General Terms and Conditions

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Introduction

Malta Public Transport Services (Operations) Limited (at times may also be referred to as “Malta Public Transport”, “MPT”, “us”, “our” or “we”) is the exclusive operator of scheduled public transport by bus in Malta and Gozo.

Our offices are based at Valletta Road, Luqa, LQA1780, Malta. If you need any assistance reach out to us by email at enquiries@publictransport.com.mt or by phone on +356 21222000— we’re here to help.

This page provides access to the terms and conditions that apply to our products and services, as well as products and services that may be operated by our related companies. Please note that any disputes or claims related to these terms and conditions fall under the jurisdiction of the competent Maltese Courts or Tribunals.

Binding Agreement

These Terms constitute a legally binding document that sets out the terms and conditions applicable to you, the User, when accessing and using the website. Our website is intended to provide the general public with information about our services, products and overall business.

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms shall apply to all visitors and users of the website.

By accessing or using the website you are agreeing to be bound by these terms. For this reason, please make sure that you (i) read and understand these terms before making use of the website and (ii) that you periodically check these terms since they may be updated from time to time.

We kindly ask you to refrain from making use of the website if you disagree with these terms.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

Use of website by minors

If you are a minor, please keep in mind that you need your parents’ or legal guardians’ consent before accessing and making use of this website. Remember, your use of this website shall signify that your parents’ / legal guardians’ consent has been obtained.

Suspension or Withdrawal of Website

Our website is made available free of charge. We do not guarantee that our website, or any content therein, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Transfer of Agreement

We may transfer our rights and obligations under these website terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.

You must keep your account details safe

Where applicable, and if you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us.

Intellectual Property

All information, data, underlying computer programmes, domain names, URLs, databases, names in general, logos, designs, colour schemes, source codes, text, images, animations, graphics, trademarks, icons, buttons, pictures, videos, sound recordings and any other material shown on this website belong or are licensed to Malta Public Transport. For this reason, they are protected by law and their use by you, other than as provided in these terms, is prohibited unless prior written consent is first obtained from us. Likewise, the transfer, sub-licence, laying of claims over the website and its content, reproduction, transformation, derivative work, distribution, communication, extraction, reutilization of such website and content therein is also strictly prohibited.

For clarity’s sake, you are prohibited from using this website to:

sell, rent or sub-license material;

reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose;

edit or attempt to edit or otherwise modify or attempt to modify any material on the website;

redistribute material from this website, including republication on another website or application, except for content specifically and expressly made available for redistribution;

cause damage to the website or impair the availability or accessibility of the website;

use this website in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software; or

conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website or any services provided via or in relation to our website.

License to Users

Subject to your compliance with these website terms, Malta Public Transport grants you a limited, personal, non-exclusive, non-sublicensable, non-transferrable and revocable (without notice and not dependent on cause) license to access, use and view the website and the contents therein exclusively for your personal use and according to its intended purpose. All other rights are expressly reserved.

Consequences of violating the Terms

Should you not follow these website terms, Malta Public Transport may hold you legally liable. It may also, prevent you from accessing or using the website any further. Malta Public Transport also reserves its right to take any action deemed so necessary to protect itself and third parties.

You will also be held responsible for any fees, fines, penalties, claims, and other liability incurred by Us or others as a result of your breach of these website terms and your misuse of the website.

Limitation of Our Liability

Malta Public Transport shall not be held liable for any damages (whatever they may be) and injuries that you and/or third parties may suffer both directly and indirectly as a result of your use of the website or the use of the website by third parties. By using the website you agree to indemnify and hold Malta Public Transport harmless against any claims, actions, damages, injuries, and losses that you or third parties may suffer as a result.

Content Accuracy

Although we always strive to provide you with the latest updates and most accurate data, there might be instances where this is not possible due to certain unexpected changes that we experience, such as in our products and services. Therefore, we cannot always guarantee the validity, timeliness, reliability, accuracy or completeness of the website and any content made available thereon, whether by us or third parties. We also cannot make representations on the quality or nature of the content, products or services obtained through the website.

Use of and reliance on the website shall, therefore, be entirely at your own risk.

Third-Party websites and Promotions

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You are solely responsible for deciding whether you want to access these links or not. Malta Public Transport is not responsible for such websites, and disclaims all liability arising from your use of them.

Additionally, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our website in any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

General Terms

These website terms constitute the entire agreement between you and us in relation to your use of the website.

Our failure to assert all or part of any right or provision of the website terms may not be deemed as a waiver of such right or provision unless agreed to by us previously in writing.

If any provision of these terms, is held to be void or unenforceable in whole or in part by any court or other competent authority, these website terms shall continue to be valid as to the other provisions contained in them and the remainder of the affected provision.

Paragraph headings are only for guidelines and shall not affect the interpretation of the Terms.

Jurisdiction and Applicable Law

These Terms are subject to the exclusive jurisdiction of the Maltese Law Courts and shall be interpreted in line with Maltese Law.

Suggestions and Submissions

We welcome any feedback and comments that you may have regarding the website. We invite you to get in touch with us on enquiries@publictransport.com.mt. Remember any information, comments, suggestions, ideas, concepts, recommendations, and other materials submitted to us and consequently used by us shall be considered as wholly owned by us, not subject to confidentiality obligations and freely available for use by us, both commercially and otherwise.

Terms and Conditions – Travel Cards

Malta Public Transport travel cards

What categories of transport cards are accepted on Malta Public Transport buses?

Two categories of transport cards are accepted on Malta Public Transport buses:

Personalised tallinja cards

Personalised tallinja cards

What are personalised tallinja cards?

The personalised tallinja card is a plastic intelligent card that is capable of electronically storing pay-as-you-go travel credit. This travel credit may be used for those services that accept the personalised tallinja card as a payment method.

Each time you board a transport service that accepts the personalised tallinja card, such as the buses operated by Malta Public Transport, you must tap the card on the provided reader. The applicable fare, if any, will then be automatically deducted from your balance. By tapping the card, the cardholder is consenting to the fare being charged for that journey. If the card does not have enough credit, it cannot be used until it is topped up.

Holders of a valid and active personalised tallinja card can also benefit from free travel on various transport services (for more information on the free travel scheme that personalised tallinja card holders are eligible for whilst using Malta Public Transport’s bus service please refer to the section Free Travel Scheme on Buses for Personalised tallinja card holders) provided that they tap their card on that transport service.

Personalised tallinja card holders are also requested to follow the instructions of the transport service providers that accept said cards as payment for their services when it comes to tapping the card on board of their services.

Personalised tallinja cards cannot be transferred between one person and another, and can only be used by the person identified on such Card.

What type of personalised tallinja cards exist?

The following personalised tallinja card types are available and are colour-coded by category:

The personalised tallinja card features:

The Cardholders name and surname;

A photo of the Cardholder (except for Child cards)

A customer number; and

A barcode number.

How do I apply for a personalised tallinja card?

Persons interested in applying for a personalised tallinja card may register for their card at www.publictransport.com.mt/en/register-now or by filling in an application and submitting it at a MaltaPost branch.

To apply for a personalised tallinja card, the applicant will be asked to provide the following personal details:

An identification document number (Identity Card, Residence Document or Driving Licence number in the case of a Maltese resident, or passport or other international identity number in the case of a non-Maltese resident);

Proof of identity (copy of Identity Card, Residence Document or Driving Licence in the case of Maltese residents, or passport or other international identity card in the case of a non-Maltese residents);

For Student Card applicants aged 17 years and above, proof of studies needs to be submitted;

For Concession Card applicants, a Malta issued 60+ Identity Card document, or Malta issued EU disability card (as outlined earlier) must be submitted;

Name and surname;

Contact number;

Nationality;

Email address.

How much does it cost to apply for a personalised tallinja card?

The following fees apply:

Card Type	Adult	Student	Concession	Child	Gozo Resident
Cost of Card	€25	€25	€5	€5	€25
Postage Fee	€3.85 for local Registered Mail or €9.39 for international deliveries. [Postage fee may change from time to time with no notice to the applicants.]
Manual Card Registration Fee	Additional €3.10 for personalised tallinja card registrations submitted at any MaltaPost branch. [This fee may change from time to time with no notice to the applicants.]

Kindly note that the cost of applying for a personalised tallinja card is non-refundable, including in cases of rejected applications.

Which transport service providers accept personalised tallinja cards for payment or boarding?

Currently the personalised tallinja card is accepted by the following transport service providers:

Malta Public Transport, the operator of scheduled public transport by bus across Malta and Gozo. For more information about the services on offer please access here;

The operator of the Upper Barrakka Garden Lift. For more information about this service access here;

The operator of the Valletta Ferry Service operating between Valletta and Sliema, and, Valletta and the Three Cities, and vice versa. For more information about this service please access their website here; and

Gozo Highspeed as the operator of the Fast Ferry Service between Sliema and Bugibba, and vice versa. For more information about this service, please access their website here.

The above list of transport service providers may change from time to time with no notice to the personalised tallinja card holder. For more information about the services eligible for use with the personalised tallinja card please visit the transport service operators’ respective websites. The use of such services is subject to the terms and conditions, and/or conditions of carriage of the respective operator.

How do I top-up my personalised tallinja card?

Personalised tallinja card holders must ensure that their personalised tallinja card always has sufficient credit before use on services where a fare applies. It is important to note that although public transport by bus is free for most routes, there are a number of routes (like direct services) that are not free, and that therefore credit is required to make use of these routes.

Cardholders may top up using the following methods:

Online	Customers may top up their personalised tallinja card via Malta Public Transport’s online top up service accessible here.
tallinja App	Customers who have their personalised tallinja card linked to their tallinja App account may also top up their card via the App.
Sales and Information Offices	Customers may top up their personalised tallinja card at any of these Sales and Information Offices.

How can I check what credit balance I have on my personalised tallinja card?

Personalised tallinja card holders may check the credit balance on their personalised tallinja card from:

Malta Public Transport’s website;

The tallinja App (if the personalised tallinja card is registered on the App. The App can be downloaded from the Play Store or the App Store); and

Malta Public Transport’s Sales and Information Offices.

Can I request a refund of any credit I have on my personalised tallinja card? How?

Personalised tallinja cardholders may request a refund of any available credit on their personalised tallinja card at any point in time, subject to the following:

Refunds are issued for the full remaining credit only. Partial refunds are not possible.

Tickets, bundles, and passes available on the personalised tallinja card cannot be refunded, whether used or unused.

Refunds are not issued for service disruptions experienced by transport operators due to adverse weather conditions or any force majeure incidents.

A €10 administration fee applies to all refund requests. This fee is deducted from the available balance on the personalised tallinja card. If the balance on the card is less than €10, a refund cannot be issued.

In the event of a cardholder’s death, the account can be closed without any administrative fees applying, and any remaining credit will be refunded by bank transfer to the deceased’s bank account where possible. Where this is not possible, the credit will be refunded by bank transfer to the appropriate recipient after the necessary notarial verifications are made.

Approved refunds are paid by bank transfer to the account details provided. The administration fee covers any local or SEPA bank charges only.

To request a refund, kindly complete the online form available here and we will process the refund within a reasonable time.

When requesting a refund, you will be asked whether you would like to retain your personalised tallinja card account or close it. If you choose to close your account, you will need to return your card to one of our Sales and Information Offices. If you keep your account open, you can continue using your card after the refund has been processed, as long as your account remains active and with a balance that is not less than €0.

When can I request a replacement of my personalised tallinja card?

You may request a replacement of your personalised tallinja card if it is lost, damaged or expired.

Replacements of lost, stolen or damaged personalised tallinja cards may be requested at any of our Sales and Information Offices or via our website, whilst for replacement of expired cards you are required to visit one of our Sales and Information Offices and present the following documentation:

A recent passport size photograph;

Your Identity Card;

Your expired personalised tallinja card;

For Student or Concession Card applicants, further details may be required.

The following replacement fees apply:

Lost, damaged or stolen cards	€15
Expired cards requiring a change in card type	€5

Note that any remaining credit, less the administration fee, on the personalised tallinja card will be transferred to your replacement card.

Can my personalised tallinja card be blocked or blacklisted?

Malta Public Transport reserves the right to block a personalised tallinja card in the following cases:

When a personalised tallinja card is reported stolen, lost or damaged, and a new one is issued as a replacement; Refer to section When can I request a replacement of my personalised tallinja card?

A cardholder has multiple cards, in which case all non-active cards are blocked and the active card is the only one left active;

A personalised tallinja card has been confiscated due to mis-use or breach of terms and conditions;

A personalised tallinja card has been rendered inactive in accordance with the section Personalised tallinja card inactivity, and as a result is blocked;

When a personalised tallinja card has been issued without a photo in error.

Blocked personalised tallinja cards are rendered unusable and no refund will be issued.

Malta Public Transport also reserves the right to blacklist a personalised tallinja card in the following cases:

When a personalised tallinja card has been confiscated;

In those instances where a personalised tallinja card holder causes damages to our property, behaves inappropriately, mistreats our employees, or does not follow our conditions of carriage or terms and conditions.

Blacklisted personalised tallinja cards are rendered unusable, and their holders may be restricted from applying for a new personalised tallinja card.

Are personalised tallinja card holders subject to any revenue inspection on board of a transport service?

What should I do if my personalised tallinja card has been declined?

In such case you must pay the applicable fare via other means accepted by the transport service provider in question. The transport service provider will then present you with a receipt which will indicate the reason why the card was declined and which you may use to make a claim.

How can I report a stolen or lost personalised tallinja card?

If your personalised tallinja card is lost or stolen, please report it as soon as possible to prevent misuse of your card and its remaining credit. You can do so by calling +356 2122 2000 or visiting one of our Sales and Information Offices.

Once reported:

your card will be blocked and cannot be used again, even if it is later found; and

your remaining balance at the time of reporting will be transferred to the replacement card (kindly refer to the section When can I request a replacement of my personalised tallinja? for further information on the issuance of replacement cards).

Kindly note that if your card is used by someone else and has not been reported as lost or stolen within 24 hours of it being lost or stolen, a €50 penalty shall still apply.

Personalised tallinja card inactivity

When and how can my personalised tallinja card become inactive?

Your card will be considered inactive if it is not used on any of the transport services listed in the section Which transport service providers accept personalised tallinja cards for payment or boarding? of these terms and conditions, or it is not topped up, for a consecutive period of at least 365 days.

It is, therefore, advisable that you use your personalised tallinja card at least once in any 365 day consecutive period.

What happens if my card becomes inactive?

If your card balance is €0, your card will be blocked and no fee will be charged.

If on the other hand, you have a positive balance on your card, we will attempt to notify you using the email address you provided during the initial registration process or as later updated by you (it is your responsibility to ensure that the correct email address is provided to us during registration and that we are advised of any changes to such details that may occur from time to time) and give you a grace period of 10 days to use or top up the card.

Will I be charged a fee if my card is inactive?

Yes, if your card remains inactive beyond the grace period, we will charge an inactivity fee of €5. A €5 inactivity fee will be deducted for each consequent 365 day period of inactivity.

If your balance is less than the inactivity fee, we will deduct the remaining balance on your card in full, and then your card will be blocked.

Can I still use my card after it is blocked?

No — once your card is blocked due to inactivity, it cannot be used again. To continue using the eligible transport services with a personalised tallinja card, you will need to apply for a new card and pay the applicable registration fee.

Non-personalised tallinja cards

Non-personalised tallinja cards

What are non-personalised tallinja cards?

Non-personalised tallinja cards are transport cards, some of which are capable of electronically storing pay-as-you-go travel credit, that may be used on a number of transport services around Malta and Gozo, including Malta Public Transport.

What type of non-personalised tallinja cards exist?

Card Type	Services covered
12 Single Day Journeys	Includes 12 trips on all Day Routes provided by Malta Public Transport. Holders of this card may also use the Night Services, Special Services, Tallinja Direct Services and Airport Direct Services (also provided by Malta Public Transport) which cost 2 journeys (per trip) out of the 12 journeys. This card expires within 6 months of the first use. This card can be shared between a group of travellers.
Explore Flex Travel Card	The Explore Flex Travel Card gives its holder the flexibility to buy a travel offer that best suits their needs, whether it’s for a short stay, a longer stay, a pass that includes only bus trips (provided by Malta Public Transport), or one that also includes other services provided by third parties (like sightseeing trips or ferry trips). Once the Explore Flex travel card is bought, its holder can add it to their tallinja app account to benefit from other offers. This card is for individual use only and cannot be shared or transferred. Inactivity fees may apply.
Explore Adult or Child cards (available for use only on Malta Public Transport bus services)	These cards provide unlimited bus travel on all Day Services, Special Services and Night Services but exclude Tallinja Direct Services and Airport Direct Services. Cards are valid for 7 consecutive days. These cards are for individual use only and cannot be shared or transferred.

More information on each card as well as the applicable fee per card can be found here.

The Explore Flex Travel Card

How can I purchase the Explore Flex Travel Card?

The Explore Flex Travel Card is available for purchase from our Sales and Information Offices, our card-dispensing machines, the Tallinja App (card can then be collected from one of our card-dispensing machines located across Malta and Gozo within no later than 6 months from date of purchase) or authorised third party resellers.

I purchased the Explore Flex Travel Card via the Tallinja App. How can I collect it?

Where the Card is purchased via the Tallinja App, it must be collected from a designated card-dispensing machine located across Malta and Gozo within six (6) months from the date of purchase. To retrieve your card(s) from our machines, go to the “Get Your Card” section and proceed to scan the QR Code, or else enter the code shared with you via email, at one of our machines.

How is the Explore Flex Travel Card issued and is it personalised?

The Explore Flex Travel Card may be issued as a plastic or paper card, and is not personalised therefore, does not require photo registration.

Can I use the Explore Flex Travel Card immediately upon purchase or does it require validation?

Provided that the card has a minimum balance of €6 or a bundle or product assigned to it, it is immediately valid upon purchase and does not require activation.

What is the maximum credit that I can store on the Explore Flex Travel Card?

The maximum credit that the Explore Flex Travel Card can hold is of €100 (excluding the value of any purchased bundles or products).

Can I top up the Explore Flex Travel Card and if so, how?

Yes, the Explore Flex Travel Card can be topped up anytime. The credit on the card may also be used to purchase service bundles or products. Top ups can be carried out via the Tallinja App or our Sales and Information Offices.

The purchasing of bundles or products can be carried out via the Tallinja App, Sales Offices and our card dispensing machines.

How can I ensure that the Explore Flex Travel Card remains valid?

The Cardholder is responsible for ensuring that the Explore Flex card or bundle remains valid and that sufficient credit is available on the card for pay-as-you-go travel. If the Explore Flex card is saved on the Tallinja App, one can see the balance of credit on the card, as well as the transactions done on that specific card.

How do I use the Explore Flex Travel Card?

A valid Explore Flex Travel Card with sufficient credit can be used on the transport services outlined in the section Which transport service providers accept personalised tallinja cards for payment or boarding? or if the Explore Flex Travel Card contains specific bundles or products of services, it can be used on those services the bundles or products relate to. Cardholders simply need to tap the Explore Flex Travel Card on the reader provided by the transport service provider in question, to validate the card and then board that service. Each time the Explore Flex Travel Card is used on a designated transport service, the corresponding fare is deducted from the available credit, or bundle balance where applicable.

Can fares, discounts or promotions change from time to time?

Yes, fare rates, including any discounts or promotions, are subject to change without prior notice.

Are all service fares the same?

No. Pay-as-you-go fares may vary depending on service type or time of travel (e.g., Bus Night Routes, Tallinja Direct Routes). For the schedule of the applicable fares and the available bundle options, please click here (kindly ensure that the “Visiting Malta” tab is selected).

Does the credit on the Explore Flex Travel Card expire and do any inactivity fees apply?

Whilst the credit on the Explore Flex Travel Card does not expire, an inactivity fee may apply for any Explore Flex Travel Cards left inactive for a consecutive period of 182 days. Explore Flex Travel Cards may be considered inactive if they are not used on any transport service that accepts them as payment or no top ups or bundles / products are purchased on the Explore Flex Travel Card within the aforementioned period of 182 days. In such instances, an inactivity fee of €5 will be deducted for each consequent 182 day period of inactivity. If insufficient credit is available to cover this fee, the balance on said card will be deducted and the card blocked.

How can I travel if I have a blocked Explore Flex Travel Card on my Tallinja App account?

Invalid cards linked to a Tallinja App account must be deleted from the Tallinja App, and a new card purchased to continue using the transport services.

Where can I access the terms and conditions applicable to each respective bundle?

Bundle rules, including validity and expiry, are defined in their respective bundle terms.

If I have an active bundle on my Explore Flex Travel Card but the card becomes invalid, does the active bundle also become invalid/expire?

If a bundle is active when a card becomes invalid, the bundle will be rendered inactive simultaneously.

Is the Explore Flex Travel Card or any bundles or products available on it refundable?

No, they are not.

Can the Explore Flex Travel Card be exchanged, transferred or shared with others?

No. Exchanges or transfers are not permitted. Cards may not be shared or transferred to another person. The Explore Flex Travel Card is for personal, non-commercial use only.

If I lose or damage my Explore Flex Travel Card or it is stolen, can it be replaced for free or can I ask for a refund / credit?

As the Explore Flex Travel Card is not a personalised card, no replacements, refunds or credit can be issued if it is lost, damaged or stolen, including if it has been linked to a Tallinja App account. Malta Public Transport is not responsible for the unauthorised use of, or lost or stolen cards.

What are my responsibilities as a cardholder?

In addition to that outlined above, cardholders are to comply with all applicable laws and regulations, particularly those relating to the transport services being availed of, while using the Explore Flex Travel Card. They must not tamper or modify the card or the bundle/products registered thereon.

The Cardholder’s purchase of the Explore Flex Travel Card confirms their acceptance of these Terms.

Terms and Conditions – Cash and Contactless Payments

Cash and Contactless Payments

In addition to Travel Cards, passengers may purchase Single journey tickets for immediate use by paying on the bus using cash or contactless payment. Note that Day Fares apply to Day Routes and Night Fares apply to Night Routes.

When paying in cash for a ticket on the bus, passengers are kindly requested to provide the exact change. Bus Drivers reserve the right to refuse €10, €20, and €50 notes.

Bus passengers may also use their contactless cards or mobile phones/smart watches (Visa, Mastercard, and Maestro) to buy the bus ticket. Please note that contactless payments may take a number of days to appear on your respective banking app or portal.

For the list of prices applicable, kindly click here.

Persons who board a bus without having a validated personalised tallinja card or who are unable to present a valid bus fare ticket when asked to do so by a transport inspector, will be required to pay an immediate €50 penalty.

Failure to pay the penalty imposed by the transport inspector could result in the Police being called on-site to take any necessary action.

Terms and Conditions – Free Travel Scheme on Buses for Personalised tallinja card holders

Free Travel Scheme on Buses for Personalised tallinja card holders

Holders of a personalised tallinja card can travel for free on Day Routes, Night Routes and Special Services. Tallinja Direct (TD) Routes, Airport Direct Routes, and Tallinja On Demand trips are not free, and a fare will apply depending on the card used.

To benefit from this free travel scheme, passengers are required to tap their personalised tallinja cards on the ticketing machine every time they board a bus on the above-mentioned routes.

Passengers who board a bus without a personalised tallinja card will be obliged to pay for a ticket in cash or via contactless payment upon boarding. Official Malta Public Transport Inspectors will be carrying out random inspections to verify that passengers have either tapped their personalised tallinja card or are in possession of cash tickets. A €50 fine will apply to any passengers caught without a validated personalised tallinja card, or a cash ticket.

While no credit is required for travel on Day Routes, Night Routes or Special Service journeys, passengers will still need credit on their personalised tallinja card in order to travel on Tallinja Direct, Airport Direct Routes or Tallinja On Demand trips. Credit on the personalised tallinja card can also be used to benefit from discounted rates on other mobility services.

For more information on how to apply for a personalised tallinja card please see section Personalised tallinja cards.

Terms and Conditions – Wi-Fi on Board of Buses

Terms and conditions of Wi-Fi on Board of Buses

Malta Public Transport provides a free hotspot wireless internet service (the “Service”) for use on its buses. By connecting to the Service, users of said Service (the “Users”) agree to the below terms.

1. Service Provision and Performance

1.1. User is responsible for providing all hardware and other equipment required to access and use the Service (a ‘‘Device’’). User is responsible for ensuring the compatibility of their Device with the Service. The availability and performance of the Service is subject to memory, storage, and other Device limitations.

1.2. All services are provided on an “as is” basis. We do not warrant that the Service is fault free or fit for any particular purpose, or that our system is secure. User assumes all responsibility and risk for use of the Service.

1.3. We will always try to make the Service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures, collocation failures or due to an emergency. We are not responsible for data, messages or pages that you may lose or that become misdirected because of interruptions or performance issues with the Service.

1.4. We reserve the right to immediately and without notice, suspend User’s access to the Service if we suspect that User is transmitting a virus (or any other manipulating program capable of modifying other programs and replicating itself).

2. Use of the Service

Users must use the Service responsibly and in accordance with law. Users must not:

Use the service for illegal, immoral, harmful or improper activities;

Attempt to access or interfere with other users, systems or networks;

Distribute viruses, spam or other malicious content;

Download or share material that infringes copyright or other rights; and

Carry out high-bandwidth activities such as large downloads or file sharing that may affect the Service for other users.

We may suspend or block access without notice if we believe the Service is being misused.

The User acknowledges and accepts that Service network traffic may be subject to monitoring by Malta Public Transport for purposes related to:

The correct use of the Service and the maintenance of the network performances at an adequate level;

Keeping our Services secure and preventing fraud;

Verifying compliance with the terms and conditions governing the use of our Service;

Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); and

Sending commercial communications of products and services, where the User has specifically agreed to this (Users can refuse marketing communications every time they use our Service).

3. Content Disclaimer

We do not control, nor shall we be held liable in any way for, the data or content that Users access or receive via the Service. Users are responsible for evaluating and using any third-party content or services and for all activities that occur under their acceptance.

4. Fair Usage

To ensure the provision of quality of Service to all Users and to ensure that the behaviour of some does not disadvantage the majority of our Users, Users agree to abide by any fair use policy which we may apply.

5. Privacy Policy

Personal data submitted by Users in the registration process and certain other information about Users is subject to our General Privacy Notice. Information on the usage of the Service may be shared with the Authority for Transport in Malta, for statistical purposes only.

6. Disclaimer of Warranties

The Service is provided on an “as is” basis and without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, non-infringement, or fitness for a particular purpose which are expressly disclaimed. Users assume all responsibility and risk for use of the Service. We do not authorize anyone to make a warranty of any kind on our behalf and Users should not rely on any such statement. Neither we nor our officers, directors, employees, managers, agents, dealers, suppliers, parent companies, subsidiaries or affiliates warrant that the information, products, processes, and/or services available through the Service will be uninterrupted, always available, accurate, complete, useful, functional or error-free.

7. Limitation of Liability

Even if we have been advised of the possibility of damages, we will not be liable to any User or any third party for any damages arising from the use of the Service, including without limitation: exemplary, incidental, special or consequential damages, loss of privacy or security damages; personal injury or property damages; or any damages whatsoever resulting from interruption or failure of service, lost profits, loss of business, loss of data, loss due to unauthorized access or due to viruses or other harmful components, cost of replacement products and services, the inability to use the service, the content of any data transmission, communication or message transmitted to or received by User’s or third party’s device, access to the world wide web, the interception or loss of any data or transmission, or losses resulting from any goods or services purchased or messages or data received or transactions entered into through the Service.

8. General

As a User you agree to indemnify us against any claims, demands, actions liabilities, costs or damages arising out of your use of the Service including any material that you access or make available using the Service, or violation of these terms, including but not limited to use of the Service by you (or permitted by you) involving offensive or illegal material or activities that constitute copyright infringement. You furthermore agree to pay our reasonable legal fees and experts’ costs arising out from any actions or claims hereunder.

If you become aware of any unauthorized or fraudulent usage of the Service, you should notify us immediately.

You may not transfer or try to transfer any of your rights and responsibilities under these terms without our consent. We may transfer our rights and responsibilities to any third party without your permission.

Terms and Conditions – Lottery

Lottery

1. Unless otherwise discontinued, Malta Public Transport (the “Company”) organises and manages a monthly Lottery (the “Lottery”).

2. The first Lottery draw shall take place on Monday, 12 December 2022, with subsequent Lottery draws to take place every second Monday of the month.

3. To participate in the Lottery, one must:

Be eligible to travel on the Company’s public transport buses for free;

Have communicated to the Company, through the proper forms, their latest email address and contact number;

Be the holder of at least one (1) e-ticket generated after 10 free public transport bus trips are recorded in the previous calendar month. By way of example, a person who travels for free on the Company’s public transport buses at least 10 times in the calendar month of November (1.11 – 30.11) will be issued with one e-ticket that will be valid for the November lottery, the draw of which will take place on the second Monday of December, and so forth.

Consent to participating in the Prize giving ceremony and having their image used for marketing purposes.

Not be a Company employee (including an employee of any of the other companies within the group of companies that the Company forms part of), or an employee, representative and/or agent of the marketing company appointed by the Company to manage the Lottery on its behalf.

4. If a person satisfies all of the requirements listed in point 3 above, that person shall be considered a Lottery participant (the “Participant”).

5. Each e-ticket generated for a Participant will only be visible on that Participant’s free Tallinja Application (the “App”) account. For the avoidance of doubt, the Company’s customer care department and ticket booth personnel will not be able to assist and provide information regarding the number of e-tickets a Participant has.

6. The more e-tickets that a Participant collects in any given calendar month, the higher the chance of that Participant winning the Monthly Prize. For the avoidance of doubt, e-tickets generated in one calendar month for the related Monthly Lottery shall not be carried forward to the following calendar month, nor shall they be valid for the following Monthly Lottery. To give an example, e-tickets generated between 01 November 2022 and 30 November 2022 shall only be valid for the Monthly Lottery of November 2022 drawn on the second Monday of December 2022.

7. There is no limit to the number of e-tickets that can be issued per Participant every calendar month.

8. One winner will be announced per each Lottery, and this within 15 working days of the Lottery draw.

9. Each announced winner shall win a total of €250 worth of One4All Vouchers (the “Prize”).

The Draw

10. On the second Monday of each month, 10 Participants will be randomly selected by the Company.

11. Each Participant’s registered details, particularly their email address and contact number (the “Contact Details”) will be extracted from the Company’s database.

12. The Company, either itself or through its representatives, will then carry out 3 attempts to contact the first randomly selected Participant on the Contact Details extracted. Should the first selected Participant not be reached after these 3 attempts, the Company, either itself or through its representatives, will attempt to reach the second selected Participant. Should the second selected Participant not be reached, the Company, either itself or through its representatives, will attempt to reach the third selected Participant, and so forth until one of the selected Participants is successfully contacted.

13. The successfully contacted Participant will be considered the winner and their name publicly announced and communicated over social media (the “Winner”). The Winner will also be recorded in the Company’s Lottery history.

The Prize & Winner’s Announcement

14. Lottery Winner will be given the prize of €250 worth of One4All Vouchers (the “Prize”).

15. Company retains the right to take photos or videos of the Winner receiving their Prize in order to utilise it for promotional reasons, including posting it to social media.

16. Company may choose to suspend the Winner and withhold the Prize if the Winner declines to be photographed or recorded, and / or declines that their image or record be shared on Social Media, published or used for marketing reasons.

Other Important Terms

17. Lottery e-tickets, and/or any Prizes won or to be won cannot be exchanged nor transferred. Moreover, no cash or kind alternatives will be offered to the Winners.

18. If circumstances beyond the Company’s control necessitate the need to change the Prize, the Company reserves the right to exchange prizes with another of equal or greater value.

19. Participation in any lottery shall not result in the Company, its co-promoters, or their agents to be held liable for any loss, disease, or damage.

20. No claims by participants may be made with respect to any intellectual or other property related to any lottery. Such property shall remain the exclusive property of the Company.

21. It is the sole responsibility of each Participant to ensure that the details provided to the Company are kept up to date at all times. The Company shall in no case be held liable for any incorrect contact information provided by the participants.

22. The Company retains the right to suspend or stop the Lottery at any point in time without the need of giving notice to the Participants.

Disqualification

23. The Company has the authority to disqualify the drawn Winner if fraud is detected.

24. The Company has the authority to refuse participation to the Lottery if the Participant:

Does not meet the requirements outlined in point 3;

Presents proof of participating which is deemed unacceptable, fabricated or there is suspicion that it has been tampered with;

Is caught cheating.

25. Lottery e-tickets will no longer be considered valid, and the respective Participant account will be suspended if a Participant is found to be engaging in fraudulent or suspicious conduct.

Terms and Conditions – Tallinja Bike Service

Tallinja Bike Service

Bike – The vehicle which is being offered for rent against remuneration;

User – The individual renting the Bike;

TTL – Tallinja Technology Limited; The operator of the Tallinja Bike service;

General Use of the Tallinja Bike Service

By renting a Bike, you agree to these terms and confirm that:

You are at least 18 years old;

You are competent and physically able to ride the Bike; and

You will use the Bike responsibly and in accordance with applicable laws.

Bikes remain the property of TTL at all times and must not be modified or used by anyone other than the registered User.

Bikes are available 24/7, subject to availability and operational constraints. Availability at any station is not guaranteed.

Bikes may only be used within Valletta and its immediate surrounding areas, including the Valletta Bus Terminus, the Triton Square and Il-Biskuttin.

Safe and Responsible Use

User must:

use the Bike only for normal transport purposes;

avoid using the Bike in dangerous weather or unsafe conditions;

report any accident, damage, theft or malfunction as soon as possible. If the incident involves a crash, personal injury, property damage, and/or theft of the Bike, the User shall file a report with the nearest Police Station within 24 hours.

User must not:

carry passengers;

use the Bike for racing, mountain bike riding, stunt or trick riding;

lend or rent the Bike to another person; and

leave the Bike unattended unless properly docked at a Tallinja Bike Station.

Users are responsible for the Bike from the moment it is unlocked until it is correctly returned to a Tallinja Bike Station.

Return of Bikes

Bikes must be returned to a Tallinja Bike station within 24 hours of rental (being the maximum rental time). If a Bike is not returned within this period, it may be treated as lost or stolen and additional charges may apply.

Normal wear and tear is accepted, but Users may be charged for loss, theft, or damage caused during the rental period.

Accounts, Payment and Fees

To use the Tallinja Bike Service, Users must create a Tallinja Bike account and provide personal data (including a credit/debit card details) to set up such account. Personalised tallinja cards may be used as a form of payment on the Tallinja Bike Service, however credit/debit card details are still required for the correct identification of the holder of the credit/debit card.

Card details are securely processed by our payment provider and are not stored by TTL.
Following the provision of all relevant personal data, TTL has the right to accept or refuse the application.

For a schedule of the applicable fees, please click here. The maximum charge per calendar day is €48. After the Bike’s return, the User will be charged the accumulated rental charges, or the maximum day charge.

A temporary hold may be placed on your card during the rental to cover potential charges.
Users shall be entitled to request a refund of the charges if the service they paid for was not provided. Refunds can be requested via email at info@tallinjabike.com.mt.

Safety Checks

Before each use, Users shall conduct a basic safety inspection of the vehicle, which includes inspecting the following: (i) proper tyre pressure; (ii) trueness of the wheels; (iii) safe operation of all brakes and lights; (iv) proper attachment of the seat, pedals, and basket; (v) good condition of the frame; and (vi) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance needed. The User agrees not to ride the Bike if there are any noticeable issues, and to immediately notify customer service.

Helmet use is strongly encouraged. Users may purchase a helmet from the Sales Office of Malta Public Transport located in the Valletta Bus Terminus for the cost of €30.

TTL makes every effort to provide the Service 365 days per year but does not guarantee that the Service will be available at all times, as force majeure events or other circumstances might prevent the provision of the Service.

Prohibited Use

The User must not:

ride a Bike in a manner which impedes the User’s ability to operate a Bike safely;

use any cellular telephone, text messaging device, portable music player, or other device that may distract the User from safely operating a Bike;

operate a Bike while under the influence of any alcohol, drugs, any medication or other substance that may impair the User’s ability to safely operate a Bike;

carry passengers on a Bike;

dock or lock a bicycle in any place other than a Station;

dismantle or modify a Bike in any way (excluding use of the seat height adjustment feature on Bikes);

operate a Bike in dangerous weather conditions; and

allow others to use a Bike that the User has removed from a Bike station.

Damage, Loss and Penalties

List of damages on Bikes

Category 1	Fine
Damaged brake handler	€15.00
Damaged pedal	€25.00
Damages to front or rear mudguard	€45.00
Loss or damaged bicycle seat	€65.00

Category 2	Fine
Damages tire or wheel	€80.00
Heavy damaged dashboard	€80.00
Heavy damaged brakes	€80.00
Damaged keel	€80.00
Heavy damaged or missing wheel	€150.00
Damaged steering column	€300.00
Another heavy damages or loss of the vehicle	€500.00
Damaged battery	€500.00
Any other heavy damage nor included in the list	€500.00
Any day the bike is out of service for repairs	€30.00

List of penalties

Category 1	Fine
Administrative expenses due to fines	€15.00
Wrong parked vehicle	€25.00
Administrative expenses due to non-payment	€45.00
Expense of public towing	The amount charged by the authority
Expenses related to vehicle out of battery because of misuse	€50.00
No submission of an accident report in case of an accident	€50.00

Category 2	Fine
Riding the vehicle by a different user	€100.00
Abandon the vehicle without locking it properly	€300.00
Any other penalty not in the above list	€500.00

These penalties will be charged regardless of any other penalty applied by the local authorities or any other entity, such as Banks. TTL reserves the right to change these penalties from time to time.

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Privacy Policy

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Travel Conditions

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Quality Policy

Explore our quality policy.

Card Type	Cardholder Criteria	Card Expiry	Card
Child	Children aged 4-10. Parents or legal guardians must consent to the submission of the application.	When Cardholder reaches 11 years of age.
Student	Customers aged 11-16 or those customers aged 17+ that are attending a full-time educational course with a recognised educational institution approved by the Ministry responsible for Education in Malta. The course must last longer than 3 months, and the customer must submit proof confirming their status, which may include a valid copy of their student ID/proof of Course Registration/School Bill. For minors, consent of parents or legal guardians is required.	When Cardholder reaches 17 years of age, or, within one year of the personalised tallinja card in the student category being issued.
Adult	Customers not falling under any other category.	N/A
Gozo Resident	Customers whose Identity Card issued by the Competent Authority in Malta refers to a principal place of residence in the island of Gozo.	Within two years of the card being issued and subject to the verification of the Cardholders’ Gozo residency.
Concession	i) Holders of the Malta issued 60+ Identity Card who reside in the Maltese Islands; or ii) Persons with mobility impairments holding an EU Disability Card with an “MT” mark issued by Agenzija Sapport, who are residents in the Maltese islands.	Concession Cards granted to Holders of a 60+ Identity card do not expire. Concession Cards granted to Holders of an EU Disability Card with an “MT” mark expire upon a pre-determined expiry date or termination of the holder’s Agenzija Sapport issued card.

General Terms and Conditions

Introduction

Contents

Binding Agreement

Use of website by minors

Suspension or Withdrawal of Website

Transfer of Agreement

You must keep your account details safe

Intellectual Property

License to Users

Consequences of violating the Terms

Limitation of Our Liability

Content Accuracy

Third-Party websites and Promotions

General Terms

Jurisdiction and Applicable Law

Suggestions and Submissions

Malta Public Transport travel cards

Personalised tallinja cards

Non-personalised tallinja cards

The Explore Flex Travel Card

Cash and Contactless Payments

Free Travel Scheme on Buses for Personalised tallinja card holders

Terms and conditions of Wi-Fi on Board of Buses

Lottery

Tallinja Bike Service

General Use of the Tallinja Bike Service

Safe and Responsible Use

Return of Bikes

Accounts, Payment and Fees

Safety Checks

Prohibited Use

Damage, Loss and Penalties

Explore More

Privacy Policy

Travel Conditions

Quality Policy