Terms And Conditions

 

Contents

 

1. Definitions
2. Introduction
3. Fares and Tickets - Cash & Contactless Payments
4. Schedule of Fares, Fees and Card Conditions
5. Tallinja Card Application Fees
6. Application process and Card Types
7. Customer Data
8. Validating your card on the bus
9. Capping
10. How does capping work?
11. Card expiry
12. Topping Up
13. Tallinja Card Credit Balance
14. Emergency Credit
15. Card Declined
16. Revenue inspection
17. Card Replacements
18. Credit Refunds on Cards that are no longer in use
19. Card Use and Transfers
20. Reporting a Stolen or Lost Card
21. Blacklisted Cards
22. Tallinja Online Account
23. Miscellaneous
24. Auto-Top Up
25. Explore Plus Meep
26. Usage of the Tallinja Card on the Valletta Ferry services
27. Free Tallinja WiFi
28. Service Use Tallinja Bike
29. Government Free Travel Scheme
30. Tallinja On Demand
31. Tallinja App
32. X300 Route
33. December 2020 Competition: Win a year of free travel by bus - T&Cs
34. Explore Flex
35. Valentine's Day Competition 2022
36. Lottery
37. Student Tallinja Card Promotion - October 2024
38. Child Tallinja Card Promotion - October 2024
39. Competition Overview
40. Free Tallinja Card Registration, end Feb 2024
41. Child Tallinja Card Promotion - November 2024

1. Definitions

‘Activity’ shall refer to any transaction on a tallinja card, and may include, but not be limited to, bus usage, other service usage, a topup, or any other activity recorded on the tallinja card.

‘Adults’ shall refer to Cardholders aged between 17-59 who do not fall under any other special category as define in these Terms & Conditions.

‘Capping’ shall mean the maximum spend or ceiling for a specific period per category of card

‘Card’ shall have the same meaning as Tallinja Card

‘Child’ shall refer to Cardholders aged between 4-10 years.

‘Credit’ shall refer to the amount of paid-up credit available on the Tallinja Card

‘Day Fare’ shall refer to the fare applicable on Day Routes, excluding Night Routes and Tallinja Direct Routes

‘Day Route’ shall refer to a route described as such and which generally operates during the day, excluding Tallinja Direct Routes

‘Emergency Credit’ shall refer to automatic payment of a fare, in the case where a Cardholder attempts to use the Tallinja Card with a positive balance (of more than €0.01) in Credit but not enough to pay for the fare. Such automatic payment shall be deducted from the Card’s balance when the Card is subsequently topped up. The company may decide to impose penalties for such use and to blacklist users in the case of repeated attempts to use the Tallinja Card without sufficient Credit.

‘Gozo Residents’ shall refer to cardholders whose Identity Card refers to a principal place of residence on the island of Gozo.

‘Holders of EU Disability Card or Holders of Special ID Card’ shall refer to persons who hold an EU Disability Card with “MT” mark or Special ID Card issued by Agenzija Sapport. 

‘Identity Card’ shall refer to the Identity Card as defined in the Identity Card and Other Identity Documents Act, Chapter 258 of the Laws;

‘Kartanzjan’ shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta shall refer to Cardholders holding a ‘Kartanzjan’ card or a 60+ Maltese Identity Card or a 60+ Residence Document issued by the Government of Malta.

‘Month’ shall refer to a calendar month, first to last day of each month.

‘Night Route’ shall refer to a route identified with "N" in the route name and which generally operates during the night

‘Night Fare’ shall refer to the fares applicable to a Night Route

‘Single Journey Fare’ covers any trips from any point in the country to any final destination, including line changes if necessary, within a two-hour period. A Single Journey Fare can also include boarding more than one bus and/or making more than one trip to get from any point to the final destination. The Single Journey Fare does not include the return trip on the same route of a journey even if this is within the same two-hour.

‘Student’ shall refer to all Cardholders aged 11 to 16 years, and those aged 17 to 59 who are enrolled in a full-time course with a recognised educational institution approved by the Ministry responsible for Education in Malta and which course is longer than three (3) months.

‘Tallinja Card’ shall refer to a plastic intelligent card which electronically stores pay-as-you-go Travel Credit.

'Tallinja Direct' shall refer to a route identified with "TD" in the route name.

‘Topping Up’ shall refer to the process through which a Cardholder pays for the addition of Credit to his or her Card.

‘Week’ shall refer to a calendar week, Monday to Sunday.

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2. Introduction

1. The Tallinja Card is a plastic intelligent card that electronically stores pay-as-you-go Travel Credit and which may be used to pay any Malta Public Transport bus fare in Malta and Gozo.
2. The Tallinja Card needs to be topped up with Travel Credit by the Cardholder and the equivalent cost of the fare will be deducted from the Card’s Credit every time the Cardholder validates the Card on board by touching the card on the reader, the Cardholder is consenting to the Fare being charged to the Card’s account. If there is no remaining Credit on the Card, the Card cannot be used for any further journeys until it is 'Topped Up'. This is subject to an ‘Emergency Credit’ facility.
3. The Tallinja Card will feature:
   
   • The Cardholders name and surname for identification purposes.
   • A photo of the Cardholder (except for Child cards)
   • A customer number;
   • Barcode;
4. Tallinja Cards are colour-coded according to the cardholders category.
5. A number of discounted Fare options are available for special categories including Children, Students, Adults, Kartanzjan / 60+ Maltese Identity Card Holders, Holders of EU Disability Card with “MT” mark or Holders of Special ID Card issued by Agenzija Sapport.

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3. Fares and Tickets - Cash & Contactless Payments

1. Single Journey Fare tickets are the only tickets that can be purchased in cash or with contactless payment from onboard the bus for immediate use. When paying in cash, €10, €20, and €50 notes may not be accepted. The Cardholder needs to provide the exact change when paying in cash for a ticket on the bus.
2. When paying with contactless, bus passengers can use their contactless cards (Visa, Mastercard, and Maestro), smartphones, or smartwatches to buy the bus ticket.
3. Day Fares apply to Day Routes and Night Fares apply to Night Routes.
4. Single Journey Fares shall be purchased at the below prices:

   Type of line	Cash ticket
   Single Day Journey during Winter up to a maximum of 2 hours	€2.00
   Single Day Journey during Summer up to a maximum of 2 hours	€2.50
   Single Night Journey up to a maximum of 2 hours	€3.00

    

5. Children under 4 years of age travel for free and do not require a Tallinja Card to travel.
6. No extra charges or fares shall be levied for passengers with instruments that aid mobility (including but not limited to wheelchairs, pushchairs, prams, but excluding bicycles) subject to policies and conditions of carriage published by Malta Public Transport from time to time.
7. No extra charges or fares shall be levied for passengers with assistance dogs subject to policies and conditions of carriage published by Malta Public Transport from time to time.

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4. Schedule of Fares, Fees and Card Conditions

The following fares apply up to 30 September 2022.

 

With effect from 1 October 2022, holders of a personalised Tallinja Card can travel for free on Day Routes, Night Routes and Special Services (depends on the organisers’ agreement with Malta Public Transport). Tallinja Direct (TD) Routes are not free and a fare will apply depending on the card used. The fare will be deducted from the card's balance when this is tapped on the reader / ticketing machine near the bus driver on the bus.

 

Refund Claims in the case of deceased customers

1. There will be no fees or charges for closing the Tallinja Cards of customers who passed away.
2.  The remaining card balance will be sent by Bank Transfer.

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5. Tallinja Card Application Fees

1. Customers may register for their Tallinja Card online at a charge, which is non-refundable in cases of rejected applications. Refer to Section 4 of the terms for fare details. Registered mail charges, however, shall apply and shall be levied at the time of making the application.
2. The €5.00 fee apply when a card is damaged or expires including when the age limit for that card is reached.
3. Replacement of lost Tallinja Cards shall also be subject to a fee of €15.00 (excluding the Minimum Top Up fee).

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6. Application process and Card Types

1. Customers may register for their Tallinja Card online at www.publictransport.com.mt/en/register-now or by filling in an application and submitting it at MaltaPost branch.
2. To apply for a Tallinja Card, a customer must provide personal details which include an identification document number (Identity Card, Residence Document or Driving License in the case of a Maltese resident, or passport or other international identity number in the case of a non-Maltese resident), and proof of identity together with the name, surname, home telephone number, mobile phone number and email address.
3. Children under 4 years of age travel for free and do not require a Tallinja Card.
4. The following card types are available:
   • Child Tallinja Card for Children aged 4-10
   • Student Tallinja Card for Customers aged 11-16 or Customers aged 17-59 who are attending a full time educational course with a recognised educational institution approved by the Ministry responsible for Education in Malta. The course must last longer than 3 months, and the customer must submit proof confirming their status, which may include a valid copy of their student ID/proof of Course Registration/School Bill. Parents or legal guardians of Children and Students between 4 and 18 years must also consent to the application and uploading/submission of photos on behalf of the minor they represent. Parents or legal guardians must upload / submit a photo of their child or of the child in their guardianship. 
   • Adult Tallinja Card for Customers aged 17-59 years and not falling under any other category.
   • Gozo Resident Tallinja Card for Customers whose Identity Card refers to a principal place of residence in the island of Gozo.
   • Concession Tallinja Card for (i) holders of a ‘Kartanzjan’ or of the Maltese 60+ Identity Card residing in the Maltese Islands and (ii) persons with mobility impairments holding an EU Disability Card with “MT” mark or Holders of Special ID Card issued by Agenzija Sapport, who are residents in the Maltese islands.

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7. Customer Data

1. To facilitate the application process, applicants may opt to give Malta Public Transport explicit consent to retrieve personal information and the photo used in their last Identity Card from the National Identity Management System ('NIDMS').
2. Such consent will be acquired through (i) an online ticking box for Cardholders registering online; or (ii) the completion of a registration form including a signature.
3. Customers with an EU Disability Card with “MT” mark or Special ID Card issued by the Agenzija Sapport applying for a Concession Card may also give Malta Public Transport their consent to confirm their status with the Agenija Sapport by submitting their Card number. Customers who fail to give such consent to verify their status with the Agenzija Sapport will need to upload or submit a copy of their EU Disability or Special ID Card.
4. Customers who do not give their consent for the retrieval of their personal information from the NIDMS or DLS databases, as well as foreigners not in possession of a Maltese Identity Card must, together with the application form, submit (i) a copy of their photo and (ii) proof of identity and date of birth.

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8. Validating your card on the bus

1. To validate a card, Cardholders must tap it on the reader installed at the front of the bus every time they board a bus. When the Customer taps the card on the reader, a green light on the reader together with a chime is noted, signifying that the Card has been validated and accepted. This must happen for the card to be validated.
2. When a red light appears on the reader together with a different chime, this will mean that the card has been declined for one of the reasons mentioned in the card declined section below and consequently the Customer will need to pay the driver in cash to continue his journey.
3. The Cardholder shall not be given a receipt (or paper bus ticket) when using a card unless there is a technical problem with the card, in which case the Cardholder will be asked to pay in cash and to present the receipt at one of our Sales and Information Offices, where our Customer Service Agents will look into the matter and issue a refund, if appropriate.
4. A Cardholder may only pay for one passenger per journey with a personalized Tallinja Card or Explore card. If the Cardholder is travelling in a group, each passenger must use a separate Tallinja Card or different method of payment. 

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9. Capping (excluding night services)

The following applies up to 30 September 2022:

1. The Tallinja Card also includes a capping feature which allows Cardholders to enjoy unlimited travel in a specified period of time being either a single day, week (Monday to Sunday) or calendar month. There are different caps for each of the different card categories such as Child, Student, Adult, Concession and Gozo.
2. The capping aims to limit the fares paid by the customer for all the travel in the given time period, ensuring that Cardholders get the best fare possible by not spending more than a given amount per week or month. Cardholders must tap their Tallinja Card against the reader every time they board the bus, in order to benefit from capping.
3. Capping does not include Night Routes, Special Services, Ferry Services and TD Routes.

With effect from 1 October 2022, holders of a personalised Tallinja Card can travel for free on Day Routes, Night Routes and Special Services. Tallinja Direct (TD) Routes are not free and a fare will apply depending on the card used. 

 

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10. How does capping work?

1. Every time a Cardholder uses the Tallinja Card, the capping system will automatically keep a running total of:
   
   • The time the Cardholder touches in on each journey (this determines both the fare and the daily cap)
   • All fares paid in a single day
   • All fares paid between each Monday and the following Sunday
   • All fares paid between the first and the last days of the calendar month
2. When the total cost of all journeys reaches a pre-determined limit, a cap is applied to the applicable fares. As a consequence, when the Cardholder reaches the pre-determined cap no further charges shall be levied on the card.
   Example: The fare for a single journey on the Concession Card is of €0.25. Concession Cardholders will benefit from a daily cap of €0.50 and a weekly cap of €2.00, ensuring that the Cardholder does not pay more than the pre-determined cap.
3. Despite the capping, Cardholders are obliged to scan the Card every time they use a bus. Cardholders who fail to scan their card shall be liable to pay a penalty of €50.
4. Caps will be applied to journeys as follows:

   Weekly capping	Monthly capping
   Applies to journeys made on Day Routes between Monday and Sunday. Journeys made once a daily cap has been reached do not count towards the weekly capping.	Applies to journeys made on Day Routes between the first and the last days of a calendar month.

With effect from 1 October 2022, holders of a personalised Tallinja Card can travel for free on Day Routes, Night Routes and Special Services. Tallinja Direct (TD) Routes are not free and a fare will apply depending on the card used. 

 

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11. Card expiry

1. Tallinja Cards will expire:

   Child	Student	Adult	Concession Cards	Gozo
   When Cardholder reaches 11 years of age.	When Cardholder reaches 17 years of age, or, within one year of being issued in the case of Student Cardholders aged between 17 and 60 years.	When Cardholder reaches 60 years of age	Concession Cards granted to Holders of a Kartanzjan / 60+ Cards do not expire. Concession Cards granted to Holders of an EU Disability Card with “MT” mark or Holders of Special ID Card issued by Agenzija Sapport expire upon a pre-determined expiry date or termination of the holder’s card.	Within two years of being issued and subject to the verification of the Cardholders Gozo residency.

    

2. Cardholders that would have provided their email address upon registering will be reminded to renew their card subject to the applicable fees.
3. For the replacement of expired cards visit one of our Sales & Information office and present:
   • A recent passport size photograph (except for the application of Tallinja Child cards)
   • Your ID Card
   • Your tallinja Card

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12. Topping Up

1. Customers must ensure that their Tallinja Card always has sufficient credit before using it.
2. Cardholders may top up using the following methods:

   Online

   Cardholders must either: i. login to their account on www.publictransport.com.mt, click on the Top Up Your Card icon and follow the instructions presented on the screen, or ii. simply put in their customer number, and the amount they would like to have their account debited with. Cardholders must then proceed to top up their account by entering the amount of credit they would like to add to their Tallinja Card together with their payment and debit/credit card details. Customers may also use the Online Top Up service to top up the Tallinja Card belonging to other Cardholders.

   Sales and Information Offices

   Customers may top up their Tallinja Card at any of our Sales and Information Offices currently located in Valletta, Malta International Airport, Bugibba Terminus and Sliema Ferries

    

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13. Tallinja Card Credit Balance

1. Customers may check their credit balance on their Tallinja Card from their online tallinja account, from our Sales and Information Offices and from MaltaPost post offices.
2. The Card reader installed on the bus shall also automatically display the Card's Credit balance every time a Cardholder scans his or her Card.

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14. Emergency Credit

1. The Emergency Credit facility is only available to personalised tallinja card holders using said cards on MPT’s bus service. 
2. If upon tapping the tallinja card against the reader on the bus, the tallinja card has a positive Credit (that is equal to or greater than €0.01) but not enough to cover the fare, the Cardholder will still be allowed to board the bus and will be given one trip in Emergency Credit, ensuring that the customer can get to his destination. 
3. The Cardholder can only benefit from this Emergency Credit once per top up. The Cardholder must top up the card within seven calendar days and will not be able to use the tallinja card again until the Card is topped up. The Company reserves the right to blacklist the tallinja card if it is not topped up within seven calendar days from the day that the Emergency Credit was utilised.
4. Once the tallinja card is topped up, the fare covered by the Emergency Credit will be deducted from the customer's Credit automatically. The Company reserves the right to charge a nominal penalty for providing this facility when there are repeated cases of Emergency Credit being used on the same Card. The Company also reserves the right to not provide Emergency Credit at any point in time and without the need of giving any notice.This Emergency Credit Service will stop being available as of 31 October 2022.

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15. Card Declined

A Tallinja Card may be declined for one of the following reasons:

1. The card is damaged: In the case of a damaged card, the customer should visit one of our Sales and Information Offices to order a replacement card at an administrative fee of €5.00 plus postage charges.
2. The Card has insufficient funds: When a Card is declined due to insufficient funds, the reader on the bus will flash a red light and display an error message. In these cases, the cardholder must pay the fare to the driver in cash. The driver will present the Cardholder with a receipt which will include the reason for the Card's malfunction. The Cardholder is then urged to contact customer care for a refund, if applicable.

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16. Revenue inspection

1. Cardholders may be obliged to scan their tallinja card on an inspector's portable card reader for verification purposes. Any cardholder who is caught without a validated card will be liable to pay a €50 penalty which is to be paid for in cash immediately to the Inspector.
2. Both tallinja cardholders and cash ticket holders are obliged to provide their travel card or ticket whenever requested to by the on-board inspector. Passengers who fail to provide their validated tallinja card or do not have a valid cash ticket will be liable to pay €50 penalty which shall be paid for in cash immediately to the Inspector.
3. Failure to pay the penalty imposed by the Inspector could result in the immediate confiscation of the card in the case of a non-validated tallinja card, or confiscation of the Card in the case of any passenger making use of a tallinja card belonging to another person other than themselves, and/or to the Police being called on-site to take any necessary criminal action. The Company also reserves the right to blacklist any card-holder. This may result in the refusal to issue any future personalised cards in that Cardholder’s name.

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17. Card Replacements

1. If a Tallinja Card is lost or damaged or expired, the Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €15.00 Administrative Fee.
2. If a Tallinja Card is expired due to the Cardholder no longer being eligible for that card type, where an update to a different card type may be required, Cardholder may order a replacement card at any one of our Sales and Information Offices at a charge of €5.00 Administrative Fee.
3. Please note that to replace cards without a photo to those with a photo one needs to pay a charge of €5.00.
4. The Cardholder shall enjoy a one-year guarantee on the Tallinja Card, during which the Cardholder will be entitled to a free replacement provided that the damage is not the result of his or her improper or negligent use of the Card.
5. Any credit available on the lost or damaged Tallinja Card shall be transferred to the Cardholder’s new Tallinja Card.
6. Non-personalised Cards are not replaceable and Customers will not be refunded for lost non-personalised Cards.

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18. Credit Refunds 

1. Cardholders shall be entitled to request a refund of the Credit available on their personalised tallinja card at any point in time.
2. The refund shall be of all the credit on the personalised tallinja card, except for any administrative charges applicable. No partial refunds are allowed. Tickets, bundles and passes available on the personalised tallinja card are not refundable whether in part or in full.  
3. To request such refunds, Cardholders are to complete the form online www.publictransport.com.mt.
4. Refund requests are processed against a €10 administration charge, which charge will be deducted from the Cardholder’s card credit. In those instances where the Card does not hold enough credit to cover this charge, the remaining balance will not be refunded.  
5. Successful refund requests shall be paid to the bank account indicated by the Cardholder (less the €10 administrative charge). The €10 administration charge includes bank charges in the case that such transfers are made to local or SEPA bank accounts.
6. Malta Public Transport will endeavour to process refund requests within 8 to 10 weeks.
7. When applying for a refund the Cardholder will be requested to indicate whether s/he wants to close or retain his/her personalised tallinja card account. Should the Cardholder choose to close the personalised tallinja card s/he will be requested to surrender his/her personalised tallinja card to the Sales and Information Offices. Should the Cardholder choose to retain his/her personalised tallinja card, Cardholder may do so provided that the balance on the personalised tallinja card in question does not fall to less than €0 at any one time and the account remains Active.
8. For refunds related to Government Free Travel Schemes please refer to the appropriate clause below.
9. Cardholders of a non-personalised tallinja card shall not be entitled to any refunds for unused Credit.

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19. Card Use and Transfers

Personalised Tallinja Cards and non-personalised cards cannot be transferred between one person and another, and can only be used by the person identified on such Card.

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20. Reporting a Stolen or Lost Card

1. It is the Cardholder’s responsibility to report a Lost or Stolen Card.
2. Such incidents must be reported immediately in order to avoid misuse of the Tallinja Card and relevant funds associated with it.
3. Option 1 - Visit one of our Sales and Information Offices either at Valletta Terminus or Airport Arrival's lounge and have the card reprinted for a fee of €15.00. The balance on the Lost/Stolen card, as at the time of reporting, shall be transferred to the new replacement card.
4. Option 2 - Customer can opt to receive the reprinted Tallinja Card by post for a fee of €15.00 plus €3.85 (cost of registered mail). If this option is chosen, onboard tickets will not be refunded. 
5. If a Tallinja Card is found in the possession of a person other than the Cardholder, and such card has been validated and not reported as lost/stolen within 24 hours, a penalty of €50 will apply to the Cardholder.
6. Reporting a Lost/Stolen card must be done by calling 21 22 2000.
7. Once reported as lost or stolen, the Tallinja Card is blacklisted and cannot be used, even if it is found after it has been blacklisted.

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21. Blacklisted Cards

The blacklisting of Tallinja Cards is done when:

1. a Tallinja Card is reported stolen, and a new one is issued in replacement
2. a second card has been issued due to the first being damaged, in which case the first is blacklisted
3. a cardholder has multiple cards, in which case all non-active cards are blacklisted and the active card is the only one to be used
4. all cards without a photo (except Child cards)

Confiscated Cards:

1. If an inspector boards a bus and confiscates a Tallinja Card for any reason, then the card can be collected the following day from the Valletta Sales and Information Office against a penalty of €50. The card must be collected by the owner of the card against presentation of an identity document.
2. Should the Tallinja Cardholder want to challenge the penalty, an email or letter must be sent to enquiries@publictransport.com.mt explaining the reason why, after the penalty has been paid.

Malta Public Transport may also decide to blacklist anyone who would have had their card confiscated. This would mean that that person will not be able to apply for any personalized Tallinja Card until further notice at the sole discretion of the company.

Once a card is blacklisted, it cannot be used under any circumstance.

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22. Tallinja Online Account

1. The Cardholder shall be responsible for maintaining of the confidentiality of his or her login details (username and password) and to prevent the unauthorised access to his/her Tallinja online account.
2. The Cardholder agrees to accept responsibility for all activities that occur under the Cardholder's tallinja online account. The Cardholder should inform us if his/her login details are being, or are likely to be, used in an unauthorised manner.

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23. Miscellaneous

1. All data transferred and submitted by the Cardholders, for the purposes of the Tallinja Card shall be processed, stored and retained in full compliance with the Company's Privacy Policy and the Data Protection Act, Chapter 440 of the Laws of Malta.
2. These Terms and Conditions shall be governed by and interpreted according to the Laws of Malta.
3. Any dispute, claim or action arising out of these Terms and Conditions shall be subject to the jurisdiction of the competent Maltese Courts or Tribunals.

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 24. Auto Top-Up

1. Introduction

1.1 The Auto Top-Up functionality is a service that is being offered to customers to pre-book a Top-Up on a monthly basis, as per pre-defined criteria. This would provide customers with peace of mind since their Tallinja Card would be automatically topped up without the need to use vouchers or to top up online on an ad hoc basis. It is a convenient way to top up especially for frequent users of public transport.

1.2 The Auto Top-Up functionality can be booked by visiting www.publictransport.com.mt.

1.3 Automatic top-ups can be based on two criteria, either when a pre-determined balance is reached, or else on a specific day of the month. The Auto Top-Up can be canceled and booked anytime the user requires, for an unlimited number of times.

2. Eligibility

2.1 Any person who is a Tallinja Cardholder (irrespective of whether Adult, Student, Concession, Gozo or Child cardholder) and has an online account is eligible to use the Auto Top-Up function.

2.2 The Auto Top-Up function is available after logging on to the customer’s account.

2.3 Customers who do not have an online account have to apply online to create an account prior to using the Auto Top-Up functionality.

2.4 There is no payment for using this functionality.

3. Setting up the auto top-up

3.1 Those customers having an online account shall log in to their online account using their customer number and the password they would have established. Those customers not having an online account must first go through the process of creating one prior to using the Auto Top-Up function.

3.2 A customer can add as many credit/debit cards as required. This can be done by accessing the Edit Profile option after logging on to the online account. The customer will be able to add and delete any number of credit/debit cards, as required.

3.3 In order to add a credit/debit new card, the customer needs to choose the type of credit/debit card, being any of the following: BOV Cashlink; HSBC Quickcash; Visa Card; Mastercard; or APS Premier. The customer then enters the credit/debit card number, the name on the credit/debit card, the expiry date, and CVV.

3.4 Although a number of credit/debit cards can be saved in a customer’s account, only the last 4 numbers of each card and expiry date are visible to the customer on the website. No data is saved on Malta Public Transport servers.

3.5 When the details are saved, a €1 transaction is debited to the users' account, and credited back. This is done to verify and validate the credit/debit card, and which amount is then credited back in full. After successfully saving the details, this credit/debit card will be the default card displayed in the customer’s profile.

3.6 When setting up the Auto Top-Up function for the first time, the customer will be prompted to enter credit/debit card details, which card will then be the default credit/debit card unless changed in the future.

3.7 The minimum Auto Top-Up amount is €5, and a customer may only have one Top Up method activated.

4. Auto Top-Up by Day of Month

4.1 The Auto Top-Up by Day of Month works in such a way that a customer will choose a specific day when the Top-Up is done. The customer will be prompted to choose a day of the month, and also an amount that the card should be topped up with. For example: “On the XX of each month, top up with €XX.”

4.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer and overrides any other option chosen.

4.3 Should the customer opt to have the Top-Up on a day at the end of the month that is not available in any given month, like for example the 31^{st of the month, then the Top-Up is done the previous day. For example, if a customer chooses day 31, and the next Top Up is for April, the attempt to Top Up shall be done on the 30th of April.}

5. Auto Top-Up by Balance

5.1 The Auto Top-Up by Balance works when a pre-determined balance on a Tallinja Card is detected. The customer is prompted to choose a minimum balance that the Tallinja Card should have, and the amount by which the Tallinja Card must be topped up. For example: “When the balance reaches €XX, Top Up with €XX.”

5.2 After the options are populated, the customer can then save this option, which option will become the current Top-Up method for the customer, and overrides any other option chosen.

6. Choosing a payment option

6.1 The customer shall pay using a credit or debit card. S/he shall be able to store a number of credit/debit cards in the online account[1], and freely choose which one to use. The customer will be able to specify a default credit/debit card and will be able to see which credit/debit card is being used for the Auto Top-Up.

6.2 For the time being only credit/debit cards shall be used.

6.3 When a credit/debit card is about to expire, an automated email is generated advising of such, and to update the credit/debit card details by logging onto the online account. One must then go through the whole process as mentioned in 3 above.

7. Canceling the Auto Top-Up

7.1 The Auto Top-Up can be canceled any day of the month, whenever the customer wants.

7.2 This is done by logging onto the online account, accessing the Auto Top-Up link, and choosing the ‘Cancel Auto Top-Up’ function.

7.3 There shall be no charge for this option.

8. Notification

8.1 When an Auto Top-Up is being applied by the system, as per the instructions the customer had saved on his online account, an email is triggered to advise the customer of two instances, either the Top-Up has been successful, or the Top Up has not been successful.

The Auto Top Up function will cease to operate with effect from 1 October 2022.

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25. ExplorePlus Meep (valid up to 21 January 2024)

 

1. Overview of ExplorePlus Meep

1.1. Description

The ExplorePlus Meep Card is a new travel card which is sold by Malta Public Transport (“MPT”) and authorised resellers. The card has the following benefits:

1. Unlimited travel for one Week on any service offered by Malta Public Transport including day services, night services, and special services. One “Week” is defined as twenty-four (24) hours by seven (7) days equal to one hundred and sixty-eight (168) hours.

 2.      Either

i)      Unlimited travel for one (1) calendar day on any ‘Hop On Hop Off’ bus service operated by CitySightseeing Malta (excluding Gozo), specifically the two (2) routes defined as ‘North Route’ and ‘South Route’

Or

ii)    One (1) tour "Best of Gozo & Comino" operated by Captain Morgan Cruises. This service shall operate from 1st December 2019 up to 31st March 2020, every Monday, Wednesday, and Friday.

Further information can be found on http://www.captainmorgan.com.mt/goz

During the summer season, the tour "Best of Gozo" will be replaced by the "Comino and Blue Lagoon Cruise", which will run daily at 10:00. In November, there will not be any Sunday trips.

One “Calendar Day” is defined as day ending at 23:59 hours of the same day of the first trip used on the ‘Hop On Hop Off’ service.

See the “Validity Period” below for further terms.

3. Two (2) trips on the Ferry Services specifically the four routes provided as follows:

1) Sliema – Valletta,

2) Valletta – Sliema,

3) Cospicua – Valletta and

4) Valletta – Cospicua.

A separate ticket for the Barrakka Lift will be given to anyone traveling on the Cospicua - Valletta Ferry only.

4.2 free trips on Tallinja Bike, the electric bike-sharing platform in Valletta.

5. A discount on ioScoot, the motorbike sharing service between St. Julians and Valletta.

6. Trips on the X300 Route (Tallinja Direct Route), are free of charge.

7. Holders of the ExplorePlus Meep Card also have unlimited usage (within the card's validity period) on TD plus, the on-demand ride-sharing service.

The ExplorePlus Meep Card can be used on the day, night and any special services. See the “Validity Period” below for further terms.

1.2. Retail Price

The retail price of the ExplorePlus Meep Card is of €39.00 inclusive of all taxes. No child discount applies.

1.3. Concessions

No concessions will be applied. For the sake of clarity, there will be no concessions or discounts for children, blue badge holders, or 60+ ID cardholders.

2. Use of ExplorePlus Meep Card

2.1. Validation of Journey

The customer must validate the card at the start of every journey. Validation will be as follows:

1. Buses operated by MPT – The ExplorePlus Meep Card must be validated on the ticket machine which is permanently installed on all MPT buses.

2. Hop On Hop Off Buses operated by CitySightseeing Malta – The card must be validated upon request by a CitySightseeing official.

3. Ferries operated by Captain Morgan Cruises – The card must be validated upon request by a Captain Morgan official.

4. Ferries operated by Valletta Ferry Services – The card must be validated at the portable machine(s) assigned to Valletta Ferry Services.

5. TD Plus – The barcode of the card must be entered in the voucher code on the tallinja app when booking a TD Plus trip. The card must also be shown to the driver when boarding the bus.

6. Tallinja Bike  – To apply for your free trips, when prompted, enter your barcode number when renting the bike at the bike station.

7. ioScoot  – Insert your barcode number in the Meep app when booking your trip.

Failure to validate the card will subject the card-user to a penalty of €50.00 irrespective of the operator.

2.2. Validity Period

The use of the ExplorePlus Meep Card is valid for one  (1) week. The one (1) week starts to run upon the card’s first validation of any of the above services as described above. One week is equal to twenty-four (24) hours by seven (7) days equal to 168 hours.

The card shall expire one hundred and sixty-eight (168) hours after the first validation, irrespective of whether or not all services were used by the cardholder.

The validity period of the CitySightseeing Malta Hop On Hop Off service and Captain Morgan Comino Cruises service commences from the time the card is validated on the bus or ferry until 23:59:59 of that same day.

The Valletta Ferry Service is valid for two (2) trips.

Therefore, if the one (1) week window expires on the same calendar day when the customer makes use of the Hop On Hop Off service for the first time, the customer will be entitled to use the same Hop On Hop Service only until the time of expiry of the one week window.

Any unused services (that is, use of the Hop On Hop Off service, the Comino Cruise or trips on the Valletta Ferry Service), or part thereof, will be lost once the one (1) week window expires.

2.3. Refunds

The customer may not claim a refund for any unused service, or part thereof provided as part of the ExplorePlus Meep Card.

2.4. Conditions of Carriage

The Conditions of Carriage governing the use of the respective services including the services of Malta Public Transport, CitySightseeing Malta, Captain Morgan Cruises and Valletta Ferry Services shall apply to all the individual services provided in terms of the ExplorePlus Meep Card. Each respective transport service operator shall remain ultimately responsible for the health and safety of passengers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.

 

26. Usage of the Tallinja Card on the Valletta Ferry service

1. All customers holding a valid personalised Tallinja Card can avail themselves, for free, of the Ferry Service from Sliema to Valletta and vice versa, and from Cospicua to Valletta and vice versa.
2. The customer must validate the card at the start of every trip. Failure to validate the card will subject the passenger to a penalty of €50.
3. A return ticket is not available. The customer must validate the card at the start of every trip regardless of direction.
4. A “trip” or “journey” on the ferry is defined as a single-use in one direction of the ferry. To avoid any doubt, the customer will be required to validate the Tallinja card of any other trip made even if this is within a two-hour time frame.
5. When transferring between the bus service and the ferry service, customers must validate their Tallinja card. That is, the “journey” concept available for Tallinja Card users on public transport buses is not applicable, and each trip is required by the customer to be validated separately.
6. The Explore Adult, Explore Child and 12 Single Day Journey cards cannot be used on the Ferry Transport Services.
7. No refunds for payments made, credit deducted or penalties charged shall be made.
8. For a list of scheduled departures please visit:http://www.vallettaferryservices.com/schedule.pdf

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27. Free Tallinja WiFi

This is a free Hotspot wireless internet Service (the “Service”) provided by Malta Public Transport (“MPT”) for use by customers (“User”) of MPT. All users are required to log-in individually as an independent user.

 

1. Our agreement

1.1. This agreement applies from when we accept your request for the Service. Please read the terms carefully before activating the Service with us.

1.2. If you do not agree to the terms of the agreement, do not use the Service.

1.3. We may modify the terms and Conditions at any time. In accordance with clause 1.2., for using our  Service you have to accept the current agreement at that point in time.

2. Providing services

2.1. You are responsible for providing all hardware and other equipment required to access and use the Service (a ‘‘Device’’). You are responsible for ensuring the compatibility of your Device with the Service. The availability and performance of the Service is subject to all memory, storage, and other Device limitations.

2.2. Service is available to your Device only when it is within the range of our Wi-Fi Access Point.

2.3. All services are provided on an “as is” basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the Service.

2.4. We will always try to make the Service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures, collocation failures or due to an emergency. We are not responsible for data, messages or pages that you may lose or that become misdirected because of interruptions or performance issues with the Service.

2.5. We reserve the right to immediately and without notice, suspend your access to the Service if we suspect that you are transmitting a virus (or any other manipulating program capable of modifying other programs and replicating itself).

2.6. Network speed is no indication of the speed at which your Device connected to the Service sends or receives data. Actual network speed will vary based on Device configuration, compression, and network congestion. The accuracy and timeliness of data sent or received are not guaranteed and you accept that delays or omissions may occur.

2.7. We do not warrant that any particular virtual private network will be compatible with the Service.

2.8. We will not supply any software to you in connection with the Service. If you use software packages, applications or configurations then you accept the risk of any failure of the Service resulting from the use of such software packages, applications or configurations.

3. Use of the Service

3.1.1. The Service is made available provided:

(a) You do not use the Service for anything unlawful, immoral or improper;

(b) You do not use the Service to make offensive or nuisance communications in whatever form. Such usage includes posting, transmitting, uploading, downloading or otherwise facilitating any content that is unlawful, defamatory, threatening, a nuisance, obscene, hateful, abusive, harmful, a breach of privacy, or which is otherwise objectionable;

(c) You do not use the Service to harm or attempt to harm minors in any way;

(d) You do not act nor knowingly permit others to act in such a way that the operation of the Service or our systems will be jeopardized or impaired;

(e) You do not use abusive or threatening behavior towards other users of the Service, members of our staff or any person in the vicinity of a Wi-Fi Access Point;

(f) You do not use the Service to access or use content in a way that infringes the rights of others;

(g) The Service is used in accordance with any third party policies for acceptable use or any relevant internet standards (where applicable).

3.2. You agree not to resell or re-broadcast any aspect of the Service, whether for profit or otherwise. You accept that your entitlement to use the Service is for your personal use only and that you shall not be entitled to transfer your entitlement to use the Service to any other person or allow any other person to make use of the entitlement supplied to you in connection with the Service.

3.3. You also agree not to modify the Device or use the Service for any fraudulent purpose, or in such a way as to create damage or risk to our business, reputation, employees, subscribers, facilities, third parties or to the public generally.

3.4. You have no proprietary or ownership rights to any username or password or to a specific IP address, or e-mail address assigned to you or your Device. We may change such addresses at any time or deactivate or suspend Service to any address without prior notice to you if we suspect any unlawful or fraudulent use of the services.

3.5. Examples of Illegal Uses:

The following are representative examples only and do not comprise a comprehensive list of illegal uses:

(a) Spamming and invasion of privacy - Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy.

(b) Intellectual property rights Violations - Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.

(c) Accessing illegally or without authorisation computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information-gathering activity.

(d) The transfer of technology, software, or other materials in violation of applicable export laws and regulations.

(e) Export Control Violations

(f) Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

(g) Uttering threats;

(h)  Distribution of pornographic materials to minors; and

(i) Child pornography.

3.6. Examples of Unacceptable Uses

The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:

(a) High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e.torrents)

(b) Obscene or indecent speech or materials

(c) Defamatory or abusive language

(d) Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.

(e) Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

(f)  Facilitating a Violation of these Terms of Use and Hacking

(g) Distribution of Internet viruses, Trojan horses, or other destructive activities

(h) Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging flooding, mail-bombing, or denial of service attacks.

(i) Also, activities that disrupt the use of or interfere with the ability of others to effectively use the node or any connected network, system, service, or equipment.

(j) Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate these Terms of Use, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

(k) The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

(l) Seeking information on passwords or data belonging to another user.

(m) Making unauthorised copies of proprietary software, or offering unauthorised copies of proprietary software to others.

(n) Intercepting or examining the content of messages, files or communications in transit on a data network.

3.7. MPT reserves the right to block, limit or restrict content that could hurt the sensibility of the USERS, for example, but not limited to:

(a) Pornography

(b) Violence

(c) Drugs

(d) Racism and xenophobia

3.5. The User acknowledges and accepts that Service network traffic may be subject to monitoring by MPT for purposes regarding:

(a)  The correct use of the Service and the maintenance of the network performances at an adequate level;

(b) Keep our Services secure and prevent fraud;

(c) Verify compliance with the terms and conditions governing the use of our Service;

(d) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(e) Send commercial communications of products and services, where you have specifically agreed to this (you can refuse the marketing communications every time that you use our Service).

4. Content disclaimer

4.1. MPT does not control, nor is it in any way liable for, data or content that you access or receive via the Service. The Internet contains unedited materials, some of which may be sexually explicit or offensive to you. Whereas MPT uses efforts to restrict such content MPT has no control over and accepts no responsibility for such materials.

4.2. MPT is not a publisher of third-party content that can be accessed through the Service and is not responsible for any opinions, advice, statements, services or other information provided by third parties and accessible through the Service. You are responsible for evaluating such content.

4.3. It is your responsibility to evaluate the value and integrity of goods and services offered by third parties accessible via the service. MPT will not be a party to nor in any way be responsible for any transaction concerning third party goods and services. You are responsible for all consents, royalties, and fees related to third party vendors whose sites, products or services you access, buy or use via the Service.

4.4. MPT does not guarantee the accuracy, completeness or usefulness of information that is obtained through the Service.

4.5. If you choose to use the Service to access web sites or content provided by third parties or purchase products from third parties, then your personal information may be available to the third-party provider. The way third parties handle and use your personal information related to the use of their services is governed by their policies and MPT has no responsibility for their policies or third parties’ compliance with them.

4.6. MPT is providing this Service to customers free of charge and is intended to support general web browsing activities. Due to limited bandwidth and to ensure a consistent experience for all customers, our Wi-Fi does not support high-bandwidth actions such as streaming music, streaming video or downloading large files.

5. Fair Usage

5.1. To ensure the provision of a quality of Service to all our customers and to ensure that the behavior of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply.

6. Security

6.1. You are responsible for all activities that occur under your acceptance. Any breach of security should be notified to us immediately. We have the right to disable your navigation at any time if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

7. Privacy Policy

7.1. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy.

7.2. Information on the usage of the Service may be shared with Transport Malta, the Authority for Transport in Malta, for statistical purposes only.

8. Disclaimer of Warranties

8.1. The service is provided on an "as is" basis and without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, non-infringement, or fitness for a particular purpose which are expressly disclaimed. You assume all responsibility and risk for use of the service. Mpt does not authorize anyone to make a warranty of any kind on our behalf and you should not rely on any such statement. Neither we nor our officers, directors, employees, managers, agents, dealers, suppliers, parents, subsidiaries or affiliates warrant that the information, products, processes, and/or services available through the service will be uninterrupted, always available, accurate, complete, useful, functional or error-free.

9. Limitation of Liability

9.1. Even if MPT has been advised of the possibility of damages, we will not be liable to you or any third party for any damages arising from the use of the service, including without limitation: exemplary, incidental, special or consequential damages, loss of privacy or security damages; personal injury or property damages; or any damages whatsoever resulting from interruption or failure of service, lost profits, loss of business, loss of data, loss due to unauthorized access or due to viruses or other harmful components, cost of replacement products and services, the inability to use the service, the content of any data transmission, communication or message transmitted to or received by your device, access to the world wide web, the interception or loss of any data or transmission, or losses resulting from any goods or services purchased or messages or data received or transactions entered into through the service.

10. Class Action Waiver

10.1. Whether in court, small claims court, or arbitration, you and we may only bring claims against each other in an individual capacity and not as a class representative or a class member in a class or representative action.

11. Termination

11.1. We can cancel this agreement immediately if you break an important condition of this agreement or a number of less important conditions as determined by MPT.

12. General

12.1. You agree to indemnify us against any claims, demands, actions liabilities, costs or damages arising out of your use of the Service including any material that you access or make available using the Service, or violation of the agreement, including but not limited to use of the Service by you (or permitted by you) involving offensive or illegal material or activities that constitute copyright infringement. You furthermore agree to pay our reasonable legal fees and experts’ costs arising out from any actions or claims hereunder.

12.2. If you become aware of any unauthorized or fraudulent usage of the Service, you should notify us immediately.

12.3. You may not transfer or try to transfer any of your rights and responsibilities under this agreement without our consent. We may transfer our rights and responsibilities to any third party without your permission.

12.4. The laws applicable to the interpretation of these Terms and Conditions shall be the laws of Malta.

12.5. This agreement shall not confer any benefit on a third party

12.6. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

12.7. We reserve the right to amend these terms and conditions at any time.

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28. Service Use Tallinja Bike

Bike – Bike is the vehicle which is being offered for rent by Tallinja Bike against remuneration;

User – Is the individual renting the Bike;

MTPC – MPT Commercial Limited; The operator of the Bike rental service;

Personalised Tallinja Card – A travel card bearing the photo and name of the holder which is used to travel on the buses operated by Malta Public Transport Services (Operations) Limited

Malta Public Transport - Malta Public Transport Services (Operations) Limited; The operator of the Public Transport in Malta and Gozo.

Travel Credit – Credit loaded on to a Tallinja Card by means of Topping Up and which is required for traveling on the buses operated by Malta Public Transport Service (Operations) Limited.

Non-Personalised Card – A Travel Card which is available for purchase over the counter for immediate use on one of the buses operated by Malta Public Transport Services (Operations) Limited. For the purpose of the Tallinja Bike Service, the Non-Personalised Cards within the scope of these Terms and Conditions include the Explore Adult Card, and the Explore Plus Card. The Explore Child Card and the 12 Single Day Journeys Card are not within the scope of these Terms and Conditions.

1.0. General Rental and User of Tallinja Bike Service

1.1.   MPTC expressly agrees to rent, and the User expressly agrees to take on, rental of the Bike subject to the terms and conditions set out herein.  MPTC and the User are the only parties to this Agreement.  The User is the sole lessee and is solely responsible for compliance with all terms and conditions contained herein.

1.2.   The User represents and certifies that she/he is at least 18 years old.  If the User intentionally or unintentionally misrepresents his/her age, the User accepts full responsibility and is liable for any consequence, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, legal fees, judgments, suits or disbursements of any kind or nature whatsoever related to any such misrepresentation.

1.3.   The User certifies that she/he is familiar with the use of the Bike, and is reasonably competent and physically fit to ride the Bike.  By choosing to ride a Bike, the User assumes all responsibilities and risks for any injuries or medical conditions.

1.4.   The User agrees that the Tallinja Bike and any equipment attached thereto, at all times, remain the exclusive property of MPTC.  User will not make any modification to the Bike at any time.

1.5.   The User agrees and acknowledges that the Bikes are available 24 hours a day, 7 days/week, 365 days per year, except in the case of events outlined in section 4.6.  Bikes must be rented within the maximum rental time limits set forth below.  Bikes are limited and Bike availability at any Station is never guaranteed.

1.6.   The User agrees to only use, operate and/or ride the Bike in Valletta and the area immediately outside City Gate including the Valletta Bus Terminus, the Triton Square and Il-Biskuttin.  The User will not, under any circumstances, remove the Bike from Valletta which includes the Valletta Bus Terminus.

1.7.   The User agrees to follow all the laws pertaining to the use, riding and/or operation of the Bike, including all Maltese State laws, rules and regulations pertaining to bicycles.

1.8.   The User agrees that he/she will not use the Bike for racing, mountain bike riding, stunt or trick riding.  The User agrees that he/she will not operate and/or use the Bike on unpaved roads, through water, or in any location that is prohibited, illegal and/or a nuisance to others.  The User agrees that he/she will not rent or lend the Bike to a third party either for free or for reward, nor use it in violation of any law, ordinance or regulation.

1.9.   The User must report any accident, crash, damage, personal injury, theft or loss of the Bike to MPT Commercial Ltd immediately or as soon as possible. If the incident involves a crash, personal injury, property damage, and/or theft of the Bike, the User shall file a report with the nearest Police Station within 24 hours. The User agrees that he/she is responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, legal fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Bike.

1.10.  The User agrees to return the Bike to MPTC, to one of the Bike Stations operated by Tallinja Bike. The Bike must be returned in the same condition as when it was rented. The User will not be responsible for normal wear and tear. The User agrees to ensure that the Bike is never left unattended when not securely docked in a Station.  MPTC will not be responsible for any lost, stolen, destroyed and/or damaged Bike under any circumstance.  The User agrees for his/her deposit to be charged for destruction or loss of Bike and for any damage.  The User must report any damages.

1.11.  If the User fails to observe any of its obligations hereunder, is otherwise in breach of the Terms or without prejudice to any other right MPTC shall be entitled to terminate this agreement and block the user from further rentals and usage.

1.12.  If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

1.13.  We reserve the right to amend these terms and conditions at any time. 

2.0. Payment and Fees

2.1.   To use the Tallinja bike service, the User must first create a Tallinja Bike account. The user may also link an existing Tallinja online account held with Malta Public Transport Services (Operations) Limited. The User will interact with the system via the on the totem screen installed at the Tallinja Bike Station. Personal data will be required to set up the account, this information will not be disseminated or used for any other purpose except for that of registration. The data will be shared with Malta Public Transport Services (Operations) Limited for the purpose of providing the Tallinja Bike service.

2.2.   The User will also need to enter their credit/debit card details. Those who do not have a personalised Tallinja Card are required to enter their credit/debit card details for the purpose of billing for the service. Users, who are in possession of personalised Tallinja Card and have sufficient Travel Credit in their Tallinja account, will still need to enter their credit/debit card details for the correct identification of the holder of the credit/debit card. The User may choose to pay for the Tallinja Bike service using the Travel Credit loaded in the User’s Personalised Tallinja. MPTC shall not store at any moment the credit/debit card details of the user, those details will be stored securely by our payment gateway provider. 

2.3.   Following the provision of all relevant personal data, MPTC has the right to accept or refuse the application.

2.4.   Bike or Kick Scooter Rental Charges for “Pay Per Use” Users are: €3.00 for trips between 0-30 minutes; €2.00 for every 30 extra minutes. “Pay Per Use Users” having a Non-Personalised Card may benefit from a discounted service after swiping the card on the totem screen. 

2.5.   Bike Rental Charges for Personalised Tallinja cardholders are 1.5 € for trips between 0 – 30 minutes; €2.00 for every extra 30 minutes.

2.6. Maximum Rental Time and Charges

2.6.1. Maximum rental time is 24 hours.  User agrees that User will return the Bike to a designated station within 24 hours of time that rental of the Bike began.  User may then rent again, however if Bike is not returned within 24 hours of rental period Malta Public Transport will report the bike as stolen and proceed with charging the deposit accordingly.

2.6.2. The maximum day charge is €48 and is based on a calendar day.  After return of the bicycle, the User will be charged the accumulated rental charges, or the maximum day charge.

2.6.3. The User must input a valid credit / debit card number and expiration date before renting a Bike. There will be a temporary hold of funds on a User’s credit card for each trip taken. User represents and warrants to Malta Public Transport that User is authorised to use any cards that User provides to Malta Public Transport. User authorises Malta Public Transport to charge card for all fees incurred by User.  If User disputes any charge on credit or debit card account, then User must contact Malta Public Transport within 10 business days from when the User’s credit or debit card is charged, provide to Malta Public Transport all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times.  User agrees to immediately inform Malta Public Transport of all changes relating to card.

2.7. Credit and Refund Policy

2.7.1. Customers shall be entitled to request a refund of the charges if the service they paid for could not have been provided.

2.7.2. Refunds can be requested via email at info@tallinjabike.com.mt

The refund process will not take longer than one month.

2.7.3. Customer is not entitled to any refund on a membership fee, this means if they pay a year/month/week subscription fee and in the middle of the period they decide to cancel the service they won’t receive any refund.

2.7.4. No credit will be given to any customer. 

3.0. Additional Terms of Use

3.1. Safety Check. Before each use of a Bike, the User shall conduct a basic safety inspection of the vehicle, which includes inspecting the following: (i) proper tire pressure; (ii) trueness of the wheels; (iii) safe operation of all brakes and lights; (iv) proper attachment of the seat, pedals, and basket; (v) good condition of the frame; and (vi) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance need. The User agrees not to ride the Bike if there are any noticeable issues, and to immediately notify customer service.

3.2. If a Bike is not returned within 24 consecutive hours, then the Bike is deemed lost or stolen, User’s credit/debit card may be charged a fee equivalent to a full day rent for every day until the Bike is returned, and a police report will be filed with local authorities. The data generated by the Service’s computer is conclusive evidence of the period of use of a Bike by a User. User must report Bike disappearance or theft to MPTC immediately or as soon as possible. The User must report disappearance or theft to MPTC within 24 hours. MPTC will consider timely reporting of a stolen or lost Bike when assessing any cost associated with the User’s responsibility for the Bike.

3.3. MPTC recommends that all Users wear a helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions. The User may purchase a helmet from the Sales Office of Malta Public Transport located in the Valletta Bus Terminus for the cost of €30. The User agrees that none of MPTC and its Related Parties are liable for any injury suffered by the User while using the Service, whether or not User is wearing a helmet at the time of injury. The User may need to take additional safety measures or precautions not specifically addressed in this Agreement.

3.4. The User agrees that MPTC does not provide or maintain places to ride Bikes. Roads, bicycle lanes, and bicycle routes may become dangerous due to weather, traffic, or other hazards.

3.5. MPTC makes every effort to provide the Service 365 days per year, but does not guarantee that the Service will be available at all times, as force majeure events or other circumstances might prevent Malta Public Transport from providing the Service. Access to the Service is also conditioned on the availability of Bikes at each Station. MPTC does not represent or warrant the availability of any Service or the availability of any Bike at any Station. The User agrees that MPTC may require the User to return a Bike at any time. 

4.0. Prohibited Acts

The User must not:

• Ride a Bike while carrying any briefcase, backpack, bag, or other item if it impedes the User’s ability to operate a Bike safely;
• Use any cellular telephone, text messaging device, portable music player, or other device that may distract the User from safely operating a Bike;
• Operate a Bike while under the influence of any alcohol, drugs, any medication or other substance that may impair the User’s ability to safely operate a Bike;
• Riding with “hands free”;
• Carry a second person on a Bike;
• Dock or lock a bicycle in any place other than a Station;
• Violate any applicable law, including those for bicycle users;
• Dismantle or modify a Bike in any way. (This rule does not apply to the use of the seat height adjustment feature on Bikes);
• Operate a Bike in dangerous weather conditions (thunder storms, excessive rain, etc.) which make it more dangerous to operate a Bike.  The User is advised to adjust the User’s riding behaviour and braking distance to suit the weather conditions;
• Allow others to use a Bike that the User has removed from a Bike station. The User understands that when the User removes from a Bike from a Bike Station, it is to be used only by the User; 

5.0. Fines and Damages Policy

List of damages on Bikes
Category 1	Fine
Damaged brake handler	€15.00
Damaged pedal	€25.00
Damages to front or rear mudguard	€45.00
Loss or damaged bicycle seat	€65.00
Category 2	Fine
Damages tire or wheel	€                                                             80.00
Heavy damaged dashboard	€                                                             80.00
Heavy damaged brakes	€                                                             80.00
Damaged keel	€                                                             80.00
Heavy damaged or missing wheel	€                                                           150.00
Damaged steering column	€                                                           300.00
Another heavy damages or loss of the vehicle	€                                                           500.00
Damaged battery	€                                                           500.00
Any other heavy damage nor included in the list	€                                                           500.00
Any day the bike is out of service for repairs	€                                                             30.00
List of penalties
Category 1	Fine
Administrative expenses due to fines	€                                                             50.00
Wrong parked vehicle	€                                                             50.00
Administrative expenses due to non-payment	€                                                             50.00
Expense of public towing	The amount charged by the authority
Expenses related to vehicle out of battery because of misuse	€                                                             50.00
No submission of an accident report in case of an accident	€                                                             50.00
Category 2	Fine
Riding the vehicle by a different user	€                                                           100.00
Abandon the vehicle without locking it properly	€                                                           300.00
Any other penalty no in the above list	€                                                           500.00

NOTE: These penalties wll be charged regardless any other penalty applied by the local authorities or any oher entity such as Bank

 6.0. Confidentiality of Data

 6.1. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy, which is available underneath.

 6.2. The User is obliged to inform MPTC immediately of any changes to their personal information.

 7.0. Privacy Policy

MPT Commercial Limited (MPTC) strongly values the privacy of their clients and we are committed to protect your personal data (i.e. information that identifies you). If you have any questions about how we protect your privacy, get in touch here: info@tallinjabikes.com.mt.

One of your rights under EU law - the GDPR - is that you must be informed when your personal data - also known as personal information - is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.

This privacy policy describes our practices related to the processing of personal data.

For all services related to the Tallinja bike registration, the Data Controller – i.e. the company that’s responsible for your privacy — is MPT Commercial Limited (81766) with its address at 85, St. John Street, Valletta VLT 1165, Malta.

We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.

1.1. Information we collect

Most of the personal information which we collect about you is collected through our registration process through the Totem at one of our Stations located throughout Valletta in order for us to provide you with an account which you will need to use to our bikes.

The “Payment” system in our Totem will also ask you for your bank card details for the purposes of billing you every time you rent a bike. If you send us emails, then the personal data we process will depend on what you send us in the email.

The information we collect from you in the registration process includes the following:

• Name and Surname
• Id
• Date of birth
• Address
• Post Code
• City
• Country of residence
• Email address
• Credit Card and billing details

1.2. How and why do we use your information

We use your information in a number of different ways — what we do with it then depends on the information and the purpose for which we collected it.

The tables below set this out in detail, showing what we do, and why we do it.

1. Your name and contact details:

How we use your Personal Data
Name, Surname, Email, Contact Details provided to us through the Tallinja bike Registration Process	Why?
To register you as a Tallinja Bike customer and provide you with a bike	We’ve got to do this to perform our contract with you (to give you a bike) (Article 6(1)(b), GDPR)
To verify your identity whenever you use your Tallinja bike account	We’ve got to do this to verify your identity whenever someone uses your account. This is necessary for the performance of a contract with you (to give you a bike at a fee) (Article 6(1)(b) GDPR)
To send you information by email, about our products and services	To keep you up to date. We only send this with your permission – and you can ask us to stop at any time by opting-out without any additional hurdle or cost. (This is done in terms of the E-Commerce Directive and/or S.L 440.01 of the Laws of Malta ]).
Fraud prevention and detection	To prevent and detect fraud against either you or us (Article 6(1)(f)

2.Your date of birth information

How we use your date of birth provided through the Tallinja Bike Registration	Why?
To verify your age	We need to know your age (over 18 years old) for the provision of our bike (to give you a bike) (Article 6(1)(b), GDPR)

 

 

 

3. Your payment information

How we use your payment information including your credit card details	Why?
Take payment	The payment information that is registered from the credit card, aims to secure that the payment or refund is feasible at any moment when using the bike service (necessary for the performance of our contract with you Article 6(1)(b) GDPR)
Fraud prevention and detection	To prevent and detect fraud against either you or us. (Article 6(1)(f)

 

 

 

 

 

1.3. Legal basis for processing

For some of the uses of your personal data, there is a legal basis under applicable data protection laws for us to use such personal data without having obtained your consent.

This includes, for example, where it is necessary for us to use the information to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, provide customer-care and support services to you. It also includes circumstances where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests.

1.4. Retention period

We will hold on to your information for no longer than is necessary keeping in mind the purpose/s (or compatible purposes) for which we first collected the data.

We may also keep hold of some of your information if it becomes necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

1.5. Sharing your information

We do not, and will not, sell any of your personal data to any third party– including your name, address, email address or credit card information. It is not our business to do so – and we don’t want to lose your trust and confidence.

1. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

•       Companies in the group to which MPTC belongs - related entities and subsidiaries use the information collected to help us improve the content and functionality of our websites; to better understand our customers and markets; and to improve our products and services. Members of the group vary from time to time.

•       Other companies that are involved in the process of getting your purchases from us to you, such as payment service providers, data warehouses, order packers, card printing services, and delivery companies.

•       Professional service providers, such as marketing agencies, advertising partners and website hosts who service us in turn to operate our business.

•       Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.

2.  In most circumstances, we will not disclose personal data without consent. However, there may be occasions where we might have to – e.g. with a court order, to comply with legal requirements and satisfy a legal request, for the proper administration of justice, to protect your vital interests, to fulfill your requests, to safeguard the integrity of the relevant websites operated by us or by such related entities or subsidiaries, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event involving us and/or our subsidiaries and related entities.

3. When we do share data, we do so on an understanding with the other entities that the data is to be used only for the purposes for which we originally intended.

4. We may also provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you. Anonymous information means it is anonymous. If we ever have to share data with entities that are outside of the EEA, we will be sure to do so in a manner that complies with the requirements established by the GDPR.

1.6. Changes in how we protect your privacy

Our System is continually under review – new functions and features are periodically added and improved to the interface, thus changes to our privacy policy may be required from time to time.

We, therefore, encourage you to check our privacy policy on a frequent basis.

1.7. Your rights

You enjoy several rights relating to your personal information:

(i) The right to be informed about how your personal information is being used;

We need to be clear with you about how we process your personal data. We do this through this Privacy Policy, which we will keep as up to date as possible.

(ii) The right to access the personal information we hold about you;

You can access the personal data we hold on you by contacting us info@tallinjabike.com.mt

To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to the right person.

We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy.

If we consider the frequency of your requests as being unreasonable, we may refuse to comply with your request. In those circumstances, if you disagree, you can complain to the data protection authority – in Malta, the Information and Data Protection Commissioner.

(iii) The right to request the correction of inaccurate personal information we hold about you;

We appreciate feedback from you to ensure our records are accurate and up-to-date.

If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by sending an email to info@tallinjabike.com.mt

(iv) The right to request that we delete your data, or stop processing it or collecting it;

You can ask us to delete your personal data; however, this is not an absolute right.

In spite of a request for erasure, we may be justified to keep personal data which we need to keep, e.g. (i) to comply with a legal obligation (for instance, we are required by personal data for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.

Other than as described above, we will always comply with your request and do so promptly. We would carry out our best efforts to notify any third parties with whom we have shared your personal data about your request so that they could also comply.

(v) The right to object to certain processing based on legitimate interest;

You have a right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling using automated means. You can do this by sending an email to info@tallinjabike.com.mt

(vi) The right to request human intervention if automated processing without human intervention is used to make decisions having legal or similar effects on you;

(vii) The right to withdraw consent for other consent-based processing at any time;

(viii) The right to request that we transfer or port elements of your data either to you or another service provider;

You have the right to move, copy or transfer your personal data from one organisation to another. If you do wish to transfer your personal data we would be happy to help.

If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (e.g. a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation

Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide.

When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.

(ix) The right to complain to your data protection regulator — in Malta – the Information and Data Protection Commissioner (IDPC)

If you want to exercise your rights, have a complaint, or just have questions, please send an email to info@tallinjabike.com.mt

Please appreciate that the rights must be exercised within some limitations – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.

1.8. Contact us

We will be happy to hear from you, whether to make a suggestion or if you feel that we can do better. If you have any questions about our Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at MPT Commercial Limited, Mdina Road, Qormi.

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29. Government Free Travel Scheme

 

 

Free Travel Scheme with effect from 1 October 2022

 

With effect from 1 October 2022, holders of a personalised Tallinja Card can travel for free on Day Routes, Night Routes and Special Services. Tallinja Direct (TD) Routes are not free and a fare will apply depending on the card used. The update will be happening automatically, however passengers are required to tap their personalised Tallinja Card on the ticketing machine every time they board the bus.

 

Passengers who board the bus without a Tallinja Card will be obliged to pay for a ticket in cash or contactless payment upon boarding. Official Malta Public Transport Inspectors will be carrying out random inspections to verify patrons have either tapped their Tallinja Card or are in possession of cash tickets. A €50 fine will apply to any passengers caught without a travel card or cash ticket.

 

While no credit is required for travel on Day Routes, Night Routes or Special Service journeys, passengers will still need credit on their personalised Tallinja Card in order to travel on Tallinja Direct or Tallinja On Demand trips. Credit on the Tallinja Card can also be used to benefit from discounted rates on other mobility services, such as Tallinja Bike and Valletta Ferry Services. Customers who would like to receive a refund for their credit can apply online through the Malta Public Transport website as from 1st November 2022. An administration fee will be applied per refund application.

 

To apply for a Tallinja card, one would need to register online or at any MaltaPost branch and provide an identification document such as an Identify Card or passport, as well as personal contact details such as telephone number and e-mail address. Personalised Tallinja Cards are not transferable to other passengers and a €50 fine will apply to any passengers caught using a personalised Tallinja Card issued in someone else’s name.

 

Please click here to view Frequently Asked Questions (FAQs)

 

 

Government Free Travel Scheme up to 30 September

 

1. Introduction

The “Government Free Travel Scheme" (the “Scheme”) is an initiative launched by the Government of Malta and is one of the Government’s budget measures for 2021.

Through the Scheme those customers turning 14 during 2021, customers aged between 14 and 20 during 2021, holders of the Student Tallinja Card aged 21 years and above, Concession Tallinja Cardholders aged 70 and above, and disabled Concession Tallinja Cardholders will benefit from free travel on the public transport service offered by Malta Public Transport during 2021.

Customers will be refunded for the travel credit used in the previous month.

Any single individual may not benefit from more than:

1. €312 in credit refunds in the case of Student and Adult cardholders eligible for this scheme; and
2. €105 in the case of Concession cardholders eligible for this scheme.

The Customer will no longer be eligible for the Scheme once the total spend of the individual customer reaches €312, in the case of student and Adult cardholders, and €105 in the case of Concession cardholders, or turns 21 in 2021 unless the customer holds a Student Tallinja Card.

2. Eligibility

2.1. The following holders of a Tallinja Card will be eligible for the scheme:

a. Customers who are 14, 15, 16, 17, 18 19 and 20 years old.

b. Customers who will turn 14 years old in 2021 – Eligibility starts from their 14^th birthday.

c. Customers who are 20 years old – Eligibility ends on their 21^st birthday in 2021.

d. Customers holding a Student Tallinja Card aged 21 and above.

e. Customers who are 70 years old or older.

f. Customers who are holders of EU Disability Card with the “MT” mark issued by Agenzija Sapport.

2.2. Eligible customers must be in possession of one of these personalised Tallinja Cards: Student, Adult, Gozo or Concession Card to benefit from the scheme. For the sake of clarity, holders of a non-personalised card (Explore Adult, Explore Child and 12 Single Day Journeys) and holders of a cash ticket do not benefit from the Scheme.

2.3. Beneficiaries of the Scheme will travel on the public transport service for free if they possess a Student Tallinja Card, or on the day of their 14^th birthday (those who are already 14 will start benefitting as of 1 January 2021) and ending on the 20^th< birth year, 364^th day at 23.59.59 hours, or if they possess a Concession Tallinja Card and are disabled or over 70 years of age.

2.4. All route types qualify for the Scheme including day routes, night routes and special routes but excluding all other services.

2.5. New customers, those who are not in possession of a Tallinja Card yet, may still benefit from the Scheme but must first register for a new Tallinja Card by following the same process as for normal registration. The new customer is only entitled to travel for free once in possession of the new Tallinja Card. Allowance must be made for the delivery of the Tallinja Card in the case of applications for a new Tallinja Card by non-Tallinja Cardholders. No refunds in cash or credit may be claimed for the period between the customer’s 14^thbirthday and the date of receipt of the Tallinja Card.

2.6. Registrations made at one of the Sales Offices will attract the standard administration fee of €5.00. The postage fee, minimum top up and standard administration fee upon registration shall also apply. The standard administration fee of €5 will not be refunded as per clause 4.1 below.

3. Application for Scheme

3.1. The eligible customers who are in possession of a Tallinja Card will automatically start benefitting from the Scheme if they: already have a Student Tallinja Card; or with effect from their 14^th birthday; or from 1 January 2021 if they are already 14 but less than 21 years old (unless in possession of a Student Tallinja Card); or with effect from their 70th birthday; or from 1 January 2021 if there are holders of EU Disability Card with "MT" mark issued by Agenzija Sapport). The birthday that will be applied is the one in the database of Malta Public Transport which was submitted by the customer upon application for the Tallinja Card.

4. Refund of credit consumed whilst traveling

4.1.The €15 registration fee paid by customers who in 2021 applied for a Tallinja Card for the first time, will not be refunded.

4.2. The customer will be refunded the credit consumed during the previous month. The credit consumed will be refunded to the customer’s card within the first 7 calendar days of the following month.

4.3. With regard to the first such refund in the case the customer is turning 14 or 70 in 2021, the customer’s card will be refunded the spend from the customer’s birthday up to and including the last day of the month. In the case of those turning 14, this shall go on up to the 20th birth year, 364th day at 23.59.59 hours.

4.4. With regard to the last such refund of the Scheme in the case of 20-year-olds, the customer’s card will be refunded the credit from the beginning of the month up to the 20th birth year, 364th day at 23.59.59 hours, which refund shall be done up to the first 7 days of the following month.

4.5. The customer will be refunded only for chargeable trips. Transfers or trips made whilst in capping or other free trips will not be refunded.

4.6. The customer is responsible to ensure that the card has sufficient funds to travel.

5. Expiry

5.1. The Scheme will automatically end on the day before the customer turns 21 years old unless terminated prematurely as explained in Clause 5.3. below.

5.2. Following the expiration of the Scheme, any trip made by the customer will be charged as per the terms and conditions governing the use of the Tallinja Card.

5.3. The Scheme may be terminated prematurely in one of the following cases:

a. The customer spends €312 in the case of Student and Adult cardholders, or €105 in the case of Concession cardholders.

b. The customer is deemed as making fraudulent transactions with his/her Tallinja Card.

6. Other Refunds

6.1. The customer may claim a refund if the Tallinja Card develops a fault which prevents the customer from benefitting from the Scheme and, as a result, the customer must purchase cash tickets on the bus. Such tickets will be refunded in full following the free replacement of the faulty Tallinja Card. Refunds will be credited to the customer’s Tallinja Card. No cash refunds will be given. In such cases, no other compensation will be given.

6.2. The customer may not claim a refund for any cash tickets purchased in the following cases:

1. If the Tallinja Card develops a fault as a result of misuse of the card is lost or the card is stolen or the card has reached its type expiry and the card has not been updated or the customer is otherwise prevented from benefitting from the Scheme.

2. If the customer is a holder of a Student Tallinja Card which has an active €55 Student Pass at the time of application for the Scheme AND the customer is no longer eligible for a student card following the expiration of the Scheme, the customer is not entitled to a refund on a pro-rata basis based on the number of days remaining until the expiration of the Student Pass.

3. If a customer is a holder of a Student Tallinja Card which has an active €55 Student Pass, the balance of remaining days till the expiry of the pass will be lost and will not be refunded.

4. If the Scheme is prematurely terminated.

In order to apply for a refund, the cash ticket purchased on the bus must either be left at one of our Sales Offices in Victoria Terminus, Bugibba Terminus, Malta International Airport Arrivals Hall, Valletta Terminus or Sliema Ferries Sales Office, or else sent to:

Customer Care Dept.

Malta Public Transport Services (Operations) Ltd.,

Triq Valletta,

Luqa 

 

 

30. Tallinja On Demand

Definitions

1. Corridor – A Corridor is an area stretching between two localities within which the TD Plus service will operate. This area will include a number of Bus Stops from which the TD Plus service will operate. Just like TD routes, TD Plus will not operate from all the Bus Stops installed in the area.

2. Customer – The individual making use of the TD Plus service and the Tallinja smartphone app.

3. Malta Public Transport, we, us, the Company - Malta Public Transport Services (Operations) Limited.

4. Booking – The reservation of a TD Plus trip.

5. Trip – The journey from one Bus Stop to another Bus Stop using the TD Plus service.

6. Pick Up – The act of allowing the Customer to board a vehicle which forms part of the TD Plus service.

7. Drop Off – The act of allowing the Customer to disembark from a vehicle which forms part of the TD Plus service.

8. Seat – A seat on one of the TD Plus service buses.

9. Bus – a public transport vehicle operated by Malta Public Transport

Introduction

1. Customers who make use of the TD Plus service are accepting these Terms and Conditions in their entirety. If the Customer is not in agreement with any of these Terms and Conditions, the Customer must not use the Service.

2. The use of the TD Plus service is also subject to the Conditions of Carriage displayed inside the TD Plus vehicles and the Terms & Conditions pertaining to the Tallinja Card.

3. Malta Public Transport reserves the right to change these terms and conditions from time to time without prior notice. The Customer is obliged to read these terms and conditions prior to making use of the TD Plus service.

Service

1. TD Plus is a scheduled public transport service operated by Malta Public Transport which allows different Customers to book a trip along a Corridor. Buses operating on TD Plus services will be specifically identified as such and shall Pick up and Drop off different passengers on different bus stops throughout the Corridor. Therefore the service is not exclusive to any passenger. 

2. The TD Plus service will operate Monday to Sunday between 530am and 1030pm.

3. Customers can choose to be picked up and dropped off on any bus stop which is designated as a TD Plus bus stop within the Corridor, on a specific date, and within a specific time bracket. This can be done using the Tallinja smartphone app, or by calling the call center, or by paying with their personalised Tallinja Card on the Bus. In cases where a customer wishes to board from a bus stop without having booked with the app or the call center, the driver will only be able to allow him or her to board if:

• the driver has stopped on that bus stop to pick up or drop off a customer that has already made a booking;
• the bus stops from where the customer is requesting to be picked up, and dropped off, are bus stops that are specified as being within the Corridor of that TD Plus service;
• the driver already has a booked pick up or drop off on the bus stop where the customer is requesting to be dropped off;
• there is a Seat available on that Bus that has not been booked from the point where the customer is boarding until he or she is requesting to be dropped off; and
• that the customer pays the full fare using his or her personalised Tallinja Card.

4. Customers requiring assistance to board the bus such as, for example, customers making use of a wheelchair, must always book the TD Plus trip in advance.

5. Each Bus is licensed to carry 16 passengers in addition to the driver, or 14 passengers and 1 wheelchair space in addition to the driver. Although the vehicle allows for 6 standing passengers, no passengers will be allowed to stand during a trip for TD Plus Services.

6. Unless otherwise explicitly stated in the Terms and Conditions pertaining to the TD Plus service, the Travel Conditions applicable to Malta Public Transport’s standard service apply to the TD Plus service too. These include, but are not limited to, limitation of our liability, conduct of passengers, and so on. The Travel Conditions may be viewed here: https://www.publictransport.com.mt/en/travel-conditions.

31. Tallinja App

The talllinja app terms and conditions can be accessed by following this link:

https://www.publictransport.com.mt/en/tallinja-app-terms-and-conditions

32. X300 Route

1. Introduction

The "X300" (the "Route") is a Tallinja Direct Route to serve passengers going to the University of Malta, Junior College and Valletta.

This Route departs from Ċirkewwa after each Gozo Ferry arrival, and makes a stop at Qroqq and Kulleġġ bus stops before reaching the terminus in Valletta.

2. Eligibility

This service is available for all our passengers.

3. Fares

Cash and Contactless Card - €3.00

Valid Student and Gozo Tallinja Cards - €0.75

Valid Adult, Concession and Child Tallinja Cards - €1.50

Valid ExplorePlus Meep Cards - Free of Charge

12 Single Day Journey Cards - 2 Journeys (equivalent to €2.50)

Explore Adult and Explore Child - Not Applicable

4. Other Conditions

4.1 You may not transfer for free from a route/s in Gozo to the X300 Route or from the X300 Route to any other route/s in Malta. This means that if you have paid a fare of €0.75 in Gozo, you will pay the fare again on the X300 Route (fare depending on how or with which card you are paying). Same applies to routes in Malta.

5. Departure Timings

The X300 Route departs from Ċirkewwa and Valletta on specific times during the day, depending on the ferry arrival to Ċirkewwa or departure from Ċirkewwa. These are indicative and approximate times, and depend on the Gozo Ferry service:

Bus departure from Ċirkewwa	Bus departure from Valletta
06:35	15:00
07:05	15:45
07:35	16:15
08:05	16:45
08:50	17:15

6. Other

All other Terms and Conditions related to the specific payment type apply as per our normal Terms and Conditions. 

33. December 2020 Competition: Win a year of free travel by bus

Start Date - 3rd December 2020

Closing Date - 15th December 2020 at 11.59 pm

How to enter - Participation in the competition is only valid on the Tallinja Facebook page: https://www.facebook.com/tallinja. In order to participate, you must answer the question "what is the name of our bus card?" in the comments section of the post published on talinja Facebook page. Only comments posted under the correct post will be considered as valid entries. 

Prize details - One person will win one-year free travel by bus. The winner will be chosen at random from the correct answers in the comments section of the competition post. The prize will be in the form of credit, that will be refunded each month on the personalised Tallinja card. The prize cannot be exchanged for cash and is not transferable to other customers. If the winner already benefits from the Government free travel scheme (click here for T&Cs), another winner will be chosen. The winner will be notified through Facebook messenger. If the winner does not reply within 48 hours, another winner will be randomly selected.

Entry Restrictions - Anyone can participate in this competition. 

34. Explore Flex

 These terms and conditions ("Terms") govern the use of Explore Flex, a Malta Public Transport Services (Operations) Limited bus transportation product ("Product"), purchased and operated by our company ("we," "us," or "the company"). By using the Explore Flex Product, you ("you" or "the customer") agree to abide by these Terms.

Overview of Explore Flex Card 

The Tallinja Explore Flex card (“the Card”) is a product sold by Malta Public Transport Sales Offices and Malta Public Transport card-dispensing kiosks/machines. The Card:

• Can hold credit for use on various transport services.
• Is an anonymous card, and thus requires no photo registration.
• Can be linked to a customer’s tallinja account on the Tallinja app.
• Can be topped up at any time on the Tallinja app by bank card or at our Sales Offices.
• May be used to purchase bundles of trips or services available on the Tallinja app.
• Can be used as payment on Malta Public Transport buses, and/or other forms of transport that enter into collaborative agreements with Tallinja Technology Limited and or Malta Public Transport Services Operations Limited from time to time.

The maximum credit any individual Tallinja Flex card/account may hold is €100, which excludes the value of any purchased bundles.

Purchase

1. The Explore Flex Product can be purchased with a plastic card, which requires a minimum initial credit of €6, or through the purchase of a specific bundle or products.

2. The plastic card with credit or a bundle can be obtained from authorized the Company’s sales points, card-dispensing machines around Malta and Gozo and owned by the Company, through the Tallinja app, or through designated online channels.

3. Upon purchase, the Explore Flex Product need not be activated and may simply be used immediately on any allowed service according to the present product on the card.

4. Usage of the Explore Flex Product confirms your acceptance of these Terms.

Usage and Validation

1. The Explore Flex Product allows you to access bus transportation and other third-party services within the designated service areas.

2. The Product is valid for the duration specified at the time of purchase and activation.

3. You are responsible for ensuring that your Explore Flex card or bundle remains valid and, if using pay-as-you-go credit, has sufficient credit for your travel needs.

4. You are responsible for ensuring that your Explore Flex card or bundle remains valid and, if using pay-as-you-go credit, has sufficient credit for your travel needs.

Fares

1. Each time you use the Explore Flex Product, the appropriate fare will be deducted from your card or bundle balance.

2. Fare rates, including any discounts or promotional offers, will be communicated by the company and are subject to change without prior notice.

3. Fare calculations for pay-as-you-go travel may vary based on time of travel (as in the case of Night Routes), type of service (as for Tallinja Direct Routes),  any other relevant factors determined by the company. Fares on the various services, using pay-as-you-go credit on the card, are as follows:

• Day bus services: €2.00
• Night bus services: €2.85
• Tallinja Direct bus services: €2.85
• Tallinja On Demand bus service: €3.00
• Special Services (bus): €2.85
• Valletta Ferry Services operated by Marsamxetto Steamferry Services Limited: €1.30 (each way)
• Fast ferry service to Gozo, operated by either GozoFast Ferry or Virtu Ferries Gozo: €15.00

4. Products and bundles

From time to time the company may issue special offers and other products or bundles of products that may be purchased on the Explore Flex card. These present products and their conditions are:

4.1. INTENTIONALLY LEFT BLANK

4.2. 4-days bundle having unlimited bus travel.

4.2.1. Services included:

96 hours of bus transportation, valid from first usage on a service, in this case, only the bus. Public bus transportation on Malta Public Transport services, including Day Services, Night Services, Special Services and Tallinja Direct routes in both Malta and Gozo

4.2.2. Rate for this product - €21

4.3 4-day bundle, promoted as the “Short Stay” bundle, having (i) unlimited bus travel and (ii) Hop On Hop Off sightseeing bus tour.

4.3.1. Validity period: 96 hours from first usage on any service included in this bundle.

4.3.2. Available services:

Unlimited usage within the validity period of public bus transportation operated by Malta Public Transport, including Day Services, Night Services, Special Services and Tallinja Direct routes in both Malta and Gozo

1 trip on Hop On Hop Off bus sightseeing tour operated by City Sightseeing Malta, within the validity period of the bundle. This automatically expires at 23:59 on the same day of the first validation on this service. This is not valid on any other bus sightseeing operator.

4.3.3. Rate for this product - €45

4.3.4 Unused services:

            No refund shall be given for any services not consumed within the bundle validity.

4.4 6-day bundle, promoted as the “Gozo Standard” bundle, having (i) unlimited bus travel and (ii) fast ferry to Gozo.

4.4.1. Validity period: 144 hours from first usage on any service included in this bundle.

4.4.2. Available services:

Unlimited usage within the validity period of public bus transportation operated by Malta Public Transport, including Day Services, Night Services, Special Services and Tallinja Direct routes in both Malta and Gozo

2 trips on the Gozo Highspeed fast ferry to Gozo, operated by either GozoFast Ferry or Virtu Gozo Ferry, within the validity period of the bundle.

4.4.3. Rate for this product - €34

4.4.4. Unused services:

            No refund shall be given for any services not consumed within the bundle validity.

4.5. 7-day bundle, promoted as the “Traveller” bundle, having (i) unlimited bus travel, (ii) Hop On Hop Off sightseeing bus tour and (iii) 2 trips on Valletta Ferry Services.

4.5.1. Validity period: 168 hours from first usage on any service included in this bundle.

4.5.2. Available services:

Unlimited usage within the validity period of public bus transportation operated by Malta Public Transport, including Day Services, Night Services, Special Services and Tallinja Direct routes in both Malta and Gozo

1 trip on Hop On Hop Off bus sightseeing tour operated by City Sightseeing Malta, within the validity period of the bundle. This automatically expires at 23:59 on the same day of the first validation on this service. This is not valid on any other bus sightseeing operator.

4.5.3. Rate for this product - €49

4.5.4. Unused services:

            No refund shall be given for any services not consumed within the bundle validity.

4.6. 7-day bundle, promoted as the “Explore Plus” bundle, having (i) unlimited bus travel, (ii) Hop On Hop Off sightseeing bus tour, (iii) express ferry to Gozo, (iv) Harbour Cruise, and (v) 2 trips on Valletta Ferry Services.

4.6.1. Validity period: 168 hours from first usage on any service included in this bundle.

4.6.2. Available services:

Unlimited usage within the validity period of public bus transportation operated by Malta Public Transport, including Day Services, Night Services, Special Services and Tallinja Direct routes in both Malta and Gozo.

1 trip on Hop On Hop Off bus sightseeing tour operated by City Sightseeing Malta, within the validity period of the bundle. This automatically expires at 23:59 on the same day of the first validation on this service. This is not valid on any other bus sightseeing operator.

2 trips on the express ferry to Gozo, operated by Gozo Highspeed, within the validity period of the bundle.

1 trip on the Harbour Cruise operated by Captain Morgan Cruises/iSeeMalta. This is not valid on any other harbour cruise operator.

4.6.3. Rate for this product - €72

4.6.4. Unused services:

            No refund shall be given for any services not consumed within the bundle validity.

Credit validity period

The Card, or credit on the Card, does not expire and may be used immediately upon purchase.

1   If the Card is not used for a consecutive period of more than 180 days, an administration fee of €5 is applied and deducted from the card balance. The card will remain valid and may still be used.

2.  If a card has not been used for more than 180 days and does not hold enough credit for the administration fee mentioned above to be applied, then the remaining credit is forfeited, and the card is rendered unusable. If the unusable card is linked to a Tallinja account on the Tallinja app, this card must then be deleted from the Tallinja account through the Tallinja app and another card must be purchased to continue availing oneself of the services.

3   When a customer purchases a bundle/s, the rule/s governing that specific bundle apply. Each bundle has its own specifications and expiry period (please vide the terms and conditions per bundle to determine what the expiry period of the bundle maybe).

If a card is rendered unusable (after 180 days of non-usage and less than €5 credit on the card) and a bundle is still active (like in the case of bundles that are not time-bound, but trip-bound), then the bundle will expire at the same time the card is rendered unusable.

Refunds and Exchanges

1. The Explore Flex Product, once purchased, is non-refundable, except where required by applicable law.

2. No exchanges or transfers are permitted for the Explore Flex Product. This means that the Explore Flex card may not be transferred or given to another person to be used.

Lost or Stolen Cards/Bundles

7.1. Since this is a non-personalised card, lost or stolen Explore Flex cards may be reported to the company, but are not replaced, and credit or any bundle or part thereof, shall not be refunded.

2. We will not be responsible for any unauthorized use of your lost or stolen card/bundle.

3. Requests for replacement cards or bundles shall not be entertained.

Compliance and Restrictions

1. You must comply with all applicable laws and regulations while using the Explore Flex Product.

2. The Explore Flex Product is for personal use only and cannot be used for any commercial or unlawful purposes.

3. You are prohibited from tampering with or modifying the Explore Flex card or bundle in any way.

 Limitation of Liability

 1. We will not be liable for any losses, damages, or injuries arising from the use of the Explore Flex Product, except where required by applicable law.

 2. In no event shall our liability exceed the amount paid for the Explore Flex Product.

 Amendments and Termination

 1. We reserve the right to amend these Terms at any time. Any changes will be communicated through appropriate channels.

 2. We reserve the right to terminate the Explore Flex Product, in whole or in part, at our discretion, with prior notice to customers through the appropriate channels.

Conditions of Carriage

The Conditions of Carriage and other Terms and Conditions governing the use of the respective services including the services of Malta Public Transport, and Valletta Ferry Services, shall apply to all the individual services provided in terms of the Explore Flex card. Each respective service operator shall remain ultimately responsible for the health and safety of customers using their service.

These terms and conditions shall be governed and construed in line with Maltese Law, and any claim, lawsuit or dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the competent Maltese Courts or Tribunals.

  By purchasing and using the Explore Flex Product, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

35. Valentine's Day 2022 Competition: Win EUR50 credit on your Tallinja Cards

Start Date – 1^st February 2022

Closing Date - 14^th February 2022 at 11.59 pm. 

How to enter - Participation in this competition is only valid on the Tallinja Facebook page: https://www.facebook.com/tallinja. To participate, you need to Like the Tallinja Facebook page, post a photo together with your loved ones and tag them in the comments below. One person will be randomly chosen to answer a question to claim the prize. Only comments posted under the correct post will be considered valid entries.  

Prize details – The winner will be chosen at random from the answers in the comments section of the competition post. The prize will be in the form of credit, which will be topped up on the personalised Tallinja card. The prize cannot be exchanged for cash and is not transferable to other customers. If the winner already benefits from the Government free travel scheme (click here for T&Cs), another winner will be chosen. The winner will be notified through Facebook messenger. If the winner does not reply within 48 hours, another winner will be randomly selected.

Entry Restrictions – Anyone with a valid Tallinja Card can participate in this competition. 

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36. Lottery

LOTTERY OVERVIEW

1. These terms and conditions (the "Terms") regulate the monthly Lottery (the “Lottery”) organised and managed by Malta Public Transport Services (Operations) Limited (the “Company”).

2. The first Lottery draw shall take place on Monday, 12 December 2022, with subsequent Lottery draws to take place every second Monday of the month.

3. To participate in the Lottery, one must:

• Eligible to travel on the Company’s public transport buses for free;
• Have communicated to the Company, through the proper forms, their latest email address and contact number;
• Be the holder of at least one (1) e-ticket generated after 10 free public transport bus trips are recorded in the previous calendar month. By way of example, a person who travels for free on the Company’s public transport buses at least 10 times in the calendar month of November (1.11 – 30.11) will be issued with one e-ticket that will be valid for the November lottery, the draw of which will take place on second Monday of December, and so forth.
• Consent to participating in the Prize giving ceremony and having their image used for marketing purposes.
• Not be a Company employee (including an employee of any of the other companies within the group of companies that the Company forms part of), or an employee, representative and/or agent of the marketing company appointed by the Company to manage the Lottery on its behalf.

4. If a person satisfies all of the requirements listed in point 3 above, that person shall be considered a Lottery participant (the “Participant”).

5. Each e-ticket generated for a Participant will only be visible on that Participant’s free Tallinja Application (the “App”) account. For the avoidance of doubt, the Company’s customer care department and ticket booth personnel will not be able to assist and provide information regarding the number of e-tickets a Participant has.

6. The more e-tickets that a Participant collects in any given calendar month, the higher the chance of that Participant winning the Monthly Prize. For the avoidance of doubt, e-tickets generated in one calendar month for the related Monthly Lottery shall not be carried forward to the following calendar month, nor shall they be valid for the following Monthly Lottery. To give an example, e-tickets generated between 01 November 2022 and 30 November 2022 shall only be valid for the Monthly Lottery of November 2022 drawn on the second Monday of December 2022.

7. There is no limit to the number of e-tickets that can be issued per Participant every calendar month.

8. One winner will be announced per each Lottery, and this within 15 working days of the Lottery draw.

9. Each announced winner shall win a total of €1,000 worth of One4All Vouchers (the “Prize”).

THE DRAW

10. On the second Monday of each month, 10 Participants will be randomly selected by the Company.

11. Each Participant’s registered details, particularly their email address and contact number (the “Contact Details”) will be extracted from the Company’s database.

12. The Company, either itself or through its representatives, will then carry out 3 attempts to contact the first randomly selected Participant on the Contact Details extracted. Should the first selected Participant not be reached after these 3 attempts, the Company, either itself or through its representatives, will attempt to reach the second selected Participant. Should the second selected Participant not be reached, the Company, either itself or through its representatives, will attempt to reach the third selected Participant, and so forth until one of the selected Participants is successfully contacted.

13. The successfully contacted Participant will be considered the winner and their name publicly announced and communicated over social media (the “Winner”). The Winner will also be recorded in the Company’s Lottery history.

THE PRIZE & WINNER’S ANNOUNCMENT

14. Lottery Winner will be given the prize of €1,000 worth of One4All Vouchers (the “Prize”).

15. Company retains the right to take photos or videos of the Winner receiving their Prize in order to utilise it for promotional reasons, including posting it to social media.

16. Company may choose to suspend the Winner and withhold the Prize if the Winner declines to be photographed or recorded, and / or declines that their image or record be shared on Social Media, published or used for marketing reasons.

OTHER IMPORTANT TERMS

17. Lottery e-tickets, and/or any Prizes won or to be won cannot be exchanged nor transferred. Moreover, no cash or kind alternatives will be offered to the Winners.

18. If circumstances beyond the Company’s control necessitate the need to change the Prize, the Company reserves the right to exchange prizes with another of equal or greater value.

19. Participation in any lottery shall not result in the Company, its co-promoters, or their agents to be held liable for any loss, disease, or damage.

20. No claims by participants may be made with respect to any intellectual or other property related to any lottery. Such property shall remain the exclusive property of the Company.

21. It is the sole responsibility of each Participant to ensure that the details provided to the Company are kept up to date at all times. The Company shall in no case be held liable for any incorrect contact information provided by the participants.

22. The Company retains the right to suspend or stop the Lottery at any point in time without the need of giving notice to the Participants.

DISQUALIFICATION

23. The Company has the authority to disqualify the drawn Winner if fraud is detected.

24. The Company has the authority to refuse participation to the Lottery if the Participant:

• Does not meet the requirements outlined in point 3;
• Is not permitted to participate for legal reasons;
• Presents proof of participating which is deemed unacceptable, fabricated or there is suspicion that it has been tampered with;
• Is caught cheating.

25. Lottery e-tickets will no longer be considered valid, and the respective Participant account will be suspended if a Participant is found to be engaging in fraudulent or suspicious conduct.

37. Student Tallinja Card Promotion - October 2024 

1. Promotion Period
   This promotion is valid from 1 October 2024 until 31 October 2024. Applications submitted outside this period will not be eligible for the waived application fee.
2. Eligibility
• The promotion is open to all full-time students applying for a Student Tallinja Card.
• Applicants must apply via the official Malta Public Transport website during the promotion period. The offer is only available online.
• Students aged 17 and above must provide valid proof of their student status during the application process.
3. Application Fee Waiver
• The usual €25 Student Tallinja Card application fee is waived during the promotion period.
• A postage fee of €3.85 for local registered will still apply.
4. Application Process
• Applications must be submitted online via the Malta Public Transport website (publictransport.com.mt) during the promotion period.
• All required documentation, including proof of student status (for applicants aged 17 and above), must be submitted at the time of application.
5. Changes to Promotion
   Malta Public Transport reserves the right to amend or terminate this promotion at any time without prior notice. Any such changes will be communicated on the official website.
6. General Conditions
   By participating in this promotion, applicants agree to be bound by these terms and conditions. For more information, applicants are encouraged to visit the Malta Public Transport website. This offer is applicable to users who have a child card and wish to change it to a student card.

 

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38. Child Tallinja Card Promotion - October 2024

1. Promotion Period
   This promotion is valid from 1 October 2024 until 31 October 2024. Applications submitted outside this period will not be eligible for the waived application fee.
2. Eligibility
   • The promotion is open to children applying for a Child Tallinja Card.
   • Applicants must apply via the official Malta Public Transport website during the promotion period. The offer is only available online.
3. Application Fee Waiver
   • The usual €5 Child Tallinja Card application fee is waived during the promotion period.
   • A postage fee of €3.85 for local registered will still apply.
4. Application Process
   1. Applications must be submitted online via the Malta Public Transport website (publictransport.com.mt) during the promotion period.
5. Changes to Promotion
   Malta Public Transport reserves the right to amend or terminate this promotion at any time without prior notice. Any such changes will be communicated on the official website.
6. General Conditions
   By participating in this promotion, applicants agree to be bound by these terms and conditions. For more information, applicants are encouraged to visit the Malta Public Transport website.

 

 

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39. Competition Overview

1. These terms and conditions (the "Terms") regulate Social Media Competitions (the “Competition”) organised and managed by Malta Public Transport Services (Operations) Limited (the “Company”).
2. The Competition draw shall take place on the final day of the month following the end of the competition.
3. To participate in the Competition, one must:
1. Be eligible to travel on the Company’s public transport buses for free;
2. Be aged 18 to 35 in case the Competition is related to International Youth Day;
3. Have communicated to the Company, through the proper forms, their latest email address and contact number;
4. Have followed all the competition instructions as shared on the Malta Public Transport Social Media channels.
5. Consent to participating in the Prize giving ceremony and having their image used for marketing purposes.
6. Not be a Company employee (including an employee of any of the other companies within the group of companies that the Company forms part of), or an employee, representative and/or agent of the marketing company appointed by the Company to manage the Competition on its behalf.
4. If a person satisfies all the requirements listed in point 3 above, that person shall be considered a Competition participant (the “Participant”). 
5. Once the Participant fulfils all the Competition related instructions, their name will be inputted into the draw, automatically. Names will be inputted in the draw only once.
6. One winner will be announced around 15 working days of the Competition draw.
7. The winner will receive an a prize as mentioned in the Competition information.

 

THE DRAW

8. The Company will draw the winner from the list of profiles that would have complied to the Competition rules.
9. The Company, either itself or through its representatives, will then carry out 3 attempts to contact the first randomly selected Participant on the Contact Details extracted. Should the first selected Participant not be reached after these 3 attempts, the Company, either itself or through its representatives, will attempt to reach the second selected Participant. Should the second selected Participant not be reached, the Company, either itself or through its representatives, will attempt to reach the third selected Participant, and so on and so forth until one of the selected Participants is successfully contacted.
10. The successfully contacted Participant will be considered the winner and their name publicly announced and communicated over social media (the “Winner”).

 

THE PRIZE & WINNER’S ANNOUNCMENT

11. Each Competition Winner will be given the prize as indicated in the Competition related post (the “Prize”).
12. The Company retains the right to take photos or videos of the Winner receiving their Prize in order to utilise it for promotional reasons, including posting it to social media.
13. The Company may choose to suspend the Winner and withhold the Prize if the Winner declines to be photographed or recorded, and / or the Winner’s images or record being shared on Social Media, published or used for marketing reasons.

 

OTHER IMPORTANT TERMS

14. Prizes won or to be won cannot be exchanged nor transferred. Moreover, no cash or kind alternatives will be offered to the Winner.
15. If the Winner selected fails to collect the prize after 10 days from contact, a new Winner will be drawn without the obligation to inform the previous Winner.
16. If circumstances beyond the Company’s control necessitate the need to change the Prize, the Company reserves the right to exchange prizes with another of equal or greater value.
17. Participation in any Competition shall not result in the Company, its co-promoters, or their agents to be held liable for any loss, disease, or damage.
18. No claims by participants may be made with respect to any intellectual or other property related to any Competition. Such property shall remain the exclusive property of the Company.
19. It is the sole responsibility of each participant to ensure that the details provided to the Company are kept up to date at all times. The Company shall in no case be held liable for any incorrect contact information provided by the participants.

 

DISQUALIFICATION

20. The Company has the authority to disqualify the drawn Winner if there is an element of fraud.
21. The Company has the authority to refuse participation to the Competition if the Participant:
    1. Does not meet the requirements outlined in point 4;
    2. Is not permitted to participate for legal reasons;
    3. Presents proof of participating which is deemed unacceptable, fabricated or there is suspicion that it has been tampered with;
    4. Is caught cheating.

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40. Free Registration for Tallinja Cards, till end Feb 2024 

Until the end of Febuary, Tallinja Card applications are exempt from the registration fee. The applicable postal charge will remain unchanged.

Start Date: 22nd Jan 2024

End Date: 29th Feb2024

Applicability: The offer is valid for all personalised Tallinja Card (as per terms above) who apply via the website or Maltapost.

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41. Free Registration for Child Tallinja Cards, till end March 2025 

Until the end of March 25, Child Tallinja Card applications are exempt from the registration fee. The applicable postal charge will remain unchanged.

Start Date: 18 November 2024

End Date: 31 March 2025

Eligibility: 

• The offer is valid for child personalised Tallinja Card who apply via the official Malta Public Transport website during the promotion period.
• Applications submitted outside this period will not be eligible for the waived application fee.

Application Fee Waiver:

• The €5 Child Tallinja Card administration fee is waived during the promotion period.
• A postage fee will still apply.

Application Process: Applications must be submitted online via the Malta Public Transport website (publictransport.com.mt) during the promotion period.

Changes to Promotion: Malta Public Transport reserves the right to amend or terminate this promotion at any time without prior notice. Any such changes will be communicated on the official website.

General Conditions: By participating in this promotion, applicants agree to be bound by these terms and conditions. For more information, applicants are encouraged to visit the Malta Public Transport website.

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