18/02/2016
Malta Public Transport has today launched its new website www.publictransport.com.mt, designed to make travel easy for all users of the public transport service and to act as a one-stop-shop for all the company’s bus users’ needs. The new website replaces the site www.tallinja.com.
The new website includes a number of important features which will help users of the public transport service obtain reliable and up-to-date information about the public transport service. These features include a Journey Planner which can be used to plan a journey from any place in Malta and Gozo to any other place in the country. Customers may also search for individual route maps and timetables by bus stop name, bus stop number and route. Other features include registering for a new tallinja card, topping up a tallinja card and checking the balance of a tallinja card. The website also includes up-to-date service announcements.
The new website is available in both Maltese and English.
“This is one of many initiatives the company is taking in order to ease access to information for users”, said Malta Public Transport Commercial Director, Daniel Grech. “The main driving force behind the development of this website is our pledge to make travel easy, which we feel must be echoed throughout all the services and products we offer, from registering for a new tallinja card to getting directions from one of our bus drivers”, he added.
The Company recently redesigned and installed close to 2,000 bus stop timesheets around Malta and published a detailed route map showing all the routes serving Malta and Gozo, as well as the main stops, interchanges and terminals.
The Company has also invested in close to 100 real-time displays at several main bus stops and interchanges. These displays show real-time information about scheduled buses.
Customers now have a range of ways to obtain information about travelling by bus which will be further strengthened by the launch of the company’s new smartphone app which is to be launched in the coming weeks. “Our service is used by a spectrum of people who use different tools to access information. We know that customers who are more comfortable with technology may prefer using their smartphone to get information whereas other customers may find a printable map more convenient. For this reason, we have developed more than one tool by which our customers may access the information they need.” added Daniel Grech.
Malta Public Transport roped in a number of customers to give feedback on the website prior to its launch. The feedback of these customers has proven invaluable in making as user friendly as possible.
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