructive activities

(h) Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks.

(i) Also, activities that disrupt the use of or interfere with the ability of others to effectively use the node or any connected network, system, service, or equipment.

(j) Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate these Terms of Use, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

(k) The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

(l) Seeking information on passwords or data belonging to another user.

(m) Making unauthorised copies of proprietary software, or offering unauthorised copies of proprietary software to others.

(n) Intercepting or examining the content of messages, files or communications in transit on a data network.

3.7. MPT reserves the right to block, limit or restrict content that could hurt the sensibility of the USERS, for example, but not limited to:

(a) Pornography

(b) Violence

(c) Drugs

(d) Racism and xenophobia

3.5. The User acknowledges and accepts that Service network traffic may be subject to monitoring by MPT for purposes regarding:

(a)  The correct use of the Service and the maintenance of the network performances at an adequate level;

(b) Keep our Services secure and prevent fraud;

(c) Verify compliance with the terms and conditions governing the use of our Service;

(d) Provide third parties with statistical information about our Users (but those third parties will not be able to identify any individual user from that information);

(e) Send commercial communications of products and services, where you have specifically agreed to this (you can refuse the marketing communications every time that you use our Service).

4. Content disclaimer

4.1. MPT does not control, nor is it in any way liable for, data or content that you access or receive via the Service. The Internet contains unedited materials, some of which may be sexually explicit or offensive to you. Whereas MPT use efforts to restrict such content MPT has no control over and accepts no responsibility for such materials.

4.2. MPT is not a publisher of third-party content that can be accessed through the Service and is not responsible for any opinions, advice, statements, services or other information provided by third parties and accessible through the Service. You are responsible for evaluating such content.

4.3. It is your responsibility to evaluate the value and integrity of goods and services offered by third parties accessible via the service. MPT will not be a party to nor in any way be responsible for any transaction concerning third party goods and services. You are responsible for all consents, royalties and fees related to third party vendors whose sites, products or services you access, buy or use via the Service.

4.4. MPT does not guarantee the accuracy, completeness or usefulness of information that is obtained through the Service.

4.5. If you choose to use the Service to access web sites or content provided by third parties or purchase products from third parties, then your personal information may be available to the third-party provider. The way third parties handle and use your personal information related to the use of their services is governed by their policies and MPT has no responsibility for their policies, or third parties’ compliance with them.

4.6. MPT is providing this Service to customers free of charge, and is intended to support general web browsing activities. Due to limited bandwidth and to ensure a consistent experience for all customers, our Wi-Fi does not support high-bandwidth actions such as streaming music, streaming video or downloading large files.

5. Fair Usage

5.1. To ensure the provision of a quality of Service to all our customers and to ensure that the behavior of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply.

6. Security

6.1. You are responsible for all activities that occur under your acceptance. Any breach of security of should be notified to us immediately. We have the right to disable your navigation at any time if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

7. Privacy Policy

7.1. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy.

7.2. Information on the usage of the Service may be shared with Transport Malta, the Authority for Transport in Malta, for statistical purposes only.

8. Disclaimer of Warranties

8.1. The service is provided on an "as is" basis and without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, non-infringement, or fitness for a particular purpose which are expressly disclaimed. You assume all responsibility and risk for use of the service. Mpt does not authorize anyone to make a warranty of any kind on our behalf and you should not rely on any such statement. Neither we nor our officers, directors, employees, managers, agents, dealers, suppliers, parents, subsidiaries or affiliates warrant that the information, products, processes, and/or services available through the service will be uninterrupted, always available, accurate, complete, useful, functional or error free.

9. Limitation of Liability

9.1. Even if mpt has been advised of the possibility of damages, we will not be liable to you or any third party for any damages arising from use of the service, including without limitation: pdeviceive, exemplary, incidental, special or consequential damages, loss of privacy or security damages; personal injury or property damages; or any damages whatsoever resulting from interruption or failure of service, lost profits, loss of business, loss of data, loss due to unauthorized access or due to viruses or other harmful components, cost of replacement products and services, the inability to use the service, the content of any data transmission, communication or message transmitted to or received by your device, access to the world wide web, the interception or loss of any data or transmission, or losses resulting from any goods or services purchased or messages or data received or transactions entered into through the service.

10. Class Action Waiver

10.1. Whether in court, small claims court, or arbitration, you and we may only bring claims against each other in an individual capacity and not as a class representative or a class member in a class or representative action.

11. Termination

11.1. We can cancel this agreement immediately if you break an important condition of this agreement or a number of less important conditions as determined by MPT.

12. General

12.1. You agree to indemnify us against any claims, demands, actions liabilities, costs or damages arising out of your use of the Service including any material that you access or make available using the Service, or violation of the agreement, including but not limited to use of the Service by you (or permitted by you) involving offensive or illegal material or activities that constitute copyright infringement. You furthermore agree to pay our reasonable legal fees and experts’ costs arising out from any actions or claims hereunder.

12.2. If you become aware of any unauthorized or fraudulent usage of the Service, you should notify us immediately.

12.3. You may not transfer or try to transfer any of your rights and responsibilities under this agreement without our consent. We may transfer our rights and responsibilities to any third party without your permission.

12.4. The laws applicable to the interpretation of these Terms and Conditions shall be the laws of Malta.

12.5. This agreement shall not confer any benefit on a third party

12.6. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

12.7. We reserve the right to amend these terms and conditions at any time.

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32. Valletta Card

1. Overview of Valletta Card

1.1. Description

The Valletta Card (“the Card”) is a product sold by Malta Public Transport (“MPT”) Sales Offices and authorised resellers. The Card has the following benefits:

  1. Unlimited use of the bus service operated by Malta Public Transport including day services, night services, Tallinja Direct, and special services.
  2. Two (2) trips on the Valletta Ferry Services operated by Marsamxetto Steamferry Services Limited, specifically the four routes provided as follows:
    • Sliema – Valletta,
    • Valletta – Sliema,
    • Cospicua – Valletta (this ferry route also includes free access to the Upper Barrakka Lift), and
    • Valletta – Cospicua.
  3. Entrance to any three (3) of the following 4 sites listed below:
    • The Palace State Rooms (operated by Heritage Malta)
    • The Palace Armoury (operated by Heritage Malta)
    • The National Museum of Archaeology (operated by Heritage Malta)
    • Malta 5D (operated by Malta 5D Limited)

1.2. Retail Price

The retail price of the Valletta Card is of €19.00 inclusive of all taxes.

1.3. Concessions

No concessions will apply. For the sake of clarity, there will be no concessions or discounts for children, blue badge holders, or 60+ ID card holders.

2. Use of Valletta Card

2.1. Validation of Journey

The customer must validate the card at the start of every journey, whether operated by Malta Public Transport or Marsamxetto Steamferry Services Limited, and when visiting a place of interest as listed above. Validation will be as follows:

  1. Buses operated by Malta Public Transport – The Valletta Card must be validated on the ticket machine which is permanently installed on all MPT buses.
  2. Ferries operated by Marsamxetto Steamferry Services Limited – The card must be validated at the portable machine(s) on board the ferries and/or as instructed by the personnel of Marsamxetto Steamferry Services Limited.
  3. Cultural sites operated by Heritage Malta - The card must be validated on Heritage Malta machines prior to entering the site.
  4. Audio visual show operated by Malta 5D - The card must be validated on the Malta 5D machines, or else at reception, in any case prior to entering the attraction.

Failure to validate the card will subject the cardholder to a penalty of €50.00 irrespective of the operator.

2.2. Validity Period

The use of the Valletta Card is valid for 24 hours starting from the first validation on any of the above services as described above.

The card shall expire twenty four (24) hours after the first validation, irrespective of whether or not all services were used by the cardholder.

The Valletta Ferry Service is valid for any two (2) trips while entrance to the cultural sites operated by either Heritage Malta or Malta 5D can only occur once per site to a maximum of three (3).

Any unused services (that is, journeys on board Malta Public Transport’s buses, trips on the Valletta Ferry Services, entrance to any three of The Palace State Rooms, The Palace Armoury, The National Museum of Archaeology and Malta 5D), or part thereof, will be lost once the 24 hour window expires.

2.3. Refunds

The customer may not claim a refund for any unused service, or part thereof, provided as part of the Valletta Card.

2.4. Conditions of Carriage

The Conditions of Carriage and other Terms and Conditions governing the use of the respective services including the services of Malta Public Transport, Valletta Ferry Services, Heritage Malta and Malta 5D shall apply to all the individual services provided in terms of the Valletta Card. Each respective service operator shall remain ultimately responsible for the health and safety of customers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.

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33. Service Use

0. Definitions

In these Terms and Conditions:

Bike – Bike is the vehicle which is being offered for rent by Tallinja Bike against a remuneration;

User – Is the individual renting the Bike;

MTPC – MPT Commercial Limited is the operator of the Bike rental service;

Personalised Tallinja Card – A travel card bearing the photo and name of the holder which is used to travel on the buses operated by Malta Public Transport Services (Operations) Limited

MPT - Malta Public Transport Services (Operations) Limited is the operator of the public transport service in Malta and Gozo.

Travel Credit – Credit loaded on to a Tallinja Card by means of Topping Up and which is required for travelling on the buses operated by Malta Public Transport Service (Operations) Limited.

Non-Personalised Card – A Travel Card which is available for purchase over the counter for immediate use on one of the buses operated by Malta Public Transport Services (Operations) Limited. For the purpose of the Tallinja Bike Service, the Non-Personalised Cards within the scope of these Terms and Conditions include the Explore Adult Card, the Explore Plus Card and the Valletta Card. The Explore Child Card and the 12 Single Day Journeys Card are not within the scope of these Terms and Conditions.

1. General Rental and User of Tallinja Bike Service

MPTC expressly agrees to rent, and the User expressly agrees to take on, rental of the Bike subject to the terms and conditions set out herein. MPTC and the User are the only parties to this Agreement. The User is the sole lessee and is solely responsible for compliance with all terms and conditions contained herein.

The User certifies that she/he is familiar with the use of the Bike, and is reasonably competent and physically fit to ride the Bike. By choosing to ride a Bike, the User assumes all responsibilities and risks for any injuries or medical conditions.

The User agrees that the Tallinja Bike and any equipment attached thereto, at all times, remain the exclusive property of MPTC. User will not make any modification to the Bike at any time.

The User agrees and acknowledges that the Bikes are available 24 hours a day, 7 days/week, 365 days per year, except in the case of events outlined in section 4.6. Bikes must be rented within the maximum rental time limits set forth below. Bikes are limited and Bike availability at any Station is never guaranteed.

The User agrees to only use, operate and/or ride the Bike in Valletta and the area immediately outside City Gate including the Valletta Bus Terminus, the Triton Square and Il-Biskuttin. The User will not, under any circumstances, remove the Bike from Valletta which includes the Valletta Bus Terminus.

The User agrees to follow all the laws pertaining to the use, riding and/or operation of the Bike, including all Maltese State laws, rules and regulations pertaining to bicycles.

The User agrees that he/she will not use the Bike for racing, mountain bike riding, stunt or trick riding. The User agrees that he/she will not operate and/or use the Bike on unpaved roads, through water, or in any location that is prohibited, illegal and/or a nuisance to others. The User agrees that he/she will not rent or lend the Bike to a third party either for free or for reward, nor use it in violation of any law, ordinance or regulation.

The User must report any accident, crash, damage, personal injury, theft or loss of the Bike to MPT Commercial Ltd immediately or as soon as possible. If the incident involves a crash, personal injury, property damage, and/or theft of the Bike, the User shall file a report with the nearest Police Station within 24 hours. The User agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, legal fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Bike.

The User agrees to return the Bike to MPTC to one of the Bike Stations operated by Tallinja Bike. The Bike must be returned in the same condition as when it was rented. The User will not be responsible for normal wear and tear. The User agrees to ensure that the Bike is never left unattended when not securely docked in a Station. MPTC will not be responsible for any lost, stolen, destroyed and/or damaged Bike under any circumstance. The User agrees for his/her deposit to be charged for destruction or loss of Bike and for any damage. The User must report any damages.

If the User fails to observe any of its obligations hereunder, is otherwise in breach of the Terms or without prejudice to any other right MPTC shall be entitled to terminate this agreement and block the user from further rentals and usage.

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

We reserve the right to amend these terms and conditions at any time.

2. Payment and Fees

To use the Tallinja bike service, the User must first create a Tallinja Bike account. The user may also link an existing Tallinja online account held with Malta Public Transport Services (Operations) Limited. The User will interact with the system via the on the totem screen installed at the Tallinja Bike Station. Personal data will be required to set up the account, this information will not be disseminated or used for any other purpose except for that of registration. The data will be shared with Malta Public Transport Services (Operations) Limited for the purpose of providing the Tallinja Bike service.

The User will also need to enter their credit/debit card details. Those who do not have a personalised Tallinja Card are required to enter their credit/debit card details for the purpose of billing for the service. Users who are in possession of personalised Tallinja Card and have sufficient Travel Credit in their Tallinja account, will still need to enter their credit/debit card details for the correct identification of the holder of the credit/debit card. The User may choose to pay for the Tallinja Bike service using the Travel Credit loaded in the User’s Personalised Tallinja. MPTC shall not store at any moment the credit/debit card details of the user, those details will be stored securely by Deloitte Digital as our payment gateway provider.

Following the provision of all relevant personal data, MPTC has the right to accept or refuse the application.

Bike Rental Charges for “Pay Per Use” Users are: €3 for trips between 0-30 minutes; €1 for trips between 30-60 minutes and; €2 for trips over 60 minutes. “Pay Per Use Users” having a Non-Personalised Card may benefit from a discounted service after swiping the card on the totem screen. If the Non-Personalised Card is presented, the first two trips between 0-30 minutes are free, additional trips between 0-30 minutes would then be charged at €2.00. For trips between 30 – 60 minutes and for trips over 60 minutes, the standard “Pay Per Use” charges apply

Bike Rental Charges for Personalised Tallinja cardholders are 0.75c for trips between 0 – 30 minutes; €1.00 for trips between 30 – 60 minutes and; €2.00 for trips over 60 minutes.

2.1 Maximum Rental Time and Charges

Maximum rental time is 24 hours. User agrees that User will return the Bike to a designated station within 24 hours of time that rental of the Bike began. User may then rent again, however if Bike is not returned within 24 hours of rental period Malta Public Transport will report the bike as stolen and proceed with charging the deposit accordingly.

The User must input a valid credit / debit card number and expiration date before renting a Bike. There will be a temporary hold of funds on a User’s credit card for each trip taken. User represents and warrants to Malta Public Transport that User is authorised to use any cards that User provides to Malta Public Transport. User authorises Malta Public Transport to charge card for all fees incurred by User. If User disputes any charge on credit or debit card account, then User must contact Malta Public Transport within 10 business days from when the User’s credit or debit card is charged, provide to Malta Public Transport all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. User agrees to immediately inform Malta Public Transport of all changes relating to card.

3 Additional Terms of Use

Safety Check. Before each use of a Bike, the User shall conduct a basic safety inspection of the vehicle, which includes inspecting the following: (i) proper tire pressure; (ii) trueness of the wheels; (iii) safe operation of all brakes and lights; (iv) proper attachment of the seat, pedals, and basket; (v) good condition of the frame; and (vi) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance need. The User agrees not to ride the Bike if there are any noticeable issues, and to immediately notify customer service.

If a Bike is not returned within 24 consecutive hours, then the Bike is deemed lost or stolen, User’s credit/debit card may be charged a fee equivalent to a full day rent for every day until the Bike is returned, and a police report will be filed with local authorities. The data generated by the Service’s computer is conclusive evidence of the period of use of a Bike by a User. User must report Bike disappearance or theft to MPTC immediately or as soon as possible. The User must report disappearance or theft to MPTC within 24 hours. MPTC will consider timely reporting of a stolen or lost Bike when assessing any cost associated with the User’s responsibility for the Bike.

MPTC recommends that all Users wear a helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions. The User may purchase a helmet from the Sales Office of Malta Public Transport located in the Valletta Bus Terminus for the cost of €30. The User agrees that none of MPTC and its Related Parties are liable for any injury suffered by the User while using the Service, whether or not User is wearing a helmet at the time of injury. The User may need to take additional safety measures or precautions not specifically addressed in this Agreement.

The User agrees that MPTC does not provide or maintain places to ride Bikes. Roads, bicycle lanes, and bicycle routes may become dangerous due to weather, traffic, or other hazards.

MPTC makes every effort to provide the Service 365 days per year, but does not guarantee that the Service will be available at all times, as force majeure events or other circumstances might prevent Malta Public Transport from providing the Service. Access to the Service is also conditioned on the availability of Bikes at each Station. MPTC does not represent or warrant the availability of any Service or the availability of any Bike at any Station. The User agrees that MPTC may require the User to return a Bike at any time.

Prohibited Acts

The User must not:

Ride a Bike while carrying any briefcase, backpack, bag, or other item if it impedes the User’s ability to operate a Bike safely;

Use any cellular telephone, text messaging device, portable music player, or other device that may distract the User from safely operating a Bike;

Operate a Bike while under the influence of any alcohol, drugs, any medication or other substance that may impair the User’s ability to safely operate a Bike;

Riding with mobile “hands free”;

Carry a second person on a Bike;

Dock or lock a bicycle in any place other than a Station;

Violate any applicable law, including those for bicycle users;

Dismantle or modify a Bike in any way. (This rule does not apply to the use of the seat height adjustment feature on Bikes);

Operate a Bike in dangerous weather conditions (thunder storms, excessive rain, etc.) which make it more dangerous to operate a Bike. The User is advised to adjust the User’s riding behaviour and braking distance to suit the weather conditions;

Allow others to use a Bike that the User has removed from a Bike station. The User understands that when the User removes from a Bike from a Bike Station, it is to be used only by the User;

Confidentiality of Data

Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy, which is available on this link https://www.publictransport.com.mt/en/privacy-policy;

The User is obliged to inform MPTC immediately of any changes to their personal information.

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34. Tallinja #mixandmove Competition

Enter our Tallinja #mixandmove competition for the chance to win one year of free travel and a tablet worth 300. To participate, post a photo on Facebook and/or Instagram using your tallinja card to board the bus/ferry or to ride the tallinja bike and include the hasthtag ‘#mixandmove’ while tagging us using the tag, ‘@tallinja’.

1. Who Can Participate

The Tallinja #mixandmove competition is open only to legal residents of Malta who are at least five (5) years old. Employees of Malta Public Transport, as well as the immediate family (spouse, parents, siblings, and children) and household members of those employees, are not eligible to enter.

2. Administration

The photography competition is administered by Malta Public Transport. This photo contest is in no way sponsored by, endorsed by, administered by, or associated with, Facebook.

3. Entry Period

The photography competition begins from 16 September 2018 and ends on 22 September 2019 (the ‘Entry Period’). Entries submitted before or after the Entry Period will not be eligible.

4. What to Post

For our Tallinja #mixandmove competition, we’d like to see you using the tallinja card for any of the transport services mentioned above. Be as original as you can! The picture with most likes will be the winner.

5. Eligibility 

Images are to be posted on either Facebook or Instagram.

Entries must contain the tag ‘@tallinja’ and the hashtag ‘#mixandmove’ to be valid, otherwise photos will not be detected when we run a search using these tags.

Previously published material for which non-exclusive rights were granted may be entered as long as you still maintain the right to grant us a license (see "Your Rights" below). You must be able to disclose when and where the photo appeared previously to The Nature Conservancy upon request.

If you choose to include other people in your submission, you are responsible for obtaining the necessary releases from the individuals depicted, and must be able to provide copies of those releases to Malta Public Transport upon request.

The following submissions are ineligible:

  • Photos that violate or infringe upon another person's rights, including but not limited to copyright.
  • Photos that contain sexually explicit, nude, obscene, violent or other objectionable or inappropriate content.
  • Images that involve putting any individual in danger.

Malta Public Transport shall determine entry eligibility in its sole and absolute discretion.

6. How to Enter

All images posted on Facebook and/or Instagram must contain the hashtag ‘#mixandmove’ and the tag ‘@tallinja’.

You may enter once. The Administrator reserves the right to reject any additional entries or entries that do not comply with these Official Rules.

By entering, you indicate your unconditional agreement to, and acceptance of, these Official Rules and the Administrator’s decisions, which are final and binding. You cannot win a prize unless you comply with all requirements in these Official Rules.

7. Prizes

Malta Public Transport will award the following prizes:

  • One year of free travel
  • A tablet worth €300

Prizes cannot be exchanged for cash.

8. Judging

The best-liked entries will win the competition. In case of parity, the best-liked entries will win the competition.

9. Questions

Questions and inquiries about contest rules can be emailed to competitions@publictransport.com.mt

10. Your Rights

You will retain all rights to any photograph you submit - including ownership if applicable.

If you submit a photograph to enter the Tallinja #mixandmove competition, you grant Malta Public Transport a royalty-free, non-exclusive right during the Tallinja #mixandmove competition to:

  • Display the photograph on the Malta Public Transport website
  • Display the photograph on the Tallinja #mixandmove competition Facebook Album
  • Allow third-parties to share the photograph on the following social media platforms:, Facebook and Pinterest.

If your photograph is a winner, you grant Malta Public Transport a royalty-free, non-exclusive right, in perpetuity, to:

  • Use the photograph on the Internet and in Social Media.
  • Use the photograph in Malta Public Transport’s internal and external communications materials including but not limited to web sites and web publications, fact sheets, fund raising publications, advertising, multimedia, presentation and membership services, annual report and newsletters.
  • Retain a digital copy of your photograph.

11. Other Terms and Conditions

Except where prohibited, a potential winner may be required to complete and return an affidavit of eligibility, including proof of age, and liability/publicity release within 3 days. If a potential winner is a minor, his/her parent or legal guardian will be required to sign the documents on his/her behalf. If a potential winner fails to return these documents on time, an alternate potential winner may be selected in his/her place.

Malta Public Transport will endeavour to credit all photographs.